Director, Maintenance Operations: Budget & Field Leadership

Blue Castle Agency; Boston (MA); Vor Ort; USD 100.000 - 120.000; Vollzeit

Benefits dieser Stelle

Performance-based incentives

Employer-sponsored health insurance

15 paid PTO days

5 paid sick days

Paid company holidays

Zusammenfassung

Blue Castle Agency in the Boston area seeks a Manager of Maintenance Operations to lead the maintenance department end to end, reporting to the COO. This senior role oversees response times, vendor relationships, and department profitability, with 80% office and 20% field work.

You will manage a structured team, set quality standards, run operations in PropertyMeld, Buildium, and QuickBooks Online, and drive budget planning and cost control across market-rate, luxury, and HOA portfolios.

Qualifikationen

• 5–7+ years of progressive experience leading maintenance, facilities, construction services, or field operations.
• Direct people management experience over field teams — you’ve hired, coached, and held people accountable before.
• Comfortable owning a budget for a maintenance department, not just following one.
• Experience with PropertyMeld, Buildium, or similar software, or quick to pick up new systems.
• Vendor management experience — sourcing, negotiating, and holding contractors to their word.
• Strong communicator, comfortable reporting to a COO and coordinating across a multi-person team.
• Comfortable working across different property types — market rate, luxury, and HOA/condo communities all run a little differently.
• A problem-solver who can prioritize a backlog and keep response times tight.

Aufgaben

• Own overall service-level response times across the maintenance department
• Keep the work order backlog under control and visible to leadership
• Set and enforce field quality standards across the portfolio
• Manage vendor capacity and relationships so crews and contractors can cover demand
• Own department profitability — budgeting, cost control, and margin on maintenance work
• Directly manage and coach a structured team: a Field Operations Specialist, a Project Manager/Estimator, the Maintenance Coordination Team, and field technicians
• Run the department day to day inside PropertyMeld, Buildium, and QuickBooks Online
• Report regularly to the COO on service levels, backlog, and department performance
• Build and maintain the processes that keep a mixed market-rate, luxury, and HOA portfolio running smoothly

Kenntnisse

People leadership

Budgeting

Vendor management

Operational excellence

Systems thinking

Strong communication

Tools

PropertyMeld

Buildium

QuickBooks Online

Jobbeschreibung

Blue Castle Agency in the Boston area seeks a Manager of Maintenance Operations to lead the maintenance department end to end, reporting to the COO. This senior role oversees response times, vendor relationships, and department profitability, with 80% office and 20% field work.

You will manage a structured team, set quality standards, run operations in PropertyMeld, Buildium, and QuickBooks Online, and drive budget planning and cost control across market-rate, luxury, and HOA portfolios.