Director Market Success

Avari Management; Destin (FL); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Avari Management seeks an East Coast Director, Market Success to lead in-market initiatives across the Gulf Coast and East Coast markets, coordinating audits, standards, and field programs with a hands-on, on-site approach and limited travel.

The role focuses on building scalable standards, delivering market-level reporting, and driving owner retention. It requires strong cross-functional collaboration and the ability to operate across multiple markets with a year-long growth trajectory.

Qualifications

• Multi-market operations across 10+ locations.
• P&L fluency at market or portfolio level.
• Experience building standards and getting them adopted by people who do not report to you.
• Hospitality or property operations depth; short-term rental preferred.
• Fluency in operating systems as daily instruments, not reports you receive.

Responsibilities

• Conduct market audits and scorecards across markets.
• Develop standards and enablement to scale successful practices.
• Provide market-level performance reporting with Finance and BI.
• Deliver programs across linen and terry, locks, logistics and shoulder season.
• Support owner retention and loyalty initiatives.
• Advocate for field needs to support functions.

Skills

Multi-market ops

P&L fluency

Standards adoption

Hospitality ops

OS fluency

Job description

Job Title: East Coast Director, Market Success

Work Type: Full-time

Work Environment: This is an in-market role requiring a consistent on-site presence across assigned properties/regions, with up to 50% travel and limited (up to 20%) remote flexibility for administrative work.

Compensation: $115,000 - $130,000 annual salary; bonus eligibile

Markets Served

This role provides in-market coverage across the following East Coast communities:

Avari was built to raise the standard of vacation rental management, and we're looking for people who want to help build what's next. Join a growing organization where your ideas matter, your work has an impact, and you have the opportunity to grow alongside the business. Avari East Coast portfolio manages 3,452 units across 12 markets in Florida and Alabama. The company is a year into standing itself up after carving out from a national operator. Market Success exists to make every market run to the same standard by auditing how markets operate, building standards flexible enough to work across twelve different places, and putting real numbers in front of the people running them. This role carries that work on the Gulf Coast. It's a hands-on, in-market seat supporting the field on initiatives already underway: linen and terry, lock provider transition, shoulder season programs, owner loyalty and direct access, and the reporting that tells a market how it's performing.

What You Own

• Market audits and scorecards: Build and run a repeatable assessment of how each market operates. Where a market has solved something well, carry it to the others.
• Standards and enablement: Turn what works into something teachable, in partnership with Training and Enablement. Twelve markets should not run twelve models.
• Performance reporting to the field: Work with Finance and Business Intelligence to put market-level numbers in front of field leadership, and help them use those numbers rather than just receive them.
• Program delivery: Carry company initiatives into the markets and make them land — linen and terry, locks, logistics and dispatch, shoulder season, owner loyalty.
• Owner retention support: Support the field on at-risk and high-value owner relationships, alongside the owner loyalty and direct access programs.
• Field advocacy: Bring what the markets need back to the support functions. This seat is a resource to the field, not a check on it.

First 90 Days

• Month 1: On the ground in all 12 Gulf Coast markets, with time in the field with the teams rather than in a conference room. Support the peak-to-shoulder transition: coverage, hours, seasonal staffing.
• Months 1-2: Market audit built and run across the portfolio, producing a written read on each market — what's working, where the constraints are, and what needs support.
• Month 2: Baselines established with Finance and Business Intelligence covering owner churn, survey results, year-over-year revenue, and unit ratios.
• Months 2-3: First market-level performance packs delivered to the field and walked through in person. Market input gathered for the 2027 budget build.Month 3: Scorecard running on a regular cadence, a support plan per market agreed with market leadership, and program delivery underway on linen and terry, locks, and logistics coordination

What Success Looks Like

• Measured against a baseline established in your first quarter:
• Owner churn by market (trailing twelve months)
• Owner satisfaction survey results (by market)
• Year-over-year revenue (by market)
• Unit-per-property-manager ratio (against target)

Who You Work With

• VP, Market Success (your line)
• Market leadership teams: the people running the markets day-to-day
• Finance: market-level reporting, labor budget, ratios
• Training and Enablement: curriculum and field training
• Logistics and maintenance coordination, warehouses, supply, laundry
• Guest Happiness and guest experience across the markets

What You Bring

Required Skills & Experience

• Multi-market operations experience, ten or more locations
• P&L fluency at market or portfolio level
• A record of building standards and getting them adopted by people who do not report to you
• Hospitality or property operations depth; short-term rental preferred
• Fluency in operating systems as daily instruments, not reports you receive

Preferred Skills & Experience

• Florida or Alabama Gulf Coast market knowledge
• Seasonal resort operations experience, where the calendar sets the stakes
• Experience in a company building its operating model rather than maintaining one

What This Role Is Not

• Not a management layer: Markets are run by the people who run them. This seat makes that easier.
• Not a scorekeeper: Audits and scorecards exist to direct support, not to grade people.
• Not remote: This is an in-market job with regular travel across the Gulf Coast.

Why Join Avari?

• Inclusive and collaborative culture
• One-team approach across Field and Support Teams
• Opportunity to grow, learn, and make an impact
• Cross-functional exposure across Operations, Property Management, Guest Services, Maintenance, Housekeeping, Sales, and Support
• Opportunity to contribute ideas and help shape processes as Avari continues to grow

Benefits Eligibility: Full-time employees regularly scheduled to work at least 30 hours per week are eligible for Avari benefit programs unless otherwise stated.

Connect & Learn About Avari

Discover our properties, destinations, and the hospitality experience we're building.

Website: Stayavari.com

Press Release:Avari Launches to Redefine What Vacation Rental Management Can Deliver