Director, MSC Sales and Service Insurance

AAA Mountain West Group; Phoenix (AZ); On-site; USD 150,000 - 200,000; Full time

Job summary

AAA Mountain West Group seeks a Director of MSC Sales and Service Insurance to drive team performance, manage profitability, and ensure member satisfaction. This role requires strong business acumen, communication skills, and relevant supervisory experience. The position offers a competitive salary and a range of benefits including 401k matching and paid time off.

Benefits

401k Matching

Paid Time Off

Medical, Dental, Vision benefits

Tuition Reimbursement Program

Great Pay

Qualifications

• 3-5 years of Sales and/or service experience required.
• 2+ years of Supervisory experience in travel, retail sales, insurance, or service industry preferred.
• Valid Driver's License and Property and Casualty License preferred.

Responsibilities

• Manage overall growth, development, profitability, and member satisfaction of DSU teams.
• Responsible for P&L management.
• Develop strategy to optimize team performance.

Skills

Business Acumen

Communication

Problem-Solving

Analytical Skills

Education

Bachelor’s Degree Preferred

High School Diploma or GED

Tools

MS Office

Job description

Director, MSC Sales and Service Insurance

Director, MSC Sales and Service Insurance

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• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
  
  

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program
  
  

At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work.

This position is responsible for managing the overall growth, development, profitability, and member satisfaction of one or more DSU teams. This position manages all operational activities including performance management, lead distribution, staffing (recruiting and forecasting pipeline) and sales recognition. This position is directly responsible for all employees within assigned team(s). Develops strategy and tactics to optimize team performance in sales and service quality. Contributes to organizational goal of positioning AAA Membership, Insurance and Travel products as market leaders.

Essential Functions

• Accountable for delivery of revenue and profitability through DSU team(s) P&L management.
• Responsible for the sale of all AAA products (Membership, P&C Insurance and Travel).
• Tracks and analyzes all sales metrics to optimize distribution strategy of all lead sources.
• Determines distribution strategy, associated staffing and support requirements to execute business plans and realize opportunities. Takes action to support the resolution of issues and creation of solutions within business segments. Leads the development, implementation and delivery of a strategy and associated business plans.
• Forecasts staffing needs and maintains staffing pipeline through active recruiting.
• Conducts performance evaluation, implements sales actions plans/coaching, and performance management activities for employees.
• Provides active, engaged leadership through behavioral coaching and mentoring. Creates an engaging work environment that encourages feedback on local work processes, competitive threats and the member experience.
• Responsible for leadership and talent development.
• Ensures compliance with AAA policies, procedures, standards and regulations.
• Provides feedback to assist in competitive positioning of AAA products and services (e.g., products, pricing, distribution approaches).
  
  

Knowledge/Skills/Abilities

• Strong business acumen skills
• Strong written and verbal communication skills.
• Strong problem-solving, quantitative and analytical skills with a proven ability to make data-driven decisions
• P&L accountability and/or progressively responsible revenue/expense accountability (preferred)
• In-depth knowledge of Membership, Insurance, Travel, Retail or Financial Services organization(s) (Preferred)
• Knowledge of AAA products and systems (Preferred)
  
  

Education & Experience / Licenses & Certification

• 3-5 years Sales and/or service experience
• 2 + years Supervisory experience in travel, retail sales, insurance or service industry. Comparable experience in a management capacity may also be considered. (Preferred)
• Property and Casualty License (Preferred)
• Bachelor’s Degree Preferred
• High School Diploma or GED
• Valid Driver's License
• Bi-lingual communication skills (Preferred)
• Strong computer skills, including proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook)
  
  

Working Environment/Minimum Physical Requirements

Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. May travel by car, plane or other form of transportation to attend business meetings or conferences. Approximately 50-80 percent of the time spent on the job involves the use of a personal computer.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Consumer Services

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