Director, MSP Service Delivery & Vendor Governance – Hybrid/Remote

Ascend Learning; Phoenix (AZ); Hybrid; USD 166,000 - 237,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and parental leave

Employee assistance program

Headspace and Airvet wellness programs

Charitable matching program

Job summary

Ascend Learning, a leading healthcare and learning technology company, seeks a Director MSP Service Delivery to own MSP partner relationships, SLAs, and financial performance. This senior leader will drive governance, vendor risk management, and continuous improvement across a portfolio of strategic partners.

The role requires 10+ years in IT service delivery and 4+ years in people leadership, with strong contract negotiation and TBM experience.

Qualifications

• Experience in IT service delivery and vendor management at enterprise scale.
• Strong negotiation and contract management skills with MSAs/SOWs.
• Familiarity with TBM, IT financial management, and SaaS ecosystems.

Responsibilities

• Lead MSP service delivery governance and partner relationships.
• Define and manage service levels, runbooks, and cost transparency programs.
• Collaborate with stakeholders to translate business needs into technology roadmaps.

Skills

Vendor management

Stakeholder engagement

Strategic thinking

Change management

Education

Bachelor's degree in business or technology

MBA or relevant graduate degree

Tools

Apptio

Job description

Ascend Learning, a leading healthcare and learning technology company, seeks a Director MSP Service Delivery to own MSP partner relationships, SLAs, and financial performance. This senior leader will drive governance, vendor risk management, and continuous improvement across a portfolio of strategic partners.

The role requires 10+ years in IT service delivery and 4+ years in people leadership, with strong contract negotiation and TBM experience.