Director, Market Intelligence & Competitive Strategy

Fidelity; United States; On-site; USD 170,000 - 210,000; Full time

Job summary

Fidelity is seeking a Director of Market Intelligence & Competitive Strategy to lead intelligence for Stock Plan Services, Executive Financial Services, and NQDC. You will shape strategy by translating research into actions, influencing senior leaders across Product, Sales, and Strategy, and guiding investment decisions.

The role emphasizes independent thinking, external perspective, and scalable intelligence programs leveraging AI and automation to drive business outcomes.

Qualifications

• 8+ years in corporate strategy, consulting, product strategy, competitive/market intelligence, or related financial services.
• Bachelor's degree required; MBA or other advanced degree preferred.
• Demonstrated ability to analyze complex markets and translate findings into actionable recommendations.
• Strong analytical, critical-thinking, and problem-solving skills; synthesize qualitative and quantitative data.

Responsibilities

• Lead market and competitive intelligence for Stock Plan Services, Executive Financial Services, and NQDC.
• Assess broader developments across retirement, workplace wealth, financial wellness, and participant engagement.
• Develop independent perspectives and translate research into strategic recommendations.
• Create executive presentations, market assessments, and competitor profiles.
• Partner with Product to benchmark capabilities and inform roadmaps.
• Support strategic planning, sales opportunities, and client retention with tailored intelligence.
• Build scalable processes for collecting and distributing intelligence with AI/automation.

Skills

8+ years experience in corporate/defin

Strategic thinking

Executive presentation skills

Cross-functional collaboration

AI/automation familiarity

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

Fidelity will not provide immigration sponsorship for this position.

Job Description:

The Role

Within Fidelity's Workplace Investing (WI) Client Engagement Group (CEG), the Director, Market Intelligence & Competitive Strategy will lead market and competitive intelligence for Stock Plan Services, Executive Financial Services, and Nonqualified Deferred Compensation. The role will also assess broader developments across retirement, workplace wealth, financial wellness, and participant engagement that could affect these businesses.

The Director will provide an independent, outside-in perspective on competitors, market dynamics, client needs, emerging technologies, regulatory developments, and growth opportunities. This individual will distinguish meaningful signals from market noise, develop informed points of view, and translate research into recommendations that shape business strategy, product priorities, commercial execution, and investment decisions.

This senior individual-contributor role will lead through expertise and influence, serving as a strategic partner to leaders across Product, Sales, Relationship Management, Marketing, and Strategy.

Key Responsibilities

• Establish and lead a market and competitive intelligence agenda aligned with business priorities across Stock Plan Services, Executive Services, NQDC, and adjacent Workplace Investing markets.
• Analyze established providers, emerging competitors, fintech firms, and adjacent market entrants, including their strategies, offerings, technology, pricing, service models, partnerships, and go-to-market approaches.
• Identify and evaluate market shifts, evolving client needs, regulatory developments, emerging technologies, competitive risks, and growth opportunities.
• Develop independent perspectives on market direction and translate research into clear implications, recommendations, and potential actions.
• Create executive presentations, market assessments, competitor profiles, battlecards, dashboards, and recurring intelligence communications.
• Partner with Product teams to assess market needs, benchmark capabilities, identify competitive gaps, and inform roadmaps and investment priorities.
• Support strategic planning, sales opportunities, competitive takeaways, client retention, market positioning, and thought leadership with tailored intelligence.
• Build strong relationships across Product, Sales, Relationship Management, Marketing, Strategy, and senior leadership to ensure intelligence is timely, relevant, and actionable.
• Manage external research providers, analysts, consultants, industry experts, and data vendors.
• Build scalable processes and tools for collecting, synthesizing, and distributing intelligence, including the effective use of AI and automation.
• Evaluate the impact of intelligence programs and continually refine the research agenda based on business needs and outcomes.

The Expertise and Skills You Bring

• 8+ years of experience in corporate strategy, consulting, product strategy, competitive/market intelligence, or a related financial services discipline.
• Bachelor's degree required; MBA or other advanced degree preferred.
• Demonstrated ability to analyze complex markets, develop independent perspectives, and translate findings into actionable strategic recommendations.
• Strong analytical, critical-thinking, and problem-solving skills, including the ability to synthesize qualitative and quantitative information.
• Experience applying competitive and market research approaches such as benchmarking, market mapping, scenario planning, win/loss analysis, and opportunity assessment.
• Excellent written, verbal, and executive presentation skills, with the ability to communicate complex issues clearly and influence senior stakeholders.
• Proven ability to build cross-functional relationships, challenge assumptions constructively, and influence decisions without direct authority.
• Intellectual curiosity, sound judgment, learning agility, and comfort operating in an evolving and ambiguous environment.
• Familiarity with AI, automation, analytics, digital experiences, and other technologies shaping financial services.
• Experience in workplace investing, equity compensation, executive financial services, nonqualified plans, retirement, wealth management, or financial wellness is strongly preferred.

The Value You Deliver

• Provide an objective, evidence-based perspective that improves strategic, product, and investment decisions.
• Help Fidelity identify market opportunities and competitive risks
• Strengthen product differentiation, market positioning, sales effectiveness, and client retention.
• Connect external market developments with internal business priorities and recommended actions.
• Equip leaders and client-facing teams with timely intelligence that supports stronger decisions and client outcomes.
• Build a scalable intelligence capability that advances market awareness, strategic agility, and evidence-based decision-making across Workplace Investing.

Fidelity's Onsit