Director, Marketing AI Capabilities

Amgen Inc.; United States; Hybrid; USD 213,000 - 288,000; Full time

Benefits offered by this job

Flexible work models

Stock-based incentives

Total rewards plan

Retirement and savings plan

Job summary

Amgen Inc. in the United States seeks a Director of Marketing AI Capabilities within the Global Customer Capabilities & Innovation organization to lead the development and scaling of AI-enabled marketing capabilities and operating models.

You will drive alignment between external AI trends and internal transformation, design future-state marketing operating models, and guide partnerships and pilots across commercial, digital, medical, technology, and operations teams.

Qualifications

• Doctorate with 4+ years in marketing, digital, technology, or commercial operations OR Master’s with 6+ years OR Bachelor’s with 8+ years.
• At least 5 years' experience directly managing people and/or leading teams, projects, or programs.
• Preferred: understanding of evolving AI ecosystem, omnichannel marketing, and cross-functional leadership.

Responsibilities

• Monitor AI, digital marketing, data, and customer engagement landscape, incl. platforms and trends.
• Lead the design and development of AI-enabled marketing capabilities and operating models.
• Oversee external partnerships, pilots, and scaling of external solutions into Amgen’s marketing ecosystem.
• Drive organizational readiness and enablement for AI-enabled ways of working across teams.

Education

Doctorate degree

Master’s degree

Bachelor’s degree

Job description

Career Category

Marketing

Job Description

Join Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Director, Marketing AI Capabilities

What you will do

Let’s do this. Let’s change the world. The Director of Marketing AI Capabilities, within the Global Customer Capabilities & Innovation organization (GCCI), will be responsible for leading the development and scaling of AI-enabled marketing capabilities, operating models, and ways of working across Amgen. The Director will serve as a strategic connector between emerging external trends and internal enterprise transformation — translating advances in AI technologies, evolving customer expectations, new ecosystem partnerships, and changing marketing practices into scalable capabilities that drive meaningful business impact.

Responsibilities include:

External Landscape & Strategic Foresight

• Monitor and assess the evolving AI, digital marketing, data, and customer engagement landscape, including emerging technologies, platforms, partners, and competitive trends
• Identify disruptive shifts in customer behaviors, content consumption, channel dynamics, and personalization expectations
• Translate external market developments into actionable marketing capability strategies

Future of Marketing Design, Development and Implementation

• Work across functions to lead the execution of the Future of Marketing strategy, including the development and implementation of new technology, operating models, and innovative external partnerships
• Lead the design and development of critical technology initiatives, including the Marketing Command Center, and play an advisory role to enabling Neural Nexis initiatives
• Design future-state marketing operating models, workflows, governance structures, and processes that embed AI into day-to-day execution
• Ensure talent initiatives align with the future marketer vision and AI-enabled capabilities

External Enterprise Partnerships & Innovation Pilot Management

• Manage existing strategic enterprise partnerships and evaluate new partnerships with AI vendors, platform providers, agencies, consultancies, and emerging technology companies
• Lead pilot programs and proof-of-concept initiatives to assess new capabilities and accelerate innovation
• Build scalable approaches for integrating external solutions into Amgen’s marketing ecosystem

Change Leadership & Organizational Enablement

• Drive organizational readiness and adoption of AI-enabled ways of working
• Develop enablement strategies, talent models, and capability-building programs to increase AI fluency across marketing teams
• Lead cross-functional teams and influence senior stakeholders across commercial, digital, medical, technology, and operations organizations

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborative partner with these qualifications.

Basic Qualifications:

• Doctorate degree and 4 years of marketing, digital, technology, or commercial operations experience OR
• Master’s degree and 6 years of marketing, digital, technology, or commercial operations experience OR
• Bachelor’s degree and 8 years of marketing, digital, technology, or commercial operations experience

In addition to meeting at least one of the above requirements, you must have at least 5 years' experience directly managing people and/or leadership experience leading teams, projects, programs, or directing the allocation or resources.

Preferred Qualifications:

• Understanding of the evolving AI ecosystem, including generative AI, agentic workflows, personalization, content automation, and marketing technology platforms
• Strong understanding of omnichannel marketing, customer engagement, and commercial operations
• Demonstrated success leading cross-functional initiatives that span business and technology organizations
• Experience evaluating and managing strategic enterprise partnerships
• Strong track record of inspiring change and driving internal and external impact
• Strong executive communication and stakeholder influence skills
• Ability to balance strategic vision with operational execution

Critical Leadership Attributes:

• Enterprise mindset with strong strategic foresight
• Builder mentality with a bias toward execution and scalability
• Comfortable navigating ambiguity and emerging technologies
• Collaborative and highly influential across functions and levels
• Curious, pragmatic, and outcome-oriented
• Passion for innovation, transformation, and continuous learning

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications.

In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote and hybrid work arrangements, where possible

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Salary Range

213,075.45USD -288,278.55 USD