Director, Member Networks & Engagement

American Academy of Otolaryngology; Alexandria (VA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403(b) with 9% match

Life insurance

Short-term disability

Long-term disability

Paid time off 5 weeks

11 paid holidays

Parental leave

Pre-paid legal services

Pet insurance

Hybrid work environment

Professional development opportunities

Job summary

American Academy of Otolaryngology in Alexandria, Virginia, is seeking a Director, Member Networks & Engagement to lead the Member Networks & Engagement team, guiding programs, governance, and volunteer leadership across sections.

This hybrid role focuses on developing engagement opportunities, overseeing elections and committee appointments, coordinating across staff (Communications, IT, Finance), and advancing the member experience while managing grants and recognitions.

Qualifications

• Bachelor's degree required or equivalent experience.
• 7+ years of relevant experience with at least 3 years in a supervisory role.
• Excellent verbal and written communication skills.
• Experience in membership, member experience, or related field.
• Experience leading a team including hiring, mentorship, and performance management.
• Ability to build relationships across units and functions.
• Strategic thinking, project management, problem solving and organizational skills.
• Association experience strongly preferred.
• Some local travel required; occasional domestic travel.

Responsibilities

• Leads and manages the Member Networks & Engagement team, including onboarding, training, coaching, and guidance on programs and projects.
• Partners with Section Governing Councils, committees, and other volunteer leaders to develop and deliver initiatives and engagement opportunities.
• Oversees Section governance, including annual elections, leadership transitions, and General Assemblies.
• Sets direction for and oversees Section programs, projects, and year-round activities, ensuring alignment with Academy priorities and member needs.
• Leads the Academy's annual committee appointment process, including applications, selections, onboarding, leadership orientation, liaison training, and disclosure requirements.
• Works with staff and volunteer leaders to review committee activity and strengthen effectiveness of committees.
• Collaborates on member recognition, awards, leadership development, and other opportunities to strengthen member experience.
• Oversees member grant programs, including promotion, applications, review and selection, recipient communications, and funding coordination.
• Works across Academy departments to coordinate member programs, processes, events, and initiatives.

Skills

Leadership

Communication

Strategic thinking

Project management

Mentorship

Team building

Stakeholder engagement

Education

Bachelor's degree

Job description

This is a hybrid position; in-person in Alexandria, VA three days per week (Monday, Tuesday, Wednesday).

The Director, Member Networks & Engagement leads the Member Networks & Engagement team, providing leadership and mentorship in support of the Otolaryngology Private Practice Section Governing Counsel and related committees.

The Director, Member Networks & Engagement reports to the Chief Revenue & Operations Officer (CROO).

Key Responsibilities

• Leads and manages the Member Networks & Engagement team, including onboarding, training, coaching, and guidance on programs and projects.
• Partners with Section Governing Councils, committees, and other volunteer leaders to develop and deliver initiatives, programs, and engagement opportunities.
• Oversees Section governance, including annual elections, leadership transitions, and General Assemblies.
• Sets direction for and oversees Section programs, projects, and year-round activities, ensuring they align with Academy priorities and member needs.
• Leads the Academy's annual committee appointment process, including applications, selections, onboarding, leadership orientation, liaison training, and disclosure requirements.
• Works with staff and volunteer leaders to review committee activity and strengthen the effectiveness of Academy and Foundation committees.
• Collaborates with colleagues and volunteer leaders on member recognition, awards, leadership development, and other opportunities that encourage involvement and strengthen the member experience.
• Oversees member grant programs, including promotion, applications, review and selection, recipient communications, and funding coordination.
• Works across Academy departments, including Communications, IT, and Finance, to coordinate member programs, processes, events, and initiatives.

Qualifications

• Bachelor's degree in related field (relevant experience or certifications may be substituted for a degree)
• 7+ years of relevant experience, with at least 3 years of experience in a supervisory or management role
• Excellent verbal and written communication skills
• Prior experience in membership, member/customer experience, or a related field
• Experience leading a team, including hiring, mentorship, and performance management
• Ability to build relationships and lead work across functional and organizational units
• Strategic thinking, project management, problem-solving and organizational skills
• Association experience strongly preferred

  Some local travel required; occasional domestic travel.

  The base pay for this role is $120,000-140,000 per year, commensurate with experience and education/certifications. The Academy is proud to offer an excellent benefits package to eligible employees, including medical, dental, and vision insurance; 9% 403(b) contribution after one year of employment; company-paid life, short-term, and long-term disability insurance; 5 weeks of PTO; 11 paid holidays; paid parental leave; pre-paid legal services; pet insurance; hybrid work environment; and professional development opportunities.

  AAO-HNS is an Equal Opportunity Employer. Applicants or employees who require an accommodation for a disability may contact [e-mail].