Director, MDR Operations

Beazley; United States; Remote; USD 160,000 - 180,000; Full time

Job summary

Beazley Security is seeking a Director of MDR Operations to lead the Managed Detection and Response services, driving operational excellence and strategic improvements. The role requires strong leadership skills and a deep understanding of cybersecurity operations, focusing on high-quality service delivery and client satisfaction.

Benefits

Competitive salary and bonus

Flexible working arrangements

Generous leave policies including 3 months paid parental leave

100% of employee-only insurance premiums covered

Up to 5% matched 401k contribution

Opportunities for career advancement and ongoing training

Participation in industry conferences and events

Qualifications

• Proven experience leading 24x7x365 MDR/SOC operations.
• Ability to drive operational excellence in a client-facing cybersecurity services environment.
• Excellent executive communication skills.

Responsibilities

• Provide strategic leadership for MDR service delivery.
• Lead and mentor operational teams, ensuring performance and retention.
• Oversee daily security operations, enhancing detection capabilities.

Skills

Strategic Leadership

Operational Excellence

Incident Response

Project Management

Client Communication

Job description

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Company Overview:

Beazley Security is a global cybersecurity firm committed to helping clients enable advanced cyber defenses that reduce risk with quantifiable results. We’re comprised of top talent from private industry, government, intelligence, and law enforcement who are specialists in threat detection, incident response, digital forensics, offensive security, risk management, and cyber resilience. As a subsidiary of specialty insurance giant, Beazley Insurance, we’ve been at the forefront of cyber insurance management and breach response activities for business clients in the US, UK, and Europe since 2017. As Beazley Security, the company will have an expanded scope, leveraging nearly two decades of cyber incident experience, a strong services division, and a business strategy focused on growth, to realize our goals and deliver benefit for clients.

As a company, we are committed to upholding our core values of Belonging, Integrity, Service, Accountability, and Curiosity. We believe these values are essential to creating a strong and inclusive workplace culture, as well as to delivering world-class cybersecurity solutions to our clients worldwide. As Beazley Security, these values will continue to thrive, with an extra emphasis on expansion of our capabilities and capacity in helping solve unique client challenges.

Position Overview:

As the Director of MDR Operations, you will be responsible for the leadership, performance, and growth of Beazley Security’s Managed Detection and Response (MDR) services. Reporting to the Chief Product and Technology Officer, you will drive strategic improvements, ensuring that we are continuously identifying opportunities for enhancement and proactively adjusting operations to deliver superb detection and response capabilities on behalf of our clients.

You will lead operational excellence across 24x7x365 security monitoring, monitoring during Incident Response, MXDR onboarding, and service delivery. You will work cross-functionally with Product, Engineering, Beazley Security Labs, and Client Success to ensure MDR operations meet the highest standards of quality, scalability, and client satisfaction. You will also partner closely with Sales leadership to support new business growth, expansions, and upsells by demonstrating operational excellence and value to prospective and current clients.

Key Responsibilities:

• MDR Service Leadership: Provide strategic leadership and direction for the MDR function, with a primary focus on 24x7x365 MDR service delivery, ensuring high-quality detection, response, and client communication across all MDR offerings while ensuring alignment with overall company goals.
• Team Management and Development: Lead, mentor, and scale MDR operational teams, including SOC analysts, MXIR analysts, Security Engineering, and managers, with a focus on performance, growth, and retention. Lead by setting clear goals and objectives and hold team members accountable for performance.
• Incident Response to MDR Conversion: Drive incident response to long-term MDR conversion by leading the Managed eXtended Incident Response (MXIR) team to deliver exceptional client experiences during active incident response engagements.
• Client Onboarding Excellence: Ensure smooth and high-quality onboarding to our MXDR solution, working with the Security Engineering team to onboard critical log sources, validate telemetry, and establish effective monitoring coverage.
• Operational Excellence: Oversee daily security operations, including case management, escalations, incident handling, detection tuning, threat hunting, and collaboration with Beazley Security labs to continuously improve detection capabilities.
• Process and Playbook Development: Work with MDR Leadership to develop, maintain, and continuously refine operational playbooks, runbooks, and escalation procedures to drive repeatability, efficiency, and service quality.
• Executive Escalation Point: Act as the executive escalation contact for critical client incidents, ensuring timely resolution and clear communication to internal and external stakeholders. Act as the senior-most authority for the function, serving as the go-to leader across the organization without requiring day-to-day oversight from the Chief Product and Technology Officer.
• Cross-Functional Collaboration: Partner closely with Beazley Security Labs, Product, Engineering, Client Success, and Sales teams to evolve detection content, drive threat-informed detection strategies, support sales opportunities, and improve MDR capabilities.
• Sales Enablement and Growth: Collaborate with Sales leadership to support MDR business growth, providing operational expertise during client presentations, RFP responses, and prospect conversations, and ensuring the MDR team can deliver on promised capabilities.
• Metrics, Reporting, and KPIs: Manage operational metrics, service level reporting, and KPIs, delivering actionable insights to executive leadership, internal stakeholders, and clients.
• Continuous Improvement: Drive proactive decision-making, anticipating challenges and opportunities to continuously improve effectiveness and efficiency.
• Vendor Relationships: Act as the business owner for our relationship with key partners utilized to deliver our services, working with them to understand upcoming initiatives, enhancements to platforms, and growth opportunities.
• Autonomy and Ownership: Operate with a high degree of autonomy, taking full ownership and accountability for the success, performance, and evolution of the MDR function.

Qualifications:

• Proven experience leading 24x7x365 MDR/SOC operations, with a strong background in detection engineering, incident response, and security operations.
• Ability to operate with a high degree of autonomy, taking full ownership and accountability for the success, performance, and evolution of the MDR function.
• Proven track record of strategic leadership, including setting vision, building high-performing teams, and driving measurable outcomes.
• Demonstrated ability to drive operational excellence in a client-facing cybersecurity services environment.
• Proven success managing and developing high-performing technical teams, including remote and geographically distributed staff.
• Deep understanding of cybersecurity operations, detection and response methodologies, and threat actor tactics, techniques, and procedures (TTPs).
• Strong project management skills, including the ability to lead complex, cross-functional initiatives such as client onboarding, detection tuning, and incident resolution.
• Experience working directly with Sales and Client Success teams to support pre-sales activities, expansions, and upsells through operational expertise and delivery excellence.
• Excellent executive communication skills with the ability to represent MDR operations internally and externally, including at the C-level.
• Strategic thinker with the ability to align and prioritize day-to-day operations with broader business goals, service evolution, and client needs.
• Maintain team culture of engagement and collaboration at all levels within the team and cross-functionally.

Beazley Security offers:

• Competitive salary and bonus.
• Flexible working arrangements.
• Generous leave policies including 3 months paid paternal leave.
• 100% of employee-only insurance premiums covered (healthcare, dental and vision).
• Up to 5% matched 401k contribution.
• Opportunities for career advancement and ongoing training.
• Participation in industry conferences and events.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Computer and Network Security and Professional Services

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Inferred from the description for this job

Medical insurance

Vision insurance

Paid maternity leave

Paid paternity leave

Disability insurance

401(k)

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