Director of Admissions & Census Development

WHITEHALLBOROUGH in; Pittsburgh (Allegheny County); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

8 hours PTO for your birthday

Medical Insurance Regence BlueCross/BC

Delta Dental

VSP Vision

401k with 2% company match

PTO accrual after 90 days

Tuition reimbursement after 1 year

Job summary

Whitehall Borough Post Acute seeks a Director of Admissions & Census Development to lead the admissions process from referral to admission and drive census growth. You will supervise the Admissions & Referral Coordinator and partner with nursing, business office, and clinical leadership to ensure timely, compliant admissions.

The role requires strong organizational skills and the ability to manage a fast-paced referral environment, while championing patient rights and compassionate care across

Qualifications

• Must be 18 years of age or older.
• Clear background check (last 7 years).
• Must meet health requirements including physical exam and 2-step PPD.

Responsibilities

• Monitor and manage incoming referrals across platforms and systems.
• Coordinate initial screening of referrals and evaluate information.
• Communicate referral decisions to hospitals, case managers, families, and sources.
• Maintain accurate referral statuses and next steps for active referrals.
• Coordinate admissions from acceptance through admission and resolve barriers.

Skills

Compassion

Patient rights understanding

Patience

Stress management

Education

No degree stated

Tools

Point Click Care

Job description

Director of Admissions & Census Development (Administrative)

Whitehall Borough Post Acute is a 166-bed post-acute care facility located at 505 Weyman Rd., Pittsburgh. Our positive reputation in the community is a testament to our incredible staff members.

What we offer:

• Hourly Compensation Salary Range
• $60,000- $75,000
• Full time employees:

  8 hours of PTO for your birthday

  Medical Insurance Regence BlueCross BlueShield of Utah

  Delta Dental

  VSP Vision

  401k through EMPOWER 2% company matching

  Accumulative PTO after 90-day introductory period

  Education tuition reimbursement program after 1 year of full-time Employment

  Employee appreciation events

  Same day pay through PayActiv* Gym, activity, & weight loss program discounts available

  Hinge health

  PT/PRN opportunities within PACS Facility network

Successful candidates will have the following:

Ability to maintain all required continuing education

• Must be 18 years of age or older
• Clear Cisive Background Check- last 7 years reviewed
• Must meet the general health requirements set forth by the policies of this facility, which include a physical examination and 2-step PPD or equivalent.
• While performing the duties of this job, the employee is regularly required to sit, stand; walk and talk, read or hear

  Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

• Experience with Point Click Care is preferred
• Compassion for a vulnerable population and willingness to advocate for patients
• Understanding of Patient Rights
• Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents.
• Must not pose a direct threat to the health or safety of other individuals in the workplace.

  Must be able to cope with the mental and emotional stress of the position.

More about us:

As a member of the PACS network, you'll be part of America's fastest-growing network of post-acute care facilities. We pride ourselves on redefining healthcare through love, excellence, trust, accountability, mutual respect, and fun.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

Position Summary

The Director of Admissions & Census Development is a key leadership position within the facility's Business Development and Admissions department. This position is responsible for overseeing the admissions process from initial referral through successful admission while supporting the facility's overall census-growth strategy.

The Director of Admissions & Census Development serves as the operational leader of the admissions function and directly supervises the Admissions & Referral Coordinator. The position requires a highly organized, responsive and self-directed individual who can effectively manage a fast-paced referral environment, prioritize competing demands, identify barriers and independently drive opportunities through completion.

The position works closely with the Director of Business Development, Director of Nursing, clinical leadership, Business Office and other facility departments to facilitate appropriate admissions and maintain strong referral-source relationships.

The department operates under a shared census goal. While the Director of Admissions & Census Development has individual performance expectations related to referral management, conversion and execution, overall census performance is a shared responsibility across the Business Development and Admissions team.

Essential Responsibilities

Referral & Admissions Management

• Monitor and manage incoming referrals across all applicable referral platforms and systems.
• Review referrals promptly and coordinate the initial screening process.
• Obtain and review available clinical, demographic and financial information necessary to evaluate referral opportunities.
• Recognize clinical questions or concerns requiring additional review and appropriately elevate them to the Director of Nursing or other clinical leadership.
• Communicate referral decisions and requests for additional information to hospitals, case managers, families and other referral sources in a timely and professional manner.
• Maintain accurate and current referral statuses throughout the admissions process.
• Ensure every active referral has a clearly identified next step.
• Proactively follow up on pending referrals and identify opportunities to recover referrals that were not initially converted.
• Track and document reasons for declined or lost referrals.
• Coordinate the admissions process from acceptance through admission.
• Identify and resolve barriers that could delay or prevent an admission.
• Ensure appropriate communication and handoff to nursing, business office and other departments prior to admission.

Census Development

• Maintain daily awareness of current census, anticipated admissions, anticipated discharges and active referral opportunities.
• Work collaboratively with the Business Development team to support the facility's shared goal of maintaining at least 95% occupancy.
• Maintain an accurate admissions pipeline and communicate anticipated census changes to leadership.
• Identify trends, barriers and opportunities affecting census performance.
• Develop and execute strategies to improve referral conversion and minimize avoidable delays in the admissions process.
• Participate in regular census and business development meetings and provide meaningful updates regarding pipeline activity and anticipated admissions.

Insurance & Financial Coordination

• Oversee the insurance verification and authorization process in collaboration with the Admissions & Referral Coordinator and appropriate facility departments.
• Ensure insurance requirements, authorization needs and financial barriers are identified as early as possible.
• Coordinate with the Business Office and other appropriate departments to resolve insurance-related barriers.
• Ensure admissions are not unnecessarily delayed due to incomplete or unresolved financial information.
• Maintain appropriate documentation within required systems.

Tours & Conversion

• Schedule and conduct tours for prospective residents and families.
• Provide an informative, professional and welcoming experience that accurately represents the facility.
• Identify the needs, concerns and priorities of prospective residents and families.
• Follow up with prospective residents and referral sources following tours.
• Track tour outcomes and contribute to improving tour-to-admission conversion.
• Coordinate with the Director of Business Development on high-value or strategic prospects.