Director - Market Operations

Edward Jones; Tempe (AZ); On-site; USD 140,000 - 230,000; Full time

Job summary

Edward Jones is seeking a Director to lead and develop a team within the Market Operations function in Tempe, AZ. You will partner with Market Leaders and Home Office teams to align priorities and drive execution that delivers measurable business impact.

The role requires a strong background in financial services, strategic thinking, and a track record of influencing senior stakeholders across functions. This office-based position supports collaboration with the broader Edward Jones network in

Qualifications

• Bachelor's degree required; MBA preferred for seniority.
• Experience leading teams of professionals and managing stakeholder relationships.
• Strong understanding of financial services industry and related practices.
• Ability to collaborate across functions to achieve objectives.
• Experience leveraging technology to improve efficiency and outcomes.

Responsibilities

• Lead, develop, and inspire a team of Market Operating Managers.
• Partner with Market Leaders and cross-functional stakeholders to align priorities.
• Drive strategic alignment and execution across the organization.
• Champion process improvements to enhance operating effectiveness.
• Represent Market Operations with senior leaders and drive accountability.

Skills

Leadership

Stakeholder management

Strategic alignment

Cross-functional collaboration

Financial services knowledge

Digital tools

Education

Bachelor's degree

MBA preferred

Tools

Technology tools

Job description

This job posting is anticipated to remain open for 30 days, from 18-Sep-2026. The posting may close early due to the volume of applicants.

Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500 company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.

View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm_source=DIRECT) .

Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.

Team Overview:

The Market Operations (MO) team partners with the firm's Market Leaders to drive strategic alignment, empower execution, and ensure the successful realization of Market Business Plans. Through cross-functional collaboration and strategic insights, MO enables market teams to unlock growth, deliver value, and achieve operational excellence. The MO team serves Market Leaders by acting as the bridge within Market & Practice Solutions and other stakeholders in the Home Office that support market and practice optimization.

The Director leads and develops a team of Market Operating Managers, empowering them to serve as trusted advisors to field leaders and key connectors across the organization. The Director is also responsible for defining, evolving, and optimizing the MO function to ensure effective stakeholder partnerships, consistent execution, clear accountability, and maximum value creation for the field and the firm.

What You'll Do:

• Lead, develop, and inspire a team of highly skilled and tenured professionals, creating an environment that leverages their expertise while advancing team performance, engagement, and business impact
• Partner with Market Leaders, Home Office leaders, and cross-functional stakeholders to align priorities, remove barriers, and accelerate achievement of market and enterprise objectives
• Drive strategic and executional alignment across organizations by influencing decisions, building consensus, and navigating complex business challenges that require collaboration across multiple functions
• Champion continuous improvement by identifying opportunities to simplify processes, improve operating effectiveness, enhance stakeholder experiences, and drive scalable solutions across the organization
• Represent Market Operations with senior leaders across the firm, communicating business insights, recommendations, risks, and progress while leading organizational change and driving accountability for results

What Experience You Need:

• Bachelor's degree required
• A minimum of 7 years of work experience, 3 of which must be in a leadership role
• Strong knowledge of the financial services industry and related business practices and processes
• Broad knowledge of, and proven ability to collaborate across, key functional areas to achieve business objectives, including field leadership, practice strategy and management, client and practice support and solutions, service delivery, operations, technology, risk management, and compliance
• Working knowledge of technology, systems, and digital tools relevant to financial services industry with the ability to leverage technology to improve efficiency, effectiveness, and stakeholder outcomes
• Experience leveraging business, analytical, and systems-thinking skills to solve complex challenges, navigate ambiguity, and improve organizational effectiveness
• Experience influencing and aligning senior stakeholders, communicating with executive audiences, and driving results without direct authority
• Experience evaluating the impact of evolving industry standards on branch support and business operations

What Will Set You Apart :

• MBA or other relevant master's degree; Series 7 license preferred
• Financial services industry experience supporting field-facing organizations, market leaders, or business planning initiatives
• Experience building or scaling enterprise capabilities, governance frameworks, and operating standards to improve stakeholder experience, operational efficiency, and business outcomes

Candidates that live within a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office four days per week."

At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?_sft_category=awards-accolades)

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?_sft_category=awards-accolades-en-ca)

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) .