Director, National Accounts Operational Excellence-Irvine, CA

AbbVie; California (MO); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Long-term incentive programs

Job summary

AbbVie seeks a Director of National Accounts Operational Excellence to lead end-to-end process improvements and scalable programs across National Accounts in a matrixed environment.

The role requires senior operations experience, strong data governance and executive communication, plus a track record of delivering measurable improvements. This position is typically hybrid/onsite depending on location within the United States.

Qualifications

• Bachelor’s degree in a relevant field required; advanced degree preferred.
• 10+ years of experience in operational excellence, business operations, data governance, or related field.
• Proven experience leading cross-functional teams and driving process improvement in a complex, matrixed organization.
• Strong understanding of data frameworks and operational reporting processes.
• Experience managing multiple priorities and stakeholders with a results focus.
• Strong leadership, collaboration, and proactive communication skills.

Responsibilities

• Lead continuous improvement initiatives to enhance efficiency, scalability, and operational effectiveness across National Accounts.
• Partner with cross-functional stakeholders to identify priorities, resolve challenges, and drive executive alignment.
• Define and execute the National Accounts operational excellence roadmap in line with business priorities.
• Lead process improvement and technology enhancement initiatives from discovery through implementation.
• Serve as the primary operational lead for National Accounts data initiatives and governance.

Skills

Cross-functional leadership

Operational excellence

Data governance

Data reporting

Stakeholder management

Analytical thinking

Continuous improvement

Project management

Communication

Leadership

Education

Bachelor’s degree

Advanced degree preferred

Job description

About AbbVie

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Summary

The Director, National Accounts Operational Excellence will lead operational execution and continuous improvement across National Accounts, driving strategic initiatives aligned to business priorities. This role will identify complex issues, develop actionable solutions, and support decision-making through strong cross-functional partnership and stakeholder alignment. The position requires broad operational acumen, executive communication skills, and the ability to lead scalable, end-to-end business processes in a matrixed environment.

Key Responsibilities

• Lead continuous improvement initiatives that enhance efficiency, scalability, and operational effectiveness across National Accounts.
• Partner with cross-functional stakeholders to identify priorities, resolve operational challenges, and drive alignment through clear, executive-level communication.
• Define and execute the National Accounts operational excellence roadmap in support of business objectives and strategic priorities.
• Lead process improvement and technology enhancement initiatives from discovery through implementation, ensuring timely delivery and adoption.
• Serve as the primary operational lead for National Accounts data initiatives, providing subject matter expertise and advocating for business needs within complex data frameworks and governance standards.
• Drive data optimization efforts that improve reporting, decision-making, customer experience, and business performance.
• Translate business strategy into scalable, repeatable processes that support effective execution across teams and functions.
• Partner across the organization to operationalize new programs, pilots, promotions, and initiatives.
• Support emerging accounts and new business onboarding to enable smooth implementation, reduce friction, and drive early success.
• Manage ongoing support needs and escalations with cross-functional teams to ensure timely response, issue resolution, and business continuity.
• Identify, document, and prioritize operational requirements to enable strategic execution and continuous improvement.
• Streamline workflows and establish best practices that improve team effectiveness and business outcomes.
• Lead, coach, and develop direct reports, fostering a culture of accountability, collaboration, and continuous improvement.

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of relevant experience in operational excellence, business operations, data governance, or a related field.
• Proven experience leading cross-functional teams and driving process improvement and operational execution in a complex, matrixed organization.
• Strong understanding of data frameworks and operational reporting processes.
• Experience managing multiple priorities, timelines, and stakeholders with a focus on results and accountability.
• Strong leadership, collaboration, and proactive communication skills.
• Ability to identify operational risks, resolve issues quickly, and drive effective decision-making.
• Strong analytical and problem-solving skills with a continuous improvement mindset.

Paste into Additional Information section

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law:

• The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeof this posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location, andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees.
• This job is eligible toparticipatein our long-term incentiveprograms.

Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of any bonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's sole andabsolutediscretion unless and until paid andmay bemodifiedat the Company’s sole and absolute discretion, consistent withapplicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

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https://www.abbvie.com/join-us/reasonable-accommodations.html