Director of Accounts, TikTok Shop Growth

Darkroom; Miami (FL); Remote; USD 130,000 - 140,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-First Culture

Health & Wellness

401(k) with match

Parental Leave

Growth opportunities

Job summary

Darkroom is expanding its Social Commerce capabilities and seeking a Director of Accounts, TikTok Shop, to lead strategy, performance, and client relationships for our growing portfolio. You’ll own key client relationships, oversee a book of accounts, and ensure each brand’s TikTok Shop presence is optimized for growth and profitability.

In a fast-paced agency environment, you’ll mentor account managers, align cross‑functional teams, monitor GMV and KPIs, and translate insights into strategic

Qualifications

• 5+ years in account management or brand partnerships.
• 3+ years in a leadership/management role.
• 1 year minimum managing TikTok Shop brands.
• Deep understanding of TikTok Shop and social commerce.

Responsibilities

• Own Client Relationships: strategic lead and day-to-day contact for TikTok Shop clients, ensuring alignment across goals and brand positioning.
• Drive Account Growth: identify upsell opportunities and expand client scope based on trends.
• Oversee Execution: collaborate with Strategists, Creator Managers, and Media teams on campaigns from launch to optimization.
• Performance Leadership: monitor GMV, KPIs, affiliate performance; translate insights into action.
• Cross-functional Leadership: connect Strategy, Creative, Creator, and Paid teams for cohesive campaigns.
• Market Expertise: stay ahead of TikTok Shop innovations to inform planning and education.
• Team Management: mentor and manage a growing team of Account Managers/Associates.

Skills

Account management

Client strategy

Brand partnerships

Leadership

Cross-functional collaboration

Tools

TikTok Shop

Job description

Darkroom is expanding its Social Commerce capabilities and seeking a Director of Accounts, TikTok Shop, to lead strategy, performance, and client relationships for our growing portfolio. You’ll own key client relationships, oversee a book of accounts, and ensure each brand’s TikTok Shop presence is optimized for growth and profitability.

In a fast-paced agency environment, you’ll mentor account managers, align cross‑functional teams, monitor GMV and KPIs, and translate insights into strategic