Director, Network Strategy & Analytics

Spring Care, Inc.; New York (NY); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

Fertility support

Wellhub access

Educational reimbursement

Donation matching

Job summary

Spring Health in New York is seeking a Director of Network Strategy & Analytics to drive growth and efficiency for a 40,000+ provider network. This hybrid, full-time role reports to the SVP, Provider Operations and requires 3 days in person at the NY HQ.

Lead analytics efforts, build forecasting, and partner across teams to improve growth, access, and provider experience. Strong SQL/Looker skills and 8+ years in strategy or analytics are expected.

Qualifications

• 8+ years in strategy, analytics, operations, or marketplace roles.
• Strong supply-demand, capacity planning, forecasting experience.
• Proven ability to translate data into strategy and decisions.
• Experience leading cross-functional initiatives and stakeholders.
• Experience mentoring analytical teams.
• Proficiency with SQL, Excel, and Looker.

Responsibilities

• Define where and how the network should grow and optimize capacity.
• Own frameworks and metrics for network health: supply-demand, capacity, utilization, retention, provider satisfaction.
• Translate insights into priorities and actions to improve growth and efficiency.
• Partner with Provider Ops, Product, Data, Clinical, and Commercial teams.
• Set the analytical agenda and build forecasting and insights.
• Use AI and automation to accelerate analysis and reduce manual reporting.
• Collaborate with Data Science, BI, and Product on scalable analytics.
• Lead and develop three Senior Business Analysts.
• Create scalable work patterns to support a growing network.

Skills

Strategy development

Analytics leadership

Forecasting

SQL

Looker

Excel

Cross-functional leadership

AI fluency

Tools

Looker

SQL

Excel

Job description

Our mission: eliminating every barrier to mental health.

Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.

Reporting to the SVP, Provider Operations, the Director of Network Strategy & Analytics will drive the strategy and analytical framework for growing and measuring the health of Spring Health and Alma’s combined network of 40,000+ providers. This role will ensure we have the right provider supply and capacity to accelerate growth while improving network efficiency and provider experience.

The Director will translate complex network data into clear strategy and action—determining where and how our network should grow, identifying opportunities to better utilize existing capacity, and building the forecasting and insights needed to make proactive network decisions.This is a full time hybrid position on our team with 3 days per week required in person at our New York HQ office.

What you’ll do:

• Define where and how the network should grow, balancing new provider growth with better utilization of existing capacity.




• Own the frameworks and metrics used to assess network health, including supply-demand balance, capacity, utilization, retention, and provider satisfaction.




• Translate network insights into clear priorities and actions that improve growth, access, provider experience, and efficiency.




• Partner across Provider Operations, Product, Data, Clinical, Commercial, and other teams to execute against network priorities.




• Set the analytical agenda for Provider Operations, building the forecasting, reporting, and insights needed to anticipate network needs and make better decisions.




• Use AI and automation to accelerate analysis, reduce manual reporting, identify network opportunities, and increase the team’s capacity for strategic work.




• Partner with Data Science, BI, and Product to develop scalable analytical and predictive capabilities for managing the network.




• Lead and develop three Senior Business Analysts, setting clear priorities and raising the bar for analytical rigor and business impact.




• Build a team that proactively identifies opportunities and recommends action rather than simply responding to reporting requests.




• Create scalable ways of working that enable the team to support an increasingly large and complex provider network.

What success looks like in this role:

• Network growth: Achieve provider growth and capacity targets in the markets and segments where supply is most needed.




• Supply-demand health: Improve priority supply-demand, capacity, utilization, and access metrics.




• Network efficiency: Increase utilization of existing provider capacity and improve the efficiency of network growth.




• Provider experience: Maintain or improve provider retention and satisfaction.




• Analytics impact: Improve our ability to anticipate network needs and make faster, more proactive decisions through better forecasting, analytics, and AI-enabled insights.

What you’ll bring:

• 8+ years of experience in strategy, analytics, operations, consulting, marketplace strategy, or a related field.




• Strong experience with supply-demand strategy, capacity planning, forecasting, or network/marketplace optimization.




• Exceptional analytical skills with the ability to translate complex data into clear strategy, recommendations, and business decisions.




• Demonstrated ability to lead complex, cross-functional initiatives and influence senior stakeholders.




• Experience leading and developing high-performing analytical talent.




• Strong AI fluency and demonstrated ability to use AI and automation to improve analytical workflows, insights, and team productivity.




• Proficiency with SQL, Excel, and business intelligence tools such as Looker.




• Healthcare, provider network, or other complex marketplace experience preferred.

Benefits provided by Spring Health:

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.




• Employer sponsored 401(k) match of up to 2% for retirement planning




• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.




• We offer competitive paid time off policies including vacation, sick leave and company holidays.




• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.




• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.




• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.




• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription




• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care




• Up to $1,000 Professional Development Reimbursement a year.




• $200 per year donation matching to support your favorite causes.

Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.