Director, NA Facilities Service Delivery

Circle K; Raleigh (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

Circle K is seeking an experienced facilities leader to drive the NA Facilities Service Center, oversee Nuvolo and ServiceNow platforms, and align asset management with procurement and accounting functions. The role focuses on process improvements, cost reduction, and uptime of critical store equipment.

You will partner with BU teams, finance, and operations to implement strategic initiatives, manage vendor performance, and ensure adherence to global standards while supporting travel and

Qualifications

• Bachelor’s degree in business or related field.
• Minimum 10 years experience including seven years of management responsibility in FMCG & retail.
• Project Management training or competencies.
• Design training or competencies.
• Experience leading R&M customer service and dispatch desks preferred.

Responsibilities

• Lead NA Facilities Service Center team for invoicing approvals and coding, asset onboarding, and work order lifecycle.
• Oversee Nuvolo and ServiceNow platform support and asset management processes.
• Partner with BU teams and finance to drive procurement and accounting collaborations.
• Drive KPI tracking, cost reduction, and uptime improvements across stores and facilities.
• Ensure global framework standards and guidelines are followed.
• Collaborate with Project Management for structured project execution and stakeholder buy-in.
• Analyze system performance and implement process improvements to reduce costs.

Skills

Leadership

Project management

Strategic thinking

Communication

Collaboration

English proficiency

Education

Bachelor’s degree in business or related field

10+ years experience including 7+ years in management

Project management training

Design training or competencies

Tools

Nuvolo

ServiceNow

Microsoft Office

ERP systems

Job description

Essential Duties

• Leadership for NA Facilities Service Center team for invoice approvals, capex / opex coding, asset onboarding, facilities work order lifecycle and supplier contract adherence. Responsible for strategic work to bring in other responsibilities into this organization building up new knowledge and capabilities.
• Leadership for Nuvolo Facility Maintenance System processes, vendor onboarding, ticket management and operational training.
• Key partner for Nuvolo platform management and new development implementation
• Lead our CGI Facilities Work Order dispatch partner managing performance, process improvements and KPI tracking.
• Oversee Nuvolo and ServiceNow platform support, asset management processes, work order improvements, and operational enablement across teams.
• Support regional initiatives including procurement transformation, facilities operations, vendor support, training, and system process improvements.
• Engage BU teams with Project Tool and ensure ongoing collaborations with finance, fixed assets, procurement and accounting.
• Data analysis to identify and drive actions focused on root cause identification, improved efficiency and reducing costs.
• Drive customer focused KPI tracking and equipment uptime to become industry best in class.
• Support development and implement industry leading preventative maintenance programs designed to improve uptime and extend equipment life cycles while reducing costs.
• Support asset management program leveraging Nuvolo as the base platform management system.
• Collaborates with NA Facility Reliability Team and BU Facilities team to drive store equipment, building maintenance supplier and internal tech performance KPI tracking management and accountability.
• Improves efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies and procedures; implements revisions.
• Ensures store equipment parts management module is implemented and ongoing managements tying all parts usage to a work order. Work closely with BUs for parts inventory management processes.
• Partner with Project Management team for structured project management for assigned project activities with agreed upon decision gates at appropriate times, secure understanding and buy-in ensuring effective implementation with high success rates.
• Collaborate with our BU’s identifying gaps and learnings. Document action items, coordinate solutions, set timing and communication process with Facility team members until complete.
• Ensure global framework standards and guidelines are clear and followed.
• Analyze effectiveness and performance of store systems, provide reporting and offer input for improvements; how to minimize costs and maintain quality/safety standards.
• Flexible with working hours and travel to support all global ways of working.
• Ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with Circle K objectives.
• Decisions have a serious impact on the overall success or failure on area of accountability.
• Interacts with executive leadership and others concerning matters of significance to Circle K.

Essential Duties

• Leadership for NA Facilities Service Center team for invoice approvals, capex / opex coding, asset onboarding, facilities work order lifecycle and supplier contract adherence. Responsible for strategic work to bring in other responsibilities into this organization building up new knowledge and capabilities.
• Leadership for Nuvolo Facility Maintenance System processes, vendor onboarding, ticket management and operational training.
• Key partner for Nuvolo platform management and new development implementation
• Lead our CGI Facilities Work Order dispatch partner managing performance, process improvements and KPI tracking.
• Oversee Nuvolo and ServiceNow platform support, asset management processes, work order improvements, and operational enablement across teams.
• Support regional initiatives including procurement transformation, facilities operations, vendor support, training, and system process improvements.
• Engage BU teams with Project Tool and ensure ongoing collaborations with finance, fixed assets, procurement and accounting.
• Data analysis to identify and drive actions focused on root cause identification, improved efficiency and reducing costs.
• Drive customer focused KPI tracking and equipment uptime to become industry best in class.
• Support development and implement industry leading preventative maintenance programs designed to improve uptime and extend equipment life cycles while reducing costs.
• Support asset management program leveraging Nuvolo as the base platform management system.
• Collaborates with NA Facility Reliability Team and BU Facilities team to drive store equipment, building maintenance supplier and internal tech performance KPI tracking management and accountability.
• Improves efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies and procedures; implements revisions.
• Ensures store equipment parts management module is implemented and ongoing managements tying all parts usage to a work order. Work closely with BUs for parts inventory management processes.
• Partner with Project Management team for structured project management for assigned project activities with agreed upon decision gates at appropriate times, secure understanding and buy-in ensuring effective implementation with high success rates.
• Collaborate with our BU’s identifying gaps and learnings. Document action items, coordinate solutions, set timing and communication process with Facility team members until complete.
• Ensure global framework standards and guidelines are clear and followed.
• Analyze effectiveness and performance of store systems, provide reporting and offer input for improvements; how to minimize costs and maintain quality/safety standards.
• Flexible with working hours and travel to support all global ways of working.
• Ownership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with Circle K objectives.
• Decisions have a serious impact on the overall success or failure on area of accountability.
• Interacts with executive leadership and others concerning matters of significance to Circle K.

Job Requirements

• Bachelor’s degree in business or related field preferred.
• Minimum 10 years experience including a minimum of seven years of management responsibility working in FMCG & retail.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Fuel Management experience.
• Project Management training or competencies.
• Design training or competencies.
• Extensive experience in leadership, team building, project management and training.
• Strong skills in collaboration, cooperation, communication and organization
• Experienced with relevant Microsoft business suite software and other industry programs
• Strong communication skills in English, both verbally and written
• Experience leading R&M customer service and dispatch desks Experience managing account portfolios preferred.

Physical Requirements

• Work requires frequent sitting, standing, walking and use of keyboard/computer.
• Work requires occasional bending, reaching and lifting/moving up to 35 pounds.
• Work is subject to tight deadlines and interruptions can be stressful.
• Travel to store locations as necessary.
• Sit for long periods of time.
• Operate computer keyboard and mouse for data entry.
• View computer monitor
• Hear and speak via telephone.
• Reach forward and/or overhead.

Work Environment

• The noise level in the work environment is usually moderate at a normal range.
• The lighting will include natural light from the outside as well as fluorescent lighting throughout the work areas.
• Work with minimum direction and periodic supervision.

Job Description Acknowledgment

This Job Description indicates the general nature and level of work to be performed in this position and it is not intended to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, functions and qualifications required of the position. The incumbent may be asked to perform other duties and will be evaluated, in part, on performance of the tasks listed in this job description. As with all positions, the responsibilities and duties of this position may change. The Company reserves the right to revise this Job Description at any time with or without notice. This Job Description does not constitute a contract for employment and either the incumbent or the Company may terminate employment at any time, for any reason, with or without notice.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Circle K is an Equal Opportunity Employer.

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.