Director of Account Management

eShipping; Kansas City (MO); On-site; USD 130,000 - 180,000; Full time

Job summary

eShipping seeks a Director of Account Management to lead a team of Account Managers and develop strategies that improve retention and grow existing accounts. The role will manage a key account and work with internal support teams to execute customer strategies, while monitoring KPIs and advancing account goals.

The Director will maintain deep understanding of company capabilities and growth strategy, coach executives, and travel as needed to client meetings to ensure satisfaction and performance.

Qualifications

• Deep knowledge of supply chain through work experience.
• Ability to lead projects as assigned.
• Ability to work independently with minimal oversight.
• Ability to develop and lead a team of direct reports.
• Excellent customer service and teambuilding skills.
• Strong written and verbal communication abilities.
• Willingness to travel 20–40% to client meetings.

Responsibilities

• Manage and develop a diverse team of Account Managers through coaching and feedback.
• Act as executive leader for assigned customers and oversee client relationships.
• Achieve and sustain a 3-year retention vision for key accounts.
• Accelerate adoption of AI tools within the company.
• Support and lead contract renewal opportunities.
• Present to and influence internal and external stakeholders.
• Collaborate with Marketing, Sales, and Solutions teams to communicate value.
• Investigate root causes of attrition and coordinate corrective actions.
• Support upsell opportunities within existing accounts to drive growth.
• Travel as required to attend customer meetings and assess performance.
• Other duties as assigned.

Skills

Supply chain knowledge

Leadership

Project management

Communication

Negotiation

Team development

Time management

Travel readiness

Tools

Transportation Management System

Job description

The Director of Account Management will lead a group of Account Managers within eShipping’s Account Management team. The Director will develop and maintain a deep understanding of eShipping’s capabilities and growth strategy to develop tactics to ensure delivery of the most appropriate and cost-effective services with the goal of continuously improving retention and growing existing accounts. This leader will help continue building customer relationships while also managing and developing a team of direct reports. This individual will also manage a key account while working closely with internal eShipping support teams to develop and execute the customer strategy. In addition, the Director of Account Management will be tasked with monitoring their team’s KPIs, ensuring progress to overall Account Management goals.

Essential Duties and Responsibilities

Duties include but are not limited to the following:

• Manage and develop a diverse team of Account Managers through coaching and feedback for both personal and professional development
• Act as executive leader for assigned customers. Provide oversight to all customers to evaluate for and ensure excellent execution. Develop and maintain relationships with executive teams of each top 25 customer and/or other executive sponsor assignments
• Achieve and sustain 3-year vision for retention
• Accelerate adoption of AI through company authorized A.I. tools.
• Support (and lead, when necessary) contract renewal opportunities
• Use outstanding communication skills to present to and influence both internal and external key stakeholders
• Collaborate with Marketing, Sales, and Solutions teams to ensure the value of services is being effectively communicated
• Investigate root causes for attrition, define root cause(s), and align resources for correction and prevention
• Support Account Managers through upsell opportunities (with existing accounts) to achieve corporate growth goals
• Travel 20% - 40% to regularly attend customer meetings to evaluate customer satisfaction and eShipping performance
• Other duties as assigned

Required Skills and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Deep knowledge, through work experience, in supply chain
• Ability to lead projects as assigned
• Ability to work independently with minimal leadership oversight
• Ability to develop team of direct reports and manage the day-to-day performance of direct reports
• Excellent customer service, time management, and teambuilding skills
• Ability to work effectively in a fast-paced environment
• Ability to negotiate and close sales
• Excellent oral and written communication skills; ability to understand, interpret, and explain complex and abstract issues and respond appropriately
• Able to utilize sound, independent judgment and make responsible decisions and recommendations
• Excellent follow-through and detail orientation
• Able to effectively utilize computer programs including Word, Excel, PowerPoint and Transportation Management System
• Ability to work with a variety of people and personality types
• Flexibility to work extra hours as necessary to meet customer needs

Minimum Education and Experience

• Minimum ten years of experience working in the Transportation industry