Director of Academic Support Services

Taleo; Newport (AR); On-site; USD 60,000 - 90,000; Full time

Job summary

Arkansas State University-Newport invites applications for the Director of Academic Support Services. This role oversees Library Services, Tutoring, and Lifelong Learning, guiding professional staff and work-study personnel across ASUN locations.

Responsibilities include budgeting, community partnerships, and policy development to support quality learning resources and student-centered library operations.

Qualifications

• Bachelor of Science in Library Science or Information Science, Education, Business Administration, or related field.
• Minimum of two years of experience in professional library services and/or academic support services in a two-year college is preferred.

Responsibilities

• Serves as the Director for Academic Support Services for Arkansas State University-Newport.
• Promotes, develops, and assesses quality learning technology resources that align with local education program and community needs.
• Cultivates and maintains community partnerships to ensure local support of the College’s education and Lifelong Learning programs.
• Represents Academic Support Services on the Academic Institutional Council and serves as a conduit for information to and from the other Academic Divisions, faculty, and staff.
• Exercises effective management skills through collegial communication with other ASUN departments.
• Provides effective management of fiscal policies and procedures within Library Services, Tutoring, Academic Support Services, and Lifelong Learning.
• Actively participates in activities geared toward resource acquisition, support, and funding to sustain program infrastructure, growth, and sustainability.
• Models effective decision making skills through use of the principles of shared leadership through open communication.
• Preparing and recommending for approval the budget for Academic Support Services.
• Oversees Library facilities and coordinates appropriate safety guidelines, training, and equipment.
• Coordinates special events related to Library Services, Tutoring, Academic Support Services, and Lifelong Learning.
• Serves on college-wide committees, special project teams, state and local committees, and community service and civic committees as needed, and acts as a professional and positive representative of the College.
• Maintains the expectations set forth by the American Library Association.
• Development and maintenance of records and reports needed for programmatic offerings, tutoring, early alert services, archival, and accreditation.
• Catalogs and maintains library holdings, including special holdings such as museum materials and archives.
• Design and set-up rotating book displays and other appropriate displays based on seasonal events and days of recognition.
• Serves as a frontline source of guidance to campus resources.
• Volunteers at community events.

Skills

supervisory practices

prioritization

research

team leadership

communication

workshops

student-centric operations

relationship building

Education

Bachelor of Science in Library Science / Information Science / Education / related field

Job description

Director of Academic Support Services

Arkansas State University-Newport

The Director of Academic Support Services is responsible for supervising employees in library services and performing professional academic support services duties. This position is governed by state and federal laws and College policy. This role supports the College’s mission of providing and ensuring quality educational programs for ASUN’s various constituencies.

This position will be housed on the Newport campus but will work and supervise the libraries and work-study students on all ASUN campus locations as needed. This position will provide direct supervision to all part-time or work-study employees working in the library facilities on any of the ASUN campuses.

Qualifications

• A Bachelor of Science in Library Science or Information Science, Education, Business Administration, or a related field is required. Minimum of two years of experience in professional library services and/or academic support services in a two-year college is preferred.

Essential Duties and Responsibilities

• Serves as the Director for Academic Support Services for Arkansas State University-Newport.
• Promotes, develops, and assesses quality learning technology resources that align with local education program and community needs.
• Cultivates and maintains community partnerships to ensure local support of the College’s education and Lifelong Learning programs.
• Represents Academic Support Services on the Academic Institutional Council and serves as a conduit for information to and from the other Academic Divisions, faculty, and staff.
• Exercises effective management skills through collegial communication with other ASUN departments.
• Provides effective management of fiscal policies and procedures within Library Services, Tutoring, Academic Support Services, and Lifelong Learning.
• Actively participates in activities geared toward resource acquisition, support, and funding to sustain program infrastructure, growth, and sustainability.
• Models effective decision making skills through use of the principles of shared leadership through open communication.
• Preparing and recommending for approval the budget for Academic Support Services.
• Oversees Library facilities and coordinates appropriate safety guidelines, training, and equipment.
• Coordinates special events related to Library Services, Tutoring, Academic Support Services, and Lifelong Learning.
• Serves on college-wide committees, special project teams, state and local committees, and community service and civic committees as needed, and acts as a professional and positive representative of the College.
• Maintains the expectations set forth by the American Library Association.
• Development and maintenance of records and reports needed for programmatic offerings, tutoring, early alert services, archival, and accreditation.
• Catalogs and maintains library holdings, including special holdings such as museum materials and archives.
• Design and set-up rotating book displays and other appropriate displays based on seasonal events and days of recognition.
• Serves as a frontline source of guidance to campus resources.
• Volunteers at community events.

Knowledge, Abilities, and Skills

• Knowledge of supervisory practices and procedures.
• Ability to prioritize tasks, set goals, and establish methods.
• Ability to initiate and conduct research.
• Ability to direct and oversee the work of others.
• Ability to establish and maintain working relationships with others.
• Ability to communicate both orally and in writing.
• Ability to organize and conduct workshops and events.
• Ability to maintain a student-centric approach to library operations.

Education and Experience

• A Bachelor of Science in Library Science or Information Science, Education, , or a related field is required. Minimum of two years of experience in professional library services and/or academic support services in a two-year college is preferred.

Responsibility for Funds, Property and Equipment

Responsible for the maintenance of all library and lifelong learning facilities and equipment. Responsible for academic support services equipment and archives.

Supervisory Responsibilities

Provides leadership to part-time library, tutoring, academic support services, and lifelong learning staff.

Communication Skills

Excellent communication skills are required. Ability to write reports, correspondence, and policy/procedure manuals so others will understand; Ability to effectively present information and respond to questions from faculty, administration or the general public.

Critical Thinking Skills

Ability to solve complex problems and deal with a variety of unknown variables in situations where only limited standardization exists.

Supervision Received

Under direction of the Dean for STEM, working from policies and general directives.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Planning

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work, in addition, the work operations of a group of employees.

Decision Making

Performs work operations which permit frequent opportunity for decision-making of major importance and also frequent opportunity for decision-making of significant importance, either of which would significantly affect the operations of the College.

Impact of Decisions

Requires making decisions that impact the results of co-workers, clients or the College. Mistakes are not easily correctable and have serious consequences, require making decisions that affect organizational process, the financial resources, and/or the image and reputation of the organization.

Contact with Others

Involves both furnishing and obtaining information and, also, attempting to influence the decisions of those persons contacted. Regular contact with other College employees at all

Technology

Knowledge of catalogs, records, on-line databases and classification systems used in libraries as well as the use of ERP systems and Learning Management Systems preferred.

Physical Activities

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is continuously required to talk or hear; frequently required to sit and occasionally required to climb or balance.

The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

Manual dexterity and coordination are required over 50% of the work period while operating equipment such as computer keyboard, mouse, calculator and similar machines.

Environmental Conditions

There are no harmful environmental conditions that are present for this position. Some equipment may be hazardous. The noise level in the work environment is usually low to moderate.

Notification

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visa at this time.