Director of Admissions

The Estates at Carpenters; Lakeland (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

The Estates at Carpenters in Lakeland, FL seeks a Director of Admissions to lead the admissions process for the facility, manage bed availability, and ensure accurate intake paperwork.

You will build relationships with medical, insurance, and community partners, conduct tours, coordinate with nursing and business teams, and uphold HIPAA and regulatory standards.

Ideal candidates have strong customer service, active listening and critical thinking skills; must pass background checks and screenings.

Qualifications

• High School diploma or equivalent required; healthcare admissions experience preferred.
• Knowledge of HIPAA regulations and patient privacy.
• Strong interpersonal and organizational skills.

Responsibilities

• Manage admissions and inquiry process with updated bed availability.
• Make sales calls to medical, insurance, legal and financial professionals and community contacts.
• Ensure admission papers are signed and properly recorded.
• Coordinate with nursing and business teams on resident placement.
• Maintain knowledge of federal and state regulations, Medicare and Medicaid rules.
• Conduct tours and report inquiries, admissions and discharges.
• Uphold privacy and security policies per HIPAA.

Skills

Customer service orientation

Active listening

Critical thinking

Communication skills

Regulatory knowledge

Education

High School diploma or equivalent

Job description

Description

Job Objective/ Summary

The Director of Admissions is responsible for managing and directing the admissions process for the facility.

Essential Functions

• Manage the admissions and inquiry process by maintaining updated bed availability and facility services information at all times.
• Makes sales calls outside the facility to medical, insurance, legal and financial professionals, senior organizations, appropriate special interest groups, hospital discharge planners and other community contacts.
• Ensure appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission.
• Compile and distribute admission papers and ensure all papers are properly filled out and input into the system.
• Coordinates with the nursing and business departments to ensure appropriate resident placement.
• Maintain a working knowledge of federal and state regulations, reimbursement, and Medicare and Medicaid regulations.
• Help expedite admissions process for emergencies.
• Receive calls regarding information about the Estates Health Care Center and referrals for admission to the Manor or Villa.
• Report all inquiries, admissions, and discharges.
• Conduct Health Center tours to interested parties.
• Participate in meetings to alert appropriate staff members of projected admissions, room changes, discharges and appointments/tours.
• Adhere to The Estates at Carpenters’ policies and procedures, including those covering privacy and security in compliance with HIPAA regulations, and codes of conduct. Maintain confidentiality and respects resident’s privacy at all times in accordance with HIPAA regulations.

Other Duties & Responsibilities

• Demonstrates the values of The Estates at Carpenters: integrity, stewardship, compassion, community, excellence, dignity, and service.
• Attends and participates in orientation, training and educational activities as required.
• Dresses appropriately, following appropriate dress and uniform policies and guidelines.
• Must be able to maintain consistent attendance as per job requirements and policies.
• Other duties as assigned.

Requirements

Job Education, Licenses/Certifications, Knowledge & Experience

• High School diploma or the equivalent. A minimum of three (3) years previous work-related skill, knowledge, or experience.

Additional Knowledge, Skills & Abilities

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• Knowledge of relevant equipment, policies, procedures, and strategies to promote effective, local, state, or national security operations for the protections of people, data, property, and institutions.
• Service Orientation – actively looking for ways to help people.
• Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Problem Sensitivity – the ability to tell when something is wrong or is likely to go wrong.

Additional Requirements/Preferences

Requirements

• Must successfully pass the mandated criminal background checks. (https://info.flclearinghouse.com)
• Must be able to pass a pre-employment drug screen.
• Must be able to pass the pre-employment reference checks.
• Must be able to provide official grade transcripts of the education level provided on the employment application.
• Must be able to provide a copy of his/her own social security card for W-4 documentation.
• Must be able to provide applicable documentation(s) for I-9 in order to establish identity and authorization to work in the U.S.
• Must have valid driver’s license, personal automobile liability insurance, and acceptable driving record (if required to drive).

Bloodborne Pathogens Exposure Category II

Your tasks involve no routine exposure to blood, body fluids, tissues, or other contaminated materials. In the event of an unexpected blood, body fluid or tissue spill there will be an employee available who has been designated to take responsibility for clean-up and decontamination of potentially infectious body substances. You are not to come in contact with potentially infectious body substances.

Physical Requirements and Working Conditions

• While performing the duties of this position, the Director of Admissions is regularly required to sit, talk, hear and walk. This role may require bending, kneeling, reaching and lifting less than 10lbs.

Note: This job description is representative of the major position requirements and is not intended to be all-inclusive.