Director National Accounts - Coffee & Speed Oven Solutions

Smart Care Equipment Solutions; Illinois; On-site; USD 120,000 - 160,000; Full time

Job summary

Smart Care Equipment Solutions seeks a Director of National Accounts to drive profitable growth across leading restaurant, grocery, hospitality and foodservice operators. You will own executive relationships, secure new enterprise deals, and lead cross-functional teams to improve equipment uptime and customer value.

This 100% remote role requires 30-50% travel to customer locations and industry events. A proven track record in strategic account growth and C-level engagement is essential for

Qualifications

• Bachelor's degree in Business, Marketing or related field.
• 7+ years of experience in National Account Management, Strategic Sales, Enterprise Sales, Business Development, or Customer Success.
• Experience in restaurant, convenience store, grocery, foodservice, hospitality, beverage, coffee equipment, cooking equipment, or related industries preferred.
• Proven ability to grow strategic accounts and exceed revenue goals.
• Experience engaging executive and C-level stakeholders.
• Experience managing complex sales cycles, contract negotiations, and multi-location national customers.
• Strong analytical skills with data-driven decision making.
• Excellent presentation and communication skills.

Responsibilities

• Develop multi-year strategic account plans driving multi-million dollar revenue growth.
• Own revenue growth, retention, and profitability objectives for national accounts.
• Identify, develop, and close new business opportunities across national restaurant, convenience, grocery, hospitality, and foodservice chains.
• Develop executive-level relationships with customer leadership teams including Operations, Facilities, Procurement, Foodservice, and Finance.
• Lead contract negotiations, renewals, pricing discussions, and service program expansions.
• Proactively identify customer challenges and propose service solutions to improve uptime and performance.
• Deliver executive reviews and value presentations to customers.

Skills

Executive relationships

Presentation skills

Analytical skills

CRM proficiency

Travel willingness

Education

Bachelor's degree in Business/Marketing or related field

Tools

CRM systems

Microsoft Office Suite including CoPilot

AI tools

Job description

Director National Accounts & Speed Oven Solutions

Position Summary: The Director National Accounts is responsible for driving profitable growth within Smart Care's Coffee and Speed Oven business across leading restaurant, convenience retail, grocery, hospitality, and foodservice operators. This role serves as the executive relationship owner for key national customers while identifying and securing new enterprise opportunities. The ideal candidate is a consultative sales leader who excels at developing C-suite relationships, uncovering operational challenges, and delivering service solutions that improve equipment uptime, reduce costs, and enhance customer experience. Working collaboratively across Operations, Service Delivery, Marketing, Finance, and Executive Leadership, this individual will lead account growth strategies, expand market share, and position Smart Care as the preferred national service partner. This highly visible role offers the opportunity to influence company growth, shape strategic customer initiatives, and build lasting partnerships with some of the largest foodservice operators in North America.

100% Remote. Candidates may reside anywhere in the U.S. with 30-50% travel to customer locations, industry events, and internal meetings.

Key Performance Metrics

• Profitable revenue growth within assigned national accounts


• New business acquisition and contract wins


• Account retention and expansion


• Customer satisfaction and advocacy


• Quarterly and annual sales targets


• Growth in service utilization and market penetration


• Executive relationship development


• Strategic account plan development and execution

Main Responsibilities

• Strategic Account Growth and Business Development


• Create and execute multi-year strategic account plans that drive multi-million dollar annual revenue growth and market share expansion.


• Own revenue growth, retention, and profitability objectives for assigned national accounts.


• Identify, develop, and close new business opportunities across national restaurant, convenience, grocery, hospitality, and foodservice chains.


• Develop executive-level relationships with customer leadership teams including Operations, Facilities, Procurement, Foodservice, and Finance stakeholders.


• Lead contract negotiations, renewals, pricing discussions, and service program expansions.


• Proactively identify customer challenges and recommend innovative service solutions that improve equipment uptime, reliability, and operational performance.


• Deliver compelling business reviews and value presentations to executive customer audiences.


• Customer Leadership Serve as the primary executive point of contact for assigned national customers.


• Build trusted advisor relationships that position Smart Care as a strategic business partner.


• Navigate complex customer organizations to develop champions and strengthen organizational alignment.


• Ensure customer satisfaction through proactive communication and issue resolution.


• Cross-Functional Leadership Partner closely with Operations, Service Delivery, Finance, Product Management, Marketing, and Executive Leadership to deliver exceptional customer experiences.


• Leverage customer insights to influence service offerings, process improvements, and growth initiatives.


• Collaborate with internal teams to ensure service-level commitments are achieved.


• Lead cross-functional action plans to resolve escalations and strengthen customer relationships.


• Data & Business Insights Utilize operational performance data to identify trends, uncover opportunities, and deliver actionable customer recommendations.


• Analyze equipment reliability, service performance, and maintenance trends to support customer business objectives.


• Translate data into executive-level business cases and growth opportunities.

Preferred Qualifications

• Bachelor's degree in Business, Marketing or related field.


• 7+ years of successful experience in National Account Management, Strategic Sales, Enterprise Sales, Business Development, or Customer Success.


• Experience working with restaurant, convenience store, grocery, foodservice, hospitality, beverage, coffee equipment, cooking equipment, or related industries strongly preferred.


• Demonstrated success growing strategic accounts and exceeding revenue goals.


• Proven ability to engage and influence executive and C-level stakeholders.


• Experience managing complex sales cycles, contract negotiations, and multi-location national customers.


• Strong analytical skills with the ability to leverage data and insights to drive customer decisions.


• Excellent presentation, communication, and executive relationship-building skills.


• Proficiency with CRM systems, Microsoft Office Suite including CoPilot, and AI


• Ability to travel approximately 30-50%.

Why Join Smart Care?

• Opportunity to manage relationships with some of the largest national foodservice operators in North America.


• Highly visible role with direct impact on company growth and strategic direction.


• Entrepreneurial environment with significant autonomy and decision-making authority.


• Industry-leading service platform supporting critical foodservice equipment.


• Collaborative culture focused on customer success, innovation, and continuous improvement.


• Competitive compensation package including base salary, performance incentives, and comprehensive benefits.


• Fully remote work environment with national scope and career advancement opportunities.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

About Smart Care (continued)

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].