Sr. Manager, Marketing AI Capabilities

Amgen SA; Los Angeles (CA); Hybrid; USD 180,000 - 230,000; Full time

Benefits offered by this job

Retirement & Savings Plan

Medical/Dental/Vision coverage

Disability Insurance

Flexible Spending Accounts

Annual Bonus Program

Long-term Incentives

Time-off plans

Flexible work models

Job summary

Amgen in Los Angeles seeks a Senior Business Product and Transformation lead for Marketing AI Capabilities. You will translate needs into practical workflows, govern data and AI signals, and drive adoption across Marketing and Commercial teams.

You will partner with enterprise data, Digital Technology, and governance functions to ensure compliant, scalable AI-enabled experiences and measurable outcomes. This role offers remote-friendly work and a comprehensive rewards package.

Qualifications

• Pharma/healthcare or regulated industry experience preferred.
• Experience translating customer or business needs into product requirements and roadmaps.
• Experience leading cross-functional initiatives from problem definition to adoption.
• Working fluency in AI, data, and digital-product concepts.
• Ability to collaborate across marketing, data, technology and governance functions.
• Strong communication, facilitation, prioritization and stakeholder-management skills.

Responsibilities

• Lead day-to-day business product and delivery for Marketing Command Center with a prioritized roadmap.
• Design role-aware experiences with analysts, marketers, brand teams and leaders.
• Translate priorities into operating-model requirements and adoption measures.
• Partner with data/analytics, Digital Tech, and other capability owners to integrate data products into workflows.
• Coordinate requirements, user testing, governance, and scale of AI capabilities.
• Drive cross-functional delivery, change readiness, and adoption across multiple functions.

Skills

Cross-functional leadership

Requirements translation

AI/digital-product concepts

Stakeholder management

Effective communication

Education

Master's degree

Doctorate degree

Bachelor's degree

Associate's degree

High school diploma

Job description

What you will do

Let's do this. Let's change the world. In this vital role, reporting to the Director, Marketing AI Capabilities, you will serve as the day-to-day business product and transformation lead for the Marketing Command Center and related priority AI marketing capabilities. You will help execute Amgen's Future of Marketing strategy by translating marketer and customer needs, enterprise capabilities, relevant external trends, and innovation-pilot learnings into practical, governed workflows, product releases, adoption plans, and measurable outcomes.

Responsibilities include:

• Lead the day-to-day business product and delivery work for the Marketing Command Center, translating the strategy into a prioritized roadmap, user journeys, requirements, product backlog, release plans, pilot measures, and adoption activities.
• Work with analysts, marketers, brand teams, and commercial leaders to design role-aware Command Center and other tech-driven experiences that give each user the appropriate information, context, and action options. Ensure users can move from trusted insight to decision, approval, action, and learning using shared data definitions, evidence, and governance standards.
• Translate Future of Marketing priorities into practical operating-model requirements, including workflows, decision rights, human-review expectations, approval pathways, accountable ownership, feedback loops, and measures of marketer and customer value.
• Partner with Neural Nexus, enterprise data and analytics teams, Digital Technology and Innovation, and other capability owners to incorporate governed data products, analytics, knowledge assets, and AI-derived signals into marketing workflows.
• Support the evaluation and activation of AI partnerships and innovation pilots by coordinating business requirements, user testing, cross-functional readiness, governance needs, implementation dependencies, and recommendations to scale, optimize, or stop a capability.
• Drive cross-functional delivery, change readiness, and adoption across Marketing, Commercial, Medical, Legal/Regulatory, Privacy, Information Security, Market Access, Patient Services, Technology, agencies, and vendors. Develop practical playbooks, working sessions, and feedback mechanisms, and synthesize results, risks, dependencies, and recommendations for senior stakeholders.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The strategic and collaborative professional we seek is a business product and transformation leader with these qualifications.

Basic Qualifications:

• Doctorate degree OR Master's degree and 3 years of experience in marketing, commercial strategy, digital product management, data and analytics, or a related field OR Bachelor's degree and 5 years of such experience OR Associate's degree and 10 years of such experience OR High school diploma / GED and 12 years of such experience.
• Demonstrated experience leading complex cross-functional initiatives from problem definition through implementation, adoption, and performance measurement.
• Experience translating customer or business needs into product requirements, roadmaps, implementation plans, or technology-enabled workflows.
• Working fluency in AI, data, and digital-product concepts sufficient to guide requirements, assess feasibility and risk, and partner credibly with technical experts.
• Ability to work effectively across marketing or commercial teams, data and analytics, technology, and relevant governance functions.
• Strong communication, facilitation, prioritization, and stakeholder-management skills, with the ability to create clarity across interdependent workstreams.

Preferred Qualifications:

• Experience in pharmaceutical, biotechnology, healthcare, or another highly regulated industry, particularly in commercial marketing, HCP engagement, patient services, market access, or omnichannel customer experience.
• Experience launching or scaling AI, generative AI, machine learning, predictive analytics, next-best-action, personalization, content intelligence, or decision-support capabilities.
• Experience with product delivery practices such as user research, journey mapping, Agile delivery, product backlogs, pilot design, service design, and adoption measurement.
• Familiarity with responsible-AI considerations, including data provenance, model limitations, privacy, security, human review, monitoring, and auditability.
• Experience working with Medical, Legal, Regulatory, Privacy, Information Security, Quality, or other formal governance partners in a regulated environment.
• Experience managing external vendors or partners and driving adoption across distributed teams.

What you can expect of us

As we work to develop treatments that take care of others, so we work to care for our teammates' professional and personal growth and well-being.

Clear and disciplined strategic vision for the future that leverages superior-quality products, operational excellence and top-shelf-talent.

Diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models, including remote work arrangements, where possible

Application deadline

Amgen's application deadline for this position is on 10/22 and we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.