DIRECTOR OF ADMISSIONS AND REFERRALS (RN OR MSW)

Arrowhead Behavioral Health, LLC; Maumee (OH); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Time off plan

Medical & Dental coverage

Vision insurance

Life insurance

Short/Long-term disability

401(k) plan

Job summary

Arrowhead Behavioral Health, LLC seeks a Director of Admissions and Referrals to lead assessment and referral operations for psychiatric and chemical dependency services. You will supervise staff, coordinate with medical teams, and serve as a key liaison with case managers, payors, and hospital intake departments to ensure timely access to care.

The role oversees clinical evaluations, crisis intervention, and appropriate referrals, with collaboration across care teams to optimize admission flow

Qualifications

• Bachelor’s degree in Nursing; Master’s degree preferred.
• Master’s degree in Social Work with LSW in Ohio.
• Minimum 3 years’ experience in field; supervision experience required (2 years).

Responsibilities

• Directs screening of potential patients for admission and initiates integrated assessment.
• Assists admin, physicians and clinical staff in assessment of pending admits.
• Ensure accurate referral information and appropriate level of care decisions.

Skills

Assessment & referrals

Crisis intervention

Staff supervision

Interdepartmental coordination

Leadership & liaison

Communication

Education

Bachelor’s degree in Nursing

Master’s degree preferred

Master’s in Social Work (LSW in OH)

Job description

Director of Admissions and Referrals

Arrowhead Behavioral Health is a private behavioral health treatment facility located just outside of Toledo in historic Maumee, Ohio. We are dedicated to providing comprehensive psychiatric treatment and chemical dependency services to adults age 18 and older. Located on eight lush acres in Arrowhead Park, our facility offers a private, confidential and non-institutional environment conducive to healing and recovery.

Responsibilities

Visit us online: https://arrowheadbehavioral.com/

Director of Admissions & Referrals is responsible for leading and overseeing assessment and referral operations at a psychiatric and chemical dependency hospital. This role provides direction to staff delivering psychiatric and substance use assessment services, including clinical evaluations, crisis intervention, and appropriate referrals as well as supervises reception team. The position works closely with medical staff, department leaders, and hospital administration, and serves as a key liaison with treatment teams, external case managers, managed care organizations, and other hospital intake departments to support timely, coordinated patient access to care.

Qualifications

Education: Bachelor’s degree in Nursing, Master’s degree prefered. Master’s degree in Social work with LSW in Ohio.

Experience: A minimum of three (3) years’ experience in field and a knowledge of psychiatric and chemical dependency treatment principles, preferred. Supervision experience required, 2 years of experience.

Licensure: Must have valid Registered Nurse in OHIO or Licensed Social Worker in OHIO

Knowledge Skills And Abilities

• Knowledge of assessment and referral techniques and accepted procedures
• Knowledge of patient assessment, family motivating treatment planning techniques
• Knowledge of external review organizations (i.e. managed care, Medicare, Medicaid, state gatekeep for Medicaid).
• Knowledge of patients’ rights, advanced directives, adult and child abuse laws, and emergency detention.Knowledge of complex patient care planning.
• Knowledge and utilization of crisis intervention techniques.
• Knowledge of payor resources and financial planning.
• Excellent organizational and interpersonal communication skills.Excellent leadership and negotiation skills.
• Skill in interacting with multiple individuals with diversified roles and perspectives.
• Skill in organizing and prioritizing workloads to meet deadlines.

Hours are based on departmental and facility needs and may include day, evening, and weekend hours, as directed by the CEO.

Full Time, Salaried Position.

Arrowhead Behavioral Health offers an excellent time off plan, medical, dental, vision, employee assistance program, life insurance, short and long term disability benefits and 401(k) plan for full time and part time employees.

Primary Responsibilities

• Directs the screening of potential patients for admission into the program and initiate the integrated assessment process.
• Assists administration, physicians and clinical staff in the assessment of pending admits to determine appropriateness of level of care and communicates pending admissions.
• Use the approved admission criteria and make decisions concerning the level of care for treatment using the least restrictive level appropriate.
• Plans, coordinates and evaluates direct and indirect facility assessments and patient admissions.
• Ensures that all vital patient assessment information is referred accurately to the attending physicians, and that patient historical information obtained is complete to facilitate an accurate determination for the appropriate level of care.
• Prepares morning meeting reports to communicate pertinent census information, referral sources, pending admissions and follow-up action pending admissions, pending discharges and nature of discharge.
• Collaborate with the Director of Business Development to develop, implement and monitor a target-marketing plan for the program.
• Consult with the business office and/or admission staff as needed to clarify data and ensure the insurance verification process is complete to the best of staff ability.
• Assure that hiring, disciplinary actions and termination procedures are conducted in accordance with hospital policies.
• Ensure the department meets JCAHO, Ohio Department of Behavioral Health, Medicare/Medicaid and federal and state regulatory requirements.
• Ensure that all deficiencies identified through the performance improvement analysis are addressed with appropriate problem solving actions.
• Demonstrates a professional attitude and support the objectives of the Facility's marketing and guest relations philosophy through internal and external communications and interactions with all levels of staff, patients, family members, guests, community and referral sources.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.