Director, Market Operations

Honest Health; Kalamazoo (MI); Remote; USD 145,000 - 171,000; Full time

Job summary

An established industry player is seeking a Director of Market Operations to lead innovative healthcare solutions. This managerial role involves optimizing operations, fostering partner relationships, and driving performance in a dynamic environment. Collaborating with cross-functional teams, you will ensure that operational challenges are met with strategic initiatives while promoting a culture of accountability. If you are passionate about transforming primary care and have a strong background in healthcare operations, this opportunity offers a chance to make a meaningful impact in the community.

Qualifications

• 7+ years in healthcare operations, especially in value-based care.
• Strong leadership and management skills required.
• Experience managing healthcare partnerships is essential.

Responsibilities

• Lead and optimize program operations across assigned partners.
• Foster strong relationships with partners and resolve operational issues.
• Collaborate with senior leadership on strategic projects.

Skills

Healthcare Operations

Leadership

Communication

Relationship Management

Data Analysis

Change Management

Education

Bachelor’s degree in healthcare management

MBA or MHA

Tools

Outlook

Word

Excel

PowerPoint

EHR Systems

CRM Systems

Tableau

Power BI

Job description

You’re a collaborative professional, driven by the potential to make a meaningful impact in healthcare. The challenges of healthcare don’t deter you—instead, you see them as opportunities to find innovative solutions that benefit the partners, people, and communities we serve. Honest Health’s commitment to purpose, innovation, communities, and kindness resonates with you, inspiring you to bring commitment, creativity, and compassion into your work. You’re ready to join a team focused on reimagining primary care for a healthier future that benefits all.

Does this sound like you? If so, we should talk.

Who We Are

At Honest Health, we believe in purpose and partnership to lead the transformation in primary care. Our team of healthcare experts and clinicians collaborates with a range of stakeholders—from health systems, physician organizations, and payers to providers, practices, and patients — to deliver innovative solutions that elevate care, control costs, and support long-term health. Guided by our core values, we’re creating a value-driven model that creates lasting benefits for everyone, now and into the future.

For us, that's just an Honest day’s work.

Role Overview

As a Director, Market Operations, you will lead and optimize Honest Health program operations across your assigned partner(s), ensuring performance metrics are met, partner and patient outcome goals are achieved, and processes are standardized for scalability. This role involves close collaboration with market medical leadership to align clinical and operational objectives, with a strong emphasis on managing partner relationships within the assigned portfolio. The Director will work to resolve operational challenges, drive strategic initiatives, and support growth and performance. A key focus will be on ensuring that market activities align with Honest’s broader goals and your partnerships’ successful growth. You will foster a culture of accountability and continuous improvement across the organization and your team.

This is a managerial role overseeing practice engagement and working closely with your team and cross-functional partners to develop performance recommendations aligned with Honest and partner objectives.

The role is primarily remote; however, frequent travel to the Kalamazoo area and Mid-Michigan is required for meetings and practice visits.

Primary Functions:

• Support daily operations within assigned markets, partnering with operational and clinical leaders to meet activity metrics aligned with organizational goals.
• Act as the primary contact with Honest partners, fostering strong relationships and resolving operational issues.
• Implement best practices to ensure consistency and scalability, and develop strategies for growth.
• Drive partner performance to meet organizational goals through regular engagement with leadership and providers.
• Review key performance indicators with teams and partners, identifying improvement areas and fostering accountability.
• Use data and insights to address operational challenges and enhance performance.
• Collaborate with senior leadership and partners on strategic projects to advance organizational goals.
• Partner with clinical leadership and cross-functional teams to improve patient outcomes.
• Manage key meetings with partners, including leading discussions, summarizing next steps, and presenting results.
• Support network initiatives to ensure access for attributed patients.
• Work with Finance to produce financial analyses relevant to the market.
• Develop project plans with clear goals and timelines to ensure timely delivery.
• Build and update playbooks and toolkits based on learnings.
• Promote Honest Health in the local market to enhance community understanding of our model.
• Perform other responsibilities as assigned.

Qualifications:

• Bachelor’s degree in healthcare management, business, or related field; MBA or MHA preferred.
• Located in or near Kalamazoo or Mid-Michigan, or willing to travel frequently.
• 7+ years in healthcare operations, especially in value-based care or provider enablement.
• Strong leadership and team management skills.
• Excellent communication and relationship management abilities, with experience managing healthcare partnerships.
• Proven success in scaling multi-site or multi-market operations.
• Ability to adapt quickly in a dynamic, fast-paced environment.
• Deep understanding of care delivery processes, including facility and service-based operations.
• Knowledge of health plan administration, medical management, and regulatory environments for government programs.
• Proficient in Outlook, Word, Excel, PowerPoint; experience with EHR, CRM, and billing systems preferred.
• Experience with data analysis tools like Tableau, Power BI, Excel.
• Adept at change management and clinical operational improvements.

The salary range is $145,200 - $170,600, based on experience and other factors. Compensation includes base salary, incentives, and benefits.