Assistant Patient Services Nurse Manager- Neuro/Surgical Intermediate Care

Yale NewHaven Health; New Haven (CT); On-site; USD 70,000 - 90,000; Full time

Job summary

Yale NewHaven Health is seeking an experienced Assistant Patient Services Manager for their New Haven location. This role focuses on ensuring high-quality patient care through effective leadership, staffing, and financial management within the healthcare environment.

The ideal candidate will have at least a Bachelor's degree in Nursing, relevant clinical experience, and a passion for patient-centered service. Responsibilities include overseeing patient flow, staffing, and promoting a quality care culture.

Qualifications

• Bachelor's degree is required; Master's preferred (one degree must be in nursing).
• Two years of clinical nurse experience and a minimum of one year of leadership/supervisory experience.
• Current CT state RN licensure required.

Responsibilities

• Ensure safe patient flow in all care settings in collaboration with healthcare teams.
• Accountable for safe staffing levels and clinical competence.
• Participate in strategies ensuring financial well-being of the organization.
• Role-model and support excellence in clinical practice.
• Identify and analyze trends in service excellence.

Skills

Staff management

Patient care

Financial oversight

Clinical leadership

Customer service

Education

Bachelor's degree in Nursing

Master's degree in Nursing (preferred)

Job description

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient‑centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Assistant Patient Services Manager (APSM) is responsible for ensuring high quality, safe, reliable, and efficient care, in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance resulting in superior quality service and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The Nursing strategic framework will be utilized by incorporating transformational leadership, structural empowerment, exemplary professional practice and new knowledge, innovation, and improvements. The APSM will collaborate with the PSM on a consistent basis to ensure communication of effectiveness of the above and all role responsibilities defined below.

EEO/AA/Disability/Veteran

Responsibilities

• 1. Patient Flow: Serve as the clinical leader working in collaboration with the charge nurse, bed management and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow in all care settings, facilitating the right patient, in the right bed or type of service, at the right time. In non‑inpatient areas, oversee safe patient flow and ensure appropriate nursing and support staff are available while maintaining safety and efficiency.
  • Shares accountability for safe, effective, high‑quality care and optimal outcomes in the patient care unit/department.
• 2. Staffing and Effectiveness: Accountable to ensure safe staffing levels and clinical competence to provide excellent nursing care to every patient in the unit, clinic, or non‑inpatient care area.
  • Provides direct patient care as unit/service line requires to maintain appropriate staffing levels and skill mix.
• 3. Financial Performance: Participate in unit strategies to ensure the financial well‑being of the organization and how the unit's day‑to‑day clinical operations impact the overall financial state of YNHH.
  • Demonstrate a solid understanding of financial forecast related to organizational mission, vision, and values and the organizational strategic business plan.
• 4. Quality and Safety: A key leader who role‑models and supports excellence in clinical practice and promotes a culture of safe, high‑quality care in the unit/department.
  • Ensures unit/area visibility by conducting regular patient, staff and leader rounding.
• 5. Service Excellence: Ensures the delivery of Patient and Family Centered Care (PFCC) at YNHH by working with patients and their families based on the four principles of PFCC: Participation, Dignity and Respect, Information Sharing, and Collaboration. Role‑model YNHH Service Excellence Pledge standards creating a great "First Impression" by demonstrating exemplary customer service skills for all customer groups including patients, family/friends, physicians, staff, and support department personnel.
  • Identify and analyze trends in service excellence and ensure staff accountability for adherence to YNHH Service Excellence standards.
• 6. Patient Flow (Outpatient): Serve as clinical leader under direction of APSM, working in collaboration with the charge nurse, front desk and checkout, and medical teams, and other members of the healthcare team and ancillary services to ensure safe patient flow in outpatient settings. Oversee safe patient flow related to clinical support staff in outpatient urology while ensuring safety and efficiency.

Qualifications

Education: Bachelor's degree is required; Master's preferred (one degree must be in nursing).

Experience: Two years of clinical nurse experience and a minimum of one year of leadership/supervisory experience (including committees, charge role, project management or other experiences that demonstrate leadership qualities).

Licensure: Current CT state RN licensure and/or eligibility for CT state RN licensure required. Specialty certification preferred or willingness to obtain within 18 months of hire.

Special Skills: Ability to direct a diverse workforce in a 24‑hour per day operational environment. Passion for leading others in a challenging and changing environment by utilizing innovation, technology, and best practices.