Admissions and Marketing Director

Castle Healthcare; Anderson (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Castle Healthcare is seeking an Admissions and Marketing Director to oversee new admissions in line with established policies. The role also focuses on maintaining relations with community partners, families, and staff to ensure smooth processes and strong community ties.

Key duties include coordinating admissions, guiding tours, handling paperwork, and managing bed census while upholding confidentiality and regulatory requirements.

Qualifications

• Must possess, at minimum, a high school diploma or GED.
• Be knowledgeable with Microsoft Office (Outlook, Word, Excel).
• Must have patience, tact, cheerful disposition and enthusiasm.

Responsibilities

• Interview residents/guardians/sponsors and obtain required admission information and signatures.
• Assist in the resident admission orientation program.
• Admit and prepare identification records for residents.
• Admit, transfer, and discharge residents per established policies.
• Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contracts).
• Maintain an accurate record of available bed and census.
• Abstract information from records for insurance purposes.
• Notify nursing when the resident arrives to escort to assigned room.
• Maintain confidentiality of resident care information and report incidents.
• Develop, schedule and guide tours throughout the facility.
• Keep brochures and other printed materials readily available.
• Maintain liaison with families, residents, and community leaders.
• Plan and implement special events to advance staff, resident and community relations.
• Participate in community service and civic groups to obtain information and support.
• Manage ongoing community service projects and develop problem-solving actions.
• Attend workshops, seminars, etc., as approved.
• Perform other duties as assigned.

Skills

Patience

Tact

Enthusiasm

Education

High school diploma or GED

Tools

Microsoft Office

Job description

SUMMARY:

The Admissions and Marketing Director is responsible for reviewing, and preparing for new admissions in accordance with established policies and procedures. The incumbent will also be responsible for maintaining relations with community partners, family members, and personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in interviewing residents/guardians/sponsors and obtaining required admission information and signatures.
• Assist in the resident admission orientation program in accordance with our established policies and procedures.
• Admit and prepare identification records for residents in accordance with our established policies and procedures.
• Admit, transfer, and discharge residents in accordance with established policies and procedures
• Provide residents with admission information packet (e.g., resident rights, notice of privacy practices, admissions contracts, etc.).
• Maintain an accurate record of available bed and census.
• Abstract information from records as authorized/required for insurance companies.
• Notify nursing when the resident has arrived at the facility to assure that a member of the nursing staff escorts the resident to his/her assigned room.
• Assume the administrative authority, responsibility, and accountability of performing the assigned administrative duties.
• Maintain confidentiality of the all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
• Develop, schedule and guide tours/personnel throughout he facility.
• Keep a supply of brochures and other printed materials readily available for persons requesting such data.
• Maintain an adequate liaison with families, residents, residents, and community and civic leaders.
• Plan and implement special events that serve to advance staff, resident and community relations.
• Participate in community service and civic groups to obtain information and seek support of these groups in charitable activities on behalf of the facility.
• Manage ongoing community service projects and develop appropriate problem-solving actions
• Attend and participate in workshops, seminars, etc., as approved.
• Performs other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

• Must possess, as a minimum, a high school diploma or GED.
• Be knowledgeable with Microsoft Office (Outlook, Word, Excel).
• Must have patience, tact, cheerful disposition and enthusiasm, as well as must be wiling to handle residents, staff, and visitors, based on whatever maturity level at which they are currently functioning.

PHYSICAL DEMANDS:

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to push, pull, move, and/or life a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move and/or carry such weight a minimum distance of 50 feet.