Director, M&A Integration

Quench USA, Inc.; King of Prussia (PA); On-site; USD 175,000 - 185,000; Full time

Benefits offered by this job

Benefits

Incentive awards

Commission

Job summary

Culligan Quench is seeking a Senior Director, M&A Integration to lead end-to-end integration efforts from due diligence through post-close execution. You will partner across Customer Care, Service, Finance, HR, IT, Sales, and Data to ensure seamless integration, strong customer retention, and efficient synergy realization.

The ideal candidate has significant post-merger integration experience and a track record of driving operational improvements, value creation, and cross-functional leadership

Qualifications

• 10+ years leading post-merger or acquisition integration programs.
• Experience managing acquisitions from diligence through post-close execution.
• Proven success leading cross-functional initiatives across Operations, Finance, HR, IT, Sales and Customer-facing teams.
• Experience driving synergy realization, operational improvements, and value creation from acquisitions.
• Strong project/program management skills and the ability to manage multiple concurrent integrations.
• Excellent communication, executive presentation, and stakeholder management skills.
• Strong analytical skills, including experience using data to drive decisions and recommendations.
• Experience with data integration, system implementations, and operational process improvement.
• Experience with Salesforce or Power BI is a plus.
• Experience in the POU industry and/or Corporate Development is a plus

Responsibilities

• Own and direct the end-to-end integration process from due diligence through post-close execution.
• Lead cross-functional integration activities across Customer Care, Service, Finance, HR, IT, Sales, and Data teams.
• Partner with sellers and internal stakeholders to identify risks, establish integration plans, and ensure successful execution.
• Drive customer onboarding, retention, and operational continuity throughout the integration process.
• Ensure acquired customer, contract, billing, operational, and data assets are successfully transitioned into Quench systems and processes.
• Manage multiple acquisitions simultaneously while maintaining execution excellence and stakeholder alignment.
• Lead executive-level integration reviews and governance meetings.
• Monitor integration performance, synergy realization, and operational metrics.
• Identify lessons learned and continuously improve integration playbooks and standard operating procedures.
• Drive improvements to onboarding workflows, reporting quality, and operational consistency across acquisitions.
• Lead and develop the integration team while fostering strong cross-functional collaboration.

Skills

Post-merger integration

Acquisition integration

Cross-functional leadership

Project management

Data analysis

Stakeholder management

Salesforce

Power BI

Operational improvement

Tools

Salesforce

Power BI

Job description

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.

Position Overview

The Senior Director, M&A Integration is responsible for leading the end-to-end integration of acquired companies from due diligence through post-close execution and value realization. This leader serves as the operational quarterback for acquisitions, partnering across Customer Care, Service, Finance, HR, IT, Sales, and Data teams to ensure seamless integration, strong customer retention, and successful synergy realization.

This role owns integration strategy, Day 1 readiness, post-close execution, and continuous improvement of Culligan Quench's integration playbook. The successful candidate will drive alignment across the organization, identify opportunities to optimize acquisition outcomes, and ensure acquired businesses are integrated efficiently while minimizing disruption to customers and operations.

The ideal candidate has significant post-merger integration experience, a track record of leading complex cross-functional integration programs, and experience driving operational improvements and value creation from acquisitions. This role requires strategic thinking, strong operational discipline, cross-functional leadership, data fluency, and the ability to manage multiple acquisitions simultaneously in a fast-paced environment.

Strategic Leadership

Refine and enhance the company's M&A integration playbook to improve acquisition outcomes, customer experience, and synergy realization.

Develop integration strategies and Day 1 readiness plans for acquired companies.

Identify opportunities to improve integration efficiency, scalability, and value creation.

Assess and leverage new technologies, including AI, to improve integration processes and outcomes.

Operational Execution & Leadership

Own and direct the end-to-end integration process from due diligence through post-close execution.

Lead cross-functional integration activities across Customer Care, Service, Finance, HR, IT, Sales, and Data teams.

Partner with sellers and internal stakeholders to identify risks, establish integration plans, and ensure successful execution.

Drive customer onboarding, retention, and operational continuity throughout the integration process.

Ensure acquired customer, contract, billing, operational, and data assets are successfully transitioned into Quench systems and processes.

Manage multiple acquisitions simultaneously while maintaining execution excellence and stakeholder alignment.

Program Leadership & Continuous Improvement

Lead executive-level integration reviews and governance meetings.

Monitor integration performance, synergy realization, and operational metrics.

Identify lessons learned and continuously improve integration playbooks and standard operating procedures.

Drive improvements to onboarding workflows, reporting quality, and operational consistency across acquisitions.

Lead and develop the integration team while fostering strong cross-functional collaboration.

Requirements

• 10+ years of experience leading post-merger integration, acquisition integration, integration management office (IMO), or similar programs.
• Demonstrated experience managing acquisitions from diligence through post-close execution.
• Proven success leading complex ross-functional initiatives across Operations, Finance, HR, IT, Sales, and Customer-facing teams.
• Experience driving synergy realization, operational improvements, and value creation from acquisitions.
• Strong project/program management skills and the ability to manage multiple concurrent integrations.
• Excellent communication, executive presentation, and stakeholder management skills.
• Strong analytical skills, including experience using data to drive decisions and recommendations.
• Experience with data integration, system implementations, and operational process improvement.
• Experience with Salesforce, Power BI, or similar tools is a plus.
• Experience in the POU industry and/or Corporate Development is a plus

$175,000 - $185,000 a year

$175,000 - $185,000 base salary plus bonus opportunity.

Quench offers salary, commission, benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Applicants

• We never request banking details or other personally identifiable information during interviews.
• Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
• Official emails are from our domain. Our approved emails will come from @quenchwater.com.

Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [e-mail].