Director: Middle Mile Transportation (Hybrid, Seattle - WA)

Nordstrom; Seattle (WA); On-site; USD 175,000 - 275,000; Full time

Benefits offered by this job

Medical/Vision, Dental & Retirement

Life Insurance & Disability

Merchandise Discount

Job summary

Nordstrom is seeking an internationally experienced transportation leader to transform the store delivery network. You will oversee cross-functional teams across Corporate and DC Operations, driving routing, scheduling, and capacity planning to achieve faster, lower-cost service.

You will lead carrier management, KPI ownership, and data-driven improvements, partnering with Finance, Data Science, Product, and Store Ops to enable Rack openings and scalable DC staging.

Qualifications

• 15+ years of US transportation experience across multiple modes in complex environments.
• Track record transforming store delivery or replenishment networks with measurable results.
• 10+ years leading and developing teams across multiple sites or remote environments.
• Strong carrier management, sourcing, and negotiation experience.
• Data-driven approach using metrics, forecasting, and optimization tools.
• Ability to collaborate across operations, stores, finance, and technology.

Responsibilities

• Provide strategic direction and oversight across Corporate and DC field teams to deliver priorities.
• Lead transformation of store delivery using routing/scheduling to lower costs and improve speed.
• Optimize intra-network flows between DCs, FCs, and SCs to reduce cycle times and costs.
• Scale new store openings (Rack) with capacity planning and DC staging.
• Launch and scale Sort Centers, including carrier sourcing and integration with playbooks.
• Design asset and fleet strategy including trailer utilization, yard ops, and leases.
• Ensure KPIs and metrics for on-time delivery, cost per unit, and utilization.
• Manage carriers and logistics providers to meet Nordstrom standards.
• Collaborate with DC/FC/Store Ops, Data Science, Product, Tech, and SC Finance.
• Support Middle Mile teams with leadership, resources, and guidance.

Skills

Strategic transportation leadership

Carrier management

Data-driven decision making

Team leadership across sites

Stakeholder collaboration

Education

Bachelor's degree in Business, Engineering, Operations, or equivalent experience

Job description

Job Description

Middle Mile Transportation moves products across the Nordstrom Supply Chain network, including 10 Distribution and Fulfillment Centers, and delivery to nearly 400 stores. The leader of this team will transform Nordstrom’s store delivery model to deliver faster, lower cost-to-serve, enable new Rack store openings, and introduce new ways of working.

A day in the life…

• Lead strategic direction and operational oversight to ensure day-to-day execution across Corporate and DC Field teams in the distribution network, delivering results on short-term priorities for Transportation Store Delivery, Intra-network moves, and Sort Centers
• Leading the transformation of our store delivery model, using TMS-driven routing and scheduling to deliver faster, more reliable, and lower-cost service to stores: Delivery model options: overnight, unattended, drop vs. live, and delivery windows, delivery visibility and proactive store communication, and planning inputs: store-level volume forecasts and tailored delivery frequency.
• Optimizing intra-network flows between Distribution Centers (DCs), Fulfillment centers (FCs), and Sort Centers (SCs), including reserve stock redistribution, pack & hold, and bulk sort moves, to reduce cycle times, variability, and cost.
• Enabling new store openings, particularly Rack growth, with scalable delivery schedules, capacity planning, and DC staging.
• Launching, managing, and scaling Sort Centers, including carrier sourcing and integration with store delivery playbooks, to consolidate routes and relieve long-haul pressure on DCs.
• Designing and driving asset and fleet strategy: trailer and tractor utilization, pallets per trailer, yard operations and security, and lease/own/3P decisions.
• Ensuring the right KPIs, metrics, and goals are in place (store on-time delivery, cost per unit, canceled runs, trailer utilization, intra-network cycle time). Leveraging data-driven insights to improve performance today and build future capabilities.
• Managing carriers and logistics service providers to ensure they consistently meet or exceed Nordstrom standards.
• Partnering proactively with stakeholders: DC, FC, and Sort Center Operations, Store Operations (including new store openings), Data Science, Product Management, Tech, and SC Finance.
• Supporting the Middle Mile Transportation teams, providing the leadership, resources, structure, and guidance they need to be successful.

You own this if you have…

• 15+ years of US transportation experience across multiple modes (e.g., truckload, LTL, dedicated fleet, regional courier) in complex, fast-paced retail, e-commerce, or high-volume distribution environments
• A track record leading transformation of store delivery or replenishment networks, with measurable service and cost results (e.g., routing and scheduling, fleet and asset strategy, or sort center/cross-dock operations)
• 10+ years leading and developing high-performing teams across multiple sites or remote environments
• Strong carrier management, sourcing, and negotiation experience
• A data-driven approach, using metrics, forecasting, and optimization tools to drive improvements
• Demonstrated ability to collaborate and influence across operations, stores, finance, and technology
• Bachelor's degree in Business, Engineering, Operations, or equivalent experience

Pay Range Details

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $175,000.00 - $275,000.00 Annual

Benefits

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_20-21.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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