Director New Patient Onboarding

Bauer College of Business; Houston (TX); Remote; USD 105,000 - 168,000; Full time

Job summary

A leading provider of medical supplies is seeking a Director of New Patient Onboarding to enhance patient experiences across channels. Responsibilities include defining best practices for patient ordering, capturing referrals effectively, and collaborating with multiple departments. The ideal candidate has extensive experience in healthcare operations and a strong leadership background.

Benefits

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Paid parental leave

Qualifications

• 6+ years in customer service, operations, or account management in healthcare.
• Experience with Durable Medical Equipment (DME) preferred.
• Leadership and team management experience essential.

Responsibilities

• Define and execute new patient ordering experience.
• Establish functional requirements for referral capture.
• Develop omnichannel value proposition with marketing.

Skills

Customer service

Operations

Leadership

Analytical skills

Education

Bachelor’s degree or equivalent experience

Job description

and the job listing Expires on July 21, 2025

Edgepark | ADS is a leading provider of medical supplies direct-to-home.

Edgepark a business unit of Cardinal Health -it is part of a network of businesses dedicated to providing customized services and products to our customers. As the leading national provider of medical supplies and services to the home, we service 3+ million customers-in-the-home per year with 40,000+ products from 700+ manufacturers.

The Director of New Patient Onboarding is responsible for establishing, maintaining and enhancing the objective of multi-entity referral capture and new patient onboarding. Ensuring new customers enter the best channel and curating an exceptional customer experience is our highest business priority.

Responsibilities:

Define and execute a best-in-class new patient ordering experience, from capture to conversion.

Establish functional requirements to ensure referral capture and triage across a multi-entity multi-channel organization (DME, Pharmacy, Cash)

Create and evolve Omnichannel value proposition in collaboration with marketing and sales to ensure optimal commercialization

Utilize deep understanding and consideration for experiential influencers that may determine best channel by referral including but not limited to Payor, Product and Pricing, establish a process to effectively execute the experience

Partner with IT to establish tech stack and define manual and automated requirements

Establish KPI’s and dashboards in partnership with Marketing, Operations and Business Intelligence and Analytics

Attracts diverse talent and provides individuals development opportunities to expand their capabilities and impact

Confidently lead through ambiguous situations and helps others manage and navigate change

Encourage sharing of ideas and best practices to enable problem solving and continuous improvement.

Stays attuned with changes and new developments in our market and anticipates trends that will impact our Omnichannel and New Patient Onboarding strategy

Drives adoption of new technologies and processes to facilitate efficient and effective customer communication and outcomes.

Qualifications

6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred

Durable Medical Equipment (DME)experience is highly preferred

Bachelor’s degree or equivalent experience in related field preferred

Prefer understanding and prior experience with the development and implementation of at least one of the following: Referral Capture, Co-Pay, Access/HUB, Prior Authorization, Patient On-Boarding

Previous personnel/team management, including a high preference for managing managers

Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated

High attention to detail and ability to detect inconsistencies. Strong analytical, problem-solving, and decision-making skills.

Understanding of the healthcare reimbursement and managed care

Excellent planning, budget forecasting, and presentation skills

Ability to work remotely from home/field requires a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet.

Anticipated salary range: $105,500 – $167,500

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Application window anticipated to close: 7/7/25 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.