Director New Student and Family Programs

Opt For Healthy Living; Long Beach (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid Time Off

Health Coverage

Retirement Plans

Tuition fee waiver

Employee Assistance Program

Job summary

California State University, Long Beach is seeking a Director of New Student and Family Programs. The role leads orientation, first- and second-year experiences, and family programs, overseeing staff, budgets, assessment, and strategic planning to improve student belonging and success.

The director collaborates across divisions, ensures data-informed practices, and represents the department in campus initiatives while promoting inclusive excellence and culturally responsive programming.

Qualifications

• Five years of managerial experience; higher education preferred.
• Minimum three years in first-year experience/orientation or related field.
• Experience in collaborative planning, implementation and program evaluation.
• Experience budgeting and cost analysis.
• Progressively responsible student affairs work and strategic planning experience.

Responsibilities

• Lead New Student and Family Programs, including First- and Second-Year students.
• Direct staff and resources to plan, implement, and evaluate orientation and family programs.
• Oversee coordination of advising/mentoring/coaching for students.
• Collaborate with campus partners to ensure data-driven program effectiveness.
• Represent the department in university-wide committees and initiatives.

Skills

Leadership

Budgeting

Assessment

Program development

Data analysis

Staff supervision

Education

Experience in higher education management

First-year experience/orientation

Strategic planning

Budgeting/cost analysis

Job description

Director New Student and Family Programs

Job no: 562336 Work type: Management (MPP) Location: Long Beach Categories: MPP, Administrative, At-Will, Full Time

Located just three miles from the Pacific Ocean, CSULB offers an inspiring workplace and an exceptional Southern California lifestyle. Our 322-acre campus—one of the largest in the CSU system—serves more than 42,000 students and is known for its commitment to student success, innovation, and impactful academic and research initiatives.

As a member of the CSULB community, you’ll experience a dynamic environment filled with cultural landmarks, collaborative energy, and opportunities to make a meaningful difference.

Work-life balance thrives here. Long Beach blends coastal relaxation with urban vibrancy, offering miles of beaches, year-round sunshine, a thriving arts and food scene, and convenient access to both Los Angeles and Orange County. It’s an ideal place to grow your career while enjoying everything Southern California has to offer.

Join the California State University (CSU) and explore career opportunities that advance student success and strengthen California’s future—offering competitive compensation, comprehensive benefits, and professional growth.

Under the direction of the Associate Vice President and Dean of Students, the Director of New Student and Family Programs is responsible for the vision, leadership, strategic direction, administration, and supervision of the department in designing, implementing and administering services that are equitable, inclusive and provide culturally sensitive services that enhance the quality of campus life. This will be done through orientation, First-Year-Experience, intentional efforts geared towards second year students and programming for families along with other innovative programs to build a stronger sense of belonging to help increase our retention and graduation rates. Additionally, the position oversees strategic planning efforts, goal setting processes, assessment of department services and programs, and the creation and implementation of student learning outcomes in alignment with the goals of the Division of Student Affairs (DSA) and the University. The Director will work collaboratively throughout DSA and across campus, including the Advising, Enrollment Services, and Institutional Research to ensure that data is collected and utilized for programmatic effectiveness and focused on student success.

Key Responsibilities

• Leadership & Management of New Student and Family Programs to include First and Second Year Students
• Direct all staff and resources to plan, implement and evaluate programs to provide all incoming CSULB students with orientation along with an intentional first year and second year experience.
• Direct staff and resources to plan, implement, and evaluate parent and family programs. Provide direct supervision of staff.
• Advising/Mentoring/Coaching
• Supervises first year advising/mentoring/coaching program, including recruitment, training, and support of first year advisors/mentors/coaches.

Department

New Student and Family Programs

Duration of Appointment

This is a regular, at-will position.

Classification

Administrator I

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

• Hiring Range: The hiring range for this position is up to $7,916.00 per month commensurate with candidate's education, experience, skills, and training.

At California State University (CSU), we prioritize the health, growth, and success of our employees. Our benefits program reflects our commitment to your overall well-being.

To be eligible for full benefits, employees must be appointed at least half-time (.50 FTE) with an appointment lasting more than six months and one day. Benefits eligibility and offerings may vary based on appointment type, classification, and applicable collective bargaining agreement. Eligible employees may have access to a comprehensive benefits package that can include:

• Paid Time Off: Up to 24 vacation days per year (based on employee group and/or length of service), 14 paid holidays, and 12 sick days annually with unlimited accrual.
• Health Coverage: A variety of medical, dental, and vision plans.
• Retirement Plans: Participation in the CalPERS defined benefit plan, along with voluntary savings options such as 403(b), 401(k), and 457 plans.
• Educational Benefits: Tuition fee waiver programs for eligible employees; dependent eligibility varies by employee group and bargaining unit.
• Employee Assistance Program (EAP): Confidential counseling and support services for employees and their families.
• Additional Benefits: Wellness programs, professional development opportunities, and insurance options including life, disability, and pet insurance.

This position is a strategic and collaborative student affairs leader with experience overseeing new student transition, orientation, family engagement, and first- and second-year experience programs. They provide leadership for personnel, budgets, assessment, and program development while ensuring alignment with divisional and university priorities. They build strong campus partnerships to create a seamless and engaging student experience, leads large-scale orientation and welcome initiatives, and uses data-informed practices to enhance student belonging, engagement, persistence, and success. They are committed to inclusive excellence, support culturally responsive programming, expand outreach to diverse student and family populations, and leverage technology to deliver accessible and effective services. They also serve as an effective representative of the department, leading committees and collaborating across the university to advance student success initiatives.

Additionally, the ideal candidate has experience leading advising, mentoring, and coaching programs that promote student success and retention. They are adept at recruiting, training, supervising, and supporting advisors, mentors, and coaches while ensuring targeted outreach and individualized support for first-year students. They demonstrate a student-centered approach to helping students navigate academic and personal challenges through proactive interventions, action planning, and appropriate referrals to campus resources.

The successful candidate is committed to student well-being, compliance, and accountability, including serving as a Campus Security Authority under the Clery Act and applicable university policies. They maintain a high level of professionalism, responsiveness, and sound judgment in addressing student needs, supporting students in crisis, and fulfilling all reporting responsibilities while contributing to the overall success of the institution and performing additional duties as assigned.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Five years of experience in managerial role required, in higher education preferred.
• Minimum of three years of experience in first year experience and orientation or a closely related field.
• Experience in collaborative planning, implementing and program evaluation.
• Experience with budgeting and cost analysis.
• Experience of progressively responsible student affairs work.
• Experience in developing strategic plans.
• Experience working effectively with the politics of a complex organization.

Licenses / Certificates

• Valid CA Driver's License required for operating university vehicles to travel on university business. Employees who are required to operate motorized vehicles and/or use their personal vehicle more than once a month on University business are required to take a mandatory Defensive Driving course and enroll in the DMV Employee Pull Notice (EPN) Program.

Physical Summary

Light work - Job involves some lifting of medium weight objects (10-20 pounds) and/or 10% - 20% of the job involves standing or walking.

Additional Information

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Due to the nature of this position, current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 Revised July 21, 2017 as a condition of employment.

Campus Security Authority: This position serves as a Campus Security Authority under the Clery Act and Executive Order 1107. Incumbent is required to promptly report allegations of Clery qualifying crimes that occur within a campus’ Clery geography.

Conflict of Interest: The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact [e-mail] .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

Advertised: Sep 18 2026 Pacific Daylight Time

Applications close: Oct 18 2026 Pacific Daylight Time