Director, Nursing and Patient Care Services

Yale NewHaven Health; New London (CT); On-site; USD 110,000 - 140,000; Full time

Job summary

Yale NewHaven Health seeks a Nursing Leader to direct professional development, patient care, and resource management for designated units. You will support managers, ensure nursing practice meets the Nurse Practice Act, and drive quality and performance improvements aligned with organizational values.

The role requires a Master's in Nursing (and a Bachelor's) with at least five years of leadership experience in an acute care hospital.

Qualifications

• Master's-level nursing degree required or equivalent.
• Bachelor's in Nursing required.
• Minimum of five years progressively more responsible leadership/management experience in an acute care hospital.
• Current RN license in CT; NE-BC or CNML preferred (must earn within 18 months if not held).
• Change management and lean process knowledge preferred.

Responsibilities

• Directs provision of professional development, patient care, and management of human and financial resources for assigned units/departments.
• Provides leadership, support, and resources to department managers; ensures nursing practice aligns with Nurse Practice Act and evidence-based practice.
• Interprets and upholds the organization’s vision and values; promotes Patient-Centered Care, Respect, Compassion, Integrity, and Accountability.
• Meets performance expectations and ensures readiness for regulatory/accreditation processes.
• Actively participates in organizational committees and leads quality improvement efforts.
• Ensures accountability for high performance in patient satisfaction and staff development.

Skills

Leadership / Management

Change management

Lean process

Education

Master's in Nursing

Bachelor's in Nursing

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

This position directs the provision of professional development, patient care and the management of the human and financial resources for assigned units/departments. Provides leadership, support, and resources to department Managers, and ensures nursing practice in accordance with the Nurse Practice Act and evidence -based practice. Demonstrates personal accountability for relationship-based care, and organizational vision and values.

EEO/AA/Disability/Veteran

Responsibilities

• 1.Integrates Service Excellence initiatives into daily operations, measures responsiveness to internal and external customers. Amends plan based on feedback.
• 2.Consistently manages all activities so that quality services are provided in an efficient and effective manner.
• 3.Develops and monitors a departmental/divisional Performance Improvement initiatives that are synergistic with organization and system-wide programs and initiatives
• 4.Provides coaching, counseling, and other forms of support to staff that enable them to attain their quality management goals.
• 5.Achieves Hospital goals through optimal coordination of department efforts. Contributes to the formulation of departmental goals and business plans. Uses data effectively to manage operations and improve departmental performance.
• 6.Analyzes, responds, and manages quality, productivity, and financial indicators appropriately. Directly responsible for labor budget through effective staffing and proactive recruitment and retention strategies.
• 7.Develop (and update) clinical plans addressing quality improvement, marketing/market share analysis, capital equipment planning, technology assessment plan, revenue issues (payer, capitation), and human resource needs.
• 8.Actively participates in appropriate organizational committees.
• 9.Meets performance expectations as outlined in performance review. Upholds organizational values and vision as defined through standards of professional behavior: Patient-Centered Care, Respect, Compassion, Integrity, and Accountability.
• 10.Ensures accountability for high performance in patient satisfaction, staff development and regulatory/accreditation readiness.
• 11.Creates and maintains a positive work environment that benefits patients, staff, physicians and other key stakeholders. Actively engaged in leading Patient and Family engagement efforts in areas of responsibility.
• 12.Performs other duties as assigned or directed to ensure smooth operation of the department/unit/service.

Qualifications

EDUCATION

Master's in Nursing and Bachelor's in Nursing Required.

EXPERIENCE

Minimum of five years progressively more responsible experience in Leadership /Management in an acute care hospital.

LICENSURE

NE-BC or CNML preferred (Individuals without will be required to earn within 18 months of hire date) Current registered nurse license from State of CT

SPECIAL SKILLS

change management, lean process preferred