Director, Network Solutions and Operations

Carnival Corporation & plc; Fort Lauderdale (FL); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Cruise and Travel Privileges for You and Your Family

Health Benefits

401(k)

Employee Stock Purchase Plan

Training & Professional Development

Tuition & Professional Certification Reimbursement

Rewards & Incentives

Job summary

Carnival Corporation & plc is seeking a Director, Network Solutions and Operations to lead strategic initiatives for network connectivity across 17 ships. This role entails operational ownership and collaboration with senior leaders to translate technical strategies into business outcomes.

Applicants should have over 12 years of experience in enterprise network engineering, with at least 5 years in senior management. A bachelor's degree in a relevant field is required, and familiarity with maritime operations will be advantageous.

Qualifications

• 12+ years of progressive experience in enterprise network engineering and infrastructure.
• At least 5 years in a senior leadership role managing distributed teams.
• Experience in maritime operations is a significant plus.

Responsibilities

• Define and drive the multi-year network and connectivity strategy.
• Ensure reliability, stability, and security compliance of network operations.
• Lead a high-performing network engineering and automation team.

Skills

Global network operations

Leadership in enterprise network engineering

Problem-solving for complex network challenges

Excellent verbal and written communication

Education

Bachelor’s degree in Computer Science, Information Systems, or Electrical/Computer Engineering

Advanced degree (Masters/MBA or related field)

Job description

Overview

Princess Cruises is a leading international premium cruise line. We deliver the Medallion Class experience around the globe.

We are looking for a Director, Network Solutions and Operations within the Global Connectivity IT organization. This role provides strategic leadership and operational ownership for the Network Platform across a fleet of 17 cruise ships and shore‑side operations. The incumbent will serve as a key business partner to senior stakeholders across brands, technology, and operations, translating complex network strategies into measurable business outcomes and business requirements into infrastructure enablement.

Strategic Leadership & Vision

• Define and drive the multi‑year network and connectivity strategy aligned to enterprise business goals and guest experience roadmap.
• Serve as an executive‑level thought leader on network infrastructure, influencing organizational direction and investment decisions.
• Build and maintain strategic relationships with senior stakeholders across Technology, Operations, Finance, and brand leadership teams.
• Communicate complex technical strategies clearly to non‑technical executives, translating infrastructure capabilities into business value.
• Champion innovation by monitoring industry trends and emerging technologies to keep the network platform competitive and future‑ready.

Platform Ownership & Operational Excellence

• Accountable for end‑to‑end Network and Connectivity Operations (shipboard and shore‑side), ensuring reliability, stability, and security compliance.
• Oversee delivery of all third‑party and internally managed network infrastructure, including management of system integrators and providers, supporting enterprise business processes across the fleet.
• Establish and enforce operational standards, SLAs, and KPIs that drive measurable improvements in network uptime, latency, and guest/crew satisfaction.
• Lead root cause analysis and problem prevention activities.

Team Leadership & Organizational Development

• Lead, mentor, and develop a high‑performing, geographically distributed network engineering and automation team spanning shore‑side and offshore personnel.
• Foster a culture of accountability, continuous learning, collaboration, and operational excellence.
• Define team structure, roles, and career development pathways to attract and retain top infrastructure talent.
• Partner with HR and senior leadership on workforce planning, talent acquisition, and performance management.

Architecture, Engineering & Governance

• Maintain comprehensive understanding of the network architecture across ship, shore, data center, cloud, and edge computing.
• Direct design, build, and delivery of network infrastructure supporting business‑critical applications and guest‑facing services.
• Establish and enforce change management and configuration management standards to ensure network stability and auditability.
• Identify network bottlenecks, evaluate new technologies, and recommend strategic upgrades and investments.

Financial Management & Business Accountability

• Develop, manage, and optimize operating and capital budgets for the network domain, ensuring spend aligns to strategic priorities.
• Build and present business cases for technology investments, articulating ROI and strategic impact to leadership and finance stakeholders.
• Monitor expenses and drive cost optimization initiatives without compromising service quality or resilience.

Vendor & Partner Management

• Develop and manage strategic relationships with key technology vendors, network carriers, and managed service partners.
• Participate in commercial negotiations for major network contracts, ensuring optimal value, performance commitments, and contractual protections for the enterprise.
• Govern vendor performance through structured SLA reviews, escalation frameworks, and continuous improvement programs.
• Collaborate with internal partners such as Experience Operations, Application Development, Platform Ops, Data Security, and other business stakeholders.

Knowledge & Skills

• Global network operations spanning shipboard and shore‑side environments, impacting guest and crew connectivity across the fleet.
• Problem‑solving of complex network challenges, including integration of ship, shore, data center, and cloud platforms.
• Leadership to manage resources and budgets, drive strategic initiatives in collaboration with senior stakeholders.
• Strong time management and organizational skills; professional courtesy and collaboration.
• Understanding of workplace policies, team collaboration tools, and procedures.

Requirements

• A bachelor’s degree in Computer Science, Information Systems, or Electrical/Computer Engineering. Advanced degree (Masters/MBA or related field) is a plus.
• Global perspective with experience working across cultures and time zones.
• Excellent verbal and written communication skills with the ability to translate technical content for executive and non‑technical audiences.
• Strong organizational and documentation skills, including architecture diagrams and roadmap presentations.
• Experience implementing technology in support of cruise line or maritime operations is a significant plus.
• 12+ years of progressive experience in enterprise network engineering and infrastructure, with at least 5 years in a senior leadership role managing cross‑functional or geographically distributed teams.
• Experience in maritime/cruise line or other operationally demanding, 24×7 network environments, multi‑site or multi‑brand global enterprise infrastructure, satellite and hybrid WAN connectivity in bandwidth‑constrained environments.

Travel

Less than 25% with shipboard travel likely.

Work Conditions

Work primarily in a climate‑controlled environment with minimal safety/health hazard potential.

Physical Demands

Work beyond normal business hours or on weekends may occasionally be required to support business needs, projects, or operations.

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture

Our highest responsibility is compliance, environmental protection, and the well‑being of our guests, communities, and employees. Learn more about our Culture Essentials, Corporate Vision Statement and Core Values at princess.com/en-us/company-information.

Equal Opportunity

Princess is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations during the application process upon request, as required to comply with applicable laws. If you have a disability and require assistance, please contact [e-mail].