Director, Newsletter Strategy & Email Operations

Condé Nast; New York (NY); On-site; USD 145,000 - 155,000; Full time

Job summary

Condé Nast in New York, NY seeks a Director, Newsletter Strategy & Email Operations to lead global newsletter strategy and email operations across brands. This senior role partners with marketing, lifecycle, and product teams to craft editorial newsletters that deepen reader relationships and drive revenue.

The role focuses on transforming email into editorial products, aligning brand voices, and expanding platforms. Strong leadership, analytics, and international experience are essential.

Qualifications

• Builds trust with key stakeholders including Edit, Product, Revenue.
• Thought leadership within Audience Strategy & Content Operations.
• Entrepreneurial thinking and bold in challenging assumptions.
• Excellent data storytelling and presentation skills.
• Strong communication and organizational abilities.
• Ability to influence and turn recommendations into action.
• Experience with email analytics and email operations.
• Experience with audience strategies and publisher trends.
• International team experience is a plus.

Responsibilities

• Lead global newsletter strategy for Condé Nast, partnering with brand teams to grow audience and revenue.
• Drive engagement, traffic, subscriptions, retention and commerce with brand-specific strategies.
• Oversee the email transformation and the Email Ops team.
• Collaborate with Global Editorial Directors, Heads of Editorial Content, Aud Dev to tailor strategies.
• Propose and test newsletters; provide data-backed feedback on voices that engage readers.
• Partner with lifecycle, subs & memberships, commerce and advertising to maximize audience value.

Skills

Data storytelling

Communication

Influencing

Email analytics

Email operations

Audience strategy

Publisher trends

International teams

Multilingual advantage

Job description

Condé Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company’s portfolio includes many of the world’s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Condé Nast Traveler/Traveller, Allure, AD, Bon Appétit and Wired, among others.

Job Description

Location: New York, NY

Condé Nast is seeking a Director, Newsletter Strategy & Email Operations. This is a key leadership role in Audience Strategy within Content Operations. Newsletter and email strategies at Condé Nast are fast evolving, and we require a bold leader to lead newsletter transformation. This person will bring confident strategies, guide editorial teams, pivot fast, and champion newsletter and email at Condé Nast globally. Condé Nast’s approach to newsletters is evolving from considering email as a distribution platform to conceiving of newsletters as editorial products that delight readers and meet audience needs. Our brands are growing their direct-relationship audiences and email provides both relationships, and a stable source of referrals to sites. Future-facing email strategies protect the consumer’s inbox, drive all Unified KPIs, create community (through call-and-response Q&As) and convert and retain paying subscribers (via premium newsletters). Condé Nast’s email strategy must also evolve, with a focus on email acquisition, a contact strategy to prevent churn and unsubs from email/newsletter channels, and a single brand voice for the channel. The Director, Newsletter Strategy & Email Operations will partner with the marketing and lifecycle teams to ensure the highest quality of inbox experiences that match our brands.

This Role Has Influence And Impact

• The role guides and sets strategy in partnership with brand teams
• This role must influence laterally: tight alignment with the lifecycle team, marketing and brand teams on a single inbox experience and brand voice
• Works with product to expedite newsletter and email capabilities globally
• Influences partnerships with platforms such as Substack

This person manages an Email Ops team, which oversees email set up and delivery for emails that are sent via our Email Service Provider, and two newsletter strategists.

Key Duties & Responsibilities

• Leads newsletter strategy for Condé Nast globally, working with brand teams to grow audience, community and revenue
• Leads newsletter strategies that will drive engagement, traffic, subs, retention and commerce, confidently guiding brand-specific strategies
• Leads the email transformation
• Leads the Email Ops
• Work with brands: with Global Editorial Directors, Heads of Editorial Content, Aud Dev to create the best brand-specific strategies. At times, this role will challenge assumptions and push new and innovative strategies
• Propose, test and guide internal talent to author / anchor newsletters, giving confident opinions and / or data-backed feedback on the voices that with best foster reader-writer relationships
• Partner with the lifecycle, subs & memberships, commerce, advertising teams to ensure value for audiences that will drive revenue
• Newsletter platforms & partnerships: Write the playbook for, and expand on, network strategy for off-platform newsletters and newsletter communities
• Elaborate on subscriber-only newsletter playbook
• Tight alignment with the lifecycle team on what communications our newsletter signups and subscribers get, and when.

Essential Skills & Requirements

• Builds trust with key stakeholders including Edit, Product, Revenue
• Thought leadership within Audience Strategy & Content Operations
• Entrepreneurial thinking
• Exceptional data storyteller with strong presentation skills
• Excellent communication and organizational skills
• Strong influencing skills and ability to turn recommendations into reality
• Bold in challenging assumptions, pivoting fast when necessary
• Deep understanding of email analytics
• Deep understanding of email operations
• In-depth experience of audience strategies, publisher trends and revenue lines
• Experience of managing international teams is a guide advantage
• Experience of living or working internationally is a plus
• A second language is not essential but an advantage (we publish in English, French, Spanish, German, Chinese and Japanese)

The expected base salary range for this position is from $145,000-$155,000. Salary offers are based on a wide range of factors including but not limited to relevant skills, training, experience, and education.

Condé Nast is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics.