Director, MTS, Training Development

JLL; Chicago (IL); On-site; USD 112,000 - 162,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking an MTS Director of Training Development to design and deliver scalable training programs for Work Order Management and facility operations across North America, with potential global impact. You will create e-learning, guides, and workshops, partnering with internal teams and OEMs to ensure safety, compliance and exceptional customer service.

You will lead both live and virtual sessions for diverse audiences, tailor content for multiple geographies, and continuously measure

Qualifications

• Bachelor's degree required in Education, IT, Business Administration or related field.
• Minimum of 3 years training experience in software, business operations or tech.
• Knowledge of Corrigo or similar facility management software is a plus.
• Strong adult learning and instructional design expertise.
• Excellent communication and presentation skills; ability to simplify complex concepts.
• Proficiency with tools like Microsoft Office, Camtasia, Snag-It, Visio, Articulate 360 and e-learning platforms.
• Experience with virtual training and LMS platforms.
• Strong organizational skills; ability to manage multiple projects and travel for on-site sessions.

Responsibilities

• Develop training strategies and maintain diverse training materials (guides, videos, e-learning).
• Conduct in-person and virtual training for new hires, staff, and clients.
• Assess training needs and design programs to close gaps and adapt to audiences.
• Stay current with platform updates and integrate new features into content.
• Collaborate with internal teams and OEMs to align training with implementations and safety standards.
• Evaluate training effectiveness using feedback and metrics; refine programs accordingly.
• Maintain a knowledge base and assist with troubleshooting and training roadmaps.

Skills

Adult learning principles

Instructional design

Communication skills

Presentation skills

Travel readiness

Education

Bachelor's degree in Education, IT, Business Administration

Tools

Microsoft Office

Camtasia

Snag-It

Visio

Articulate 360

e-learning authoring tools

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. An exciting period of growth is on the horizon for our team, and we're looking for exceptional talent to join us at the start of Q1 2027. We believe in building relationships early, which is why we're offering a preview of this upcoming role and starting the conversation today.

Location: Remote, USA – ability to work on site in major market areas like: Dallas, TX; Chicago, IL; Cincinnati, OH; Columbus, OH; Nashville, TN; Charlotte, NC; and more.

What this Job Involves:

As the MTS Director of Training Development, you'll play a critical role in building and delivering comprehensive training programs that empower our technical and operations teams and clients to excel in their roles. You'll design engaging learning experiences that span technical competencies, customer service excellence, safety protocols, and operational best practices and process frameworks – all while ensuring alignment with JLL's standards and frameworks for operations, safety, quality compliance, and technical regulations. This position focuses on creating scalable, effective training solutions for Work Order Management Systems and facility management operations for our North America teams, with potential future impact globally. You'll bridge the gap between complex technical platforms and user proficiency, developing everything from interactive e-learning modules to hands‑on workshop experiences. Your work will directly impact service delivery quality, employee development, and client satisfaction across our operations.

What your Day-to-Day will Look Like:

You’ll spend your time developing training strategies, developing and maintaining diverse training, including user guides, video tutorials, and interactive e-learning modules that make complex systems accessible to all learning styles. You’ll conduct both in‑person and virtual training sessions for new hires, existing employees, and clients, adapting your approach to meet the needs of different audiences, skill levels and technical requirements. Your role involves continuously assessing training needs across the organization and designing customized programs that address specific gaps and requirements. You’ll stay current with platform updates and new software features, quickly incorporating them into training content to keep users informed and proficient. Collaboration is central to your success. You’ll work closely with several internal teams and OEMs to ensure training aligns seamlessly with system implementations, upgrades, safety, and operational excellence. You’ll evaluate training effectiveness through participant feedback and performance metrics, using data to refine and improve your programs. You’ll also maintain a comprehensive knowledge base of frequently asked questions and best practices, serve as a resource for troubleshooting platform‑related issues, and contribute to the continuous evolution of training methodologies, content and training related technology roadmaps across the organization.

Required Qualifications

• Bachelor's degree in Education, Information Technology, Business Administration, or a related field
• Minimum of 3 years of experience in training, preferably in software, business operations, or technology‑related fields
• Knowledge of Corrigo or similar facility management software
• Strong understanding of adult learning principles and instructional design methodologies
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in simple, accessible terms
• Proficiency in creating training materials using various tools including Microsoft Office, Camtasia, Snag‑It, Visio, Articulate 360, and e‑learning authoring tools
• Experience with virtual training platforms and learning management systems
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously
• Ability to work independently and collaboratively as part of a cross‑functional team
• Willingness to travel for on-site training sessions as needed
• Attention to detail with the ability to tailor training content for different geographies and languages (e.g., Canada)

Preferred Qualifications

• Certification in training or instructional design (e.g., CPLP, ATD certifications)
• Experience in facilities management or related industries
• Familiarity with JLL operational frameworks and compliance standards
• Bilingual capabilities to support multilingual training delivery

Additional Requirements

• Ability to travel up to 20% of the time annually.
• All training programs must align with JLL standards and frameworks regarding operations, safety, quality compliance, and technical regulations.
• Training content may encompass technician/technical requirements related to service work, soft skills and customer service training, safety protocols, and customer‑specific operations and service excellence expectations—either individually or in combination, depending on program objectives.

Expected compensation for this position: 111,800.00 – 162,100.00 USD per year

Location: On‑site – Charlotte, NC, Chicago, IL, Columbus, OH, Dallas, TX, Nashville, TN

Personal benefits that support personal well‑being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties.

A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.