Director, Loyalty Solutions

Bond Brand Loyalty; United States; Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare benefits

Retirement plan

Learning & mentorship

Recognition programs

Job summary

Bond Brand Loyalty is seeking a Director, Loyalty Solutions to lead complex loyalty and customer engagement strategy engagements for major clients. You will advise C-suite leaders, shape growth opportunities, and drive the delivery of high-impact loyalty programs across industries.

This role requires deep loyalty expertise, strategic insight, and the ability to balance execution excellence with client outcomes. A hybrid work model and global client engagements are key features of the role.

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 8+ years of loyalty program experience with leadership responsibility.
• Demonstrated success creating loyalty strategies and financial solutions across multiple industries.

Responsibilities

• Lead end-to-end delivery of loyalty and customer engagement strategy engagements across B2C and B2B contexts.
• Design and oversee loyalty program strategies, value propositions, mechanics, and CFO-ready financial models.
• Provide strategic advisory to clients and guide growth opportunities and solution architecture.

Skills

Loyalty strategy

Program design

Financial modeling

C-suite influence

Team leadership

Education

Bachelor's degree

Master's degree preferred

Job description

Job Description

At Bond we design, build, and manage creative and innovative solutions for our clients, all with the goal of helping them build ever-stronger customer loyalty to their brands. That can take us in some amazing directions, and as a Director, Loyalty Solutions, you’ll have your hands on the wheel as we drive the future of loyalty and customer-centric experiences.

As we continue to scale, we are seeking a dynamic and experienced individual to join our team and play a pivotal role in shaping the future of customer engagement solutions.

Internal title: Director, Strategic Advisory

The Director, Loyalty Solutions will lead complex loyalty and customer engagement strategy engagements, serve as a senior advisory to clients, and act as a growth catalyst – leaning on your expertise to identify expanded areas for solutioning support. This role is designed for a proven loyalty expert with deep strategy and financial expertise who can balance execution excellence across multiple clients

Job Requirements

Requirements:

• Proven expertise in loyalty strategy, program design, program optimization, loyalty financial modeling, including P&L development and business casing
• Deep experience leading complex, multi-workstream engagements with senior stakeholders
• Demonstrated ability to identify, shape, and convert growth opportunities
• High credibility with clients, confident leading C-suite discussions and influencing executive decision making
• Strong communicator with the ability to synthesize complexity into clear, compelling narratives

Education and Experience:

• Bachelor's degree required; Master's degree preferred.
• 8+years of loyalty program experience, with significant leadership responsibility in customer engagement, customer growth, or related strategy domains
• Demonstrated success creating loyalty strategies and financial solutions across multiple industries

Job Responsibilities

Strategic Delivery Leadership

• Lead end-to-end delivery of complex loyalty and customer engagement strategy engagements across B2C and B2C contexts, and across many sectors
• Design and oversee loyalty program strategies, value propositions, mechanics, operational models, and CFO-ready financial models that balance customer impact with commercial viability
• Bring a strong point of view on evolving market dynamics and customer behaviour into solution design, ensuring strategies remain relevant, differentiated, and future ready
• Translate shifts in customer expectation, economic conditions, and competitive landscapes into creative loyalty solutioning that balances innovation with feasibility
• Apply deep understanding of loyalty data analytics and customer intelligence to inform strategy that drives measurable change
• Act as a bridge between data, strategy, and technology ensuring creative solutioning is matched with real-world deliverability.

Growth Enablement & Opportunity Identification

• Own intentional opportunity identification within delivery, identifying areas for expanded solutioning and follow on work
• Partner with Business Development to lead proposal development, solution architecture, and pitch delivery on loyalty-led growth opportunities

Client Leadership & Advisory

• Build and maintain trusted senior client relationships, acting as a strategic advisor on loyalty drivers, transformation, and customer growth
• Lead senior stakeholder and C-suite conversations, translating complex strategy, financial, and operational considerations into clear, actionable recommendations
• Guide clients through ambiguity, aligning loyalty strategy to broader business, brand, and customer objectives

Subject Matter Expertise & Thought Leadership:

• Represent as a recognized loyalty strategy SME across sectors, brining informed perspectives on loyalty evolution, financial trade-offs, and emerging trends
• Stay ahead of market dynamics, customer behaviour shifts, and loyalty innovation to continuously elevate client recommendations
• Contribute to POVs, and market-facing content in partnership with Marketing and Practice Leadership

Team Development:

• Provide leadership, mentorship, and coaching to project teams, fostering strong delivery standards, a supportive environment, and professional growth
• Foster a collaborative, high performing culture aligned to both delivery excellence and growth ambition.

Job Benefits

At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected: Flexibility : A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people. Moments that matter : Social events like Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun. Health & Wellness support : Competitive healthcare and wellness benefits that care forboth body and mind includingMedical, Dental, Vision, confidential support throughanEmployee Assistance Program available to you and your family 24/7—allavailable from your first day. Future-focused : Retirement planning assistance with company matching. Career development : Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward. Celebrating your impact : Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.