Director, Loyalty Marketing - (Remote - US)

Jobgether; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

A leading company is seeking a Director of Loyalty Marketing to enhance customer retention and engagement through structured loyalty programs. This fully remote position requires strong analytical skills and experience in managing teams, with responsibilities including program development, KPIs monitoring, and budget management.

Benefits

Comprehensive medical, dental, and vision package

401(k) with 50% match

Quarterly bonus program

Flexible paid time off (PTO)

Monthly wellness and internet stipends

Annual learning and development stipend

Free meditation app membership

Pet insurance

Qualifications

• 8+ years in customer marketing or loyalty programs.
• 4+ years managing teams and scaling loyalty programs.
• Experience with eCommerce and subscription-based businesses.

Responsibilities

• Lead development of loyalty programs to enhance customer retention.
• Monitor KPIs related to customer engagement and program success.
• Manage loyalty budget and partnerships with vendors.

Skills

Analytical Skills

Collaboration

Customer Engagement

Tools

Loyalty Tools

Analytics Platforms

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Director, Loyalty Marketing in United States.

As the Director of Loyalty Marketing, you will lead the strategy and execution of initiatives to enhance customer retention, engagement, and long-term success. You’ll be responsible for evolving the current loyalty programs into a more structured, scalable experience. Your role will focus on driving customer engagement through habit formation, targeted incentives, and effective communication. Additionally, you’ll collaborate with cross-functional teams and manage a high-performing team to optimize loyalty workflows and ensure the success of the program.

Accountabilities:

• Lead the development and execution of a structured, scalable loyalty program to drive customer retention and engagement.
• Create strategies to help customers form lasting habits and achieve success with the brand's products through incentives, rewards, and regular communication.
• Monitor and report on key performance indicators (KPIs) related to customer retention, engagement, and program success.
• Work closely with tech teams to implement and optimize workflows across various platforms to enhance the customer experience.
• Manage the loyalty budget, partnerships with vendors, and oversee program investments.
• Build and lead a high-performing team, scaling loyalty initiatives while providing mentorship and leadership.

• 8+ years of experience in customer marketing, loyalty, or retention programs, with a strong focus on eCommerce and subscription-based businesses.
• 4+ years of experience managing teams and successfully scaling loyalty programs across multiple customer touchpoints.
• Strong analytical skills and experience using analytics platforms to inform and drive decisions.
• Proven ability to collaborate across teams (marketing, tech, product, data) to bring loyalty initiatives to life.
• Expertise in loyalty tools, automation, CDPs, and audience orchestration platforms.
• International experience or knowledge of launching loyalty programs in new markets is a plus.
• Ability to balance strategic thinking with hands-on execution, while leading a team and driving high-level initiatives.

• Fully remote work environment.
• Comprehensive medical, dental, and vision package, including FSA program.
• 401(k) with 50% match.
• Quarterly bonus program.
• Flexible paid time off (PTO).
• Two company-wide wellness breaks every day.
• Free lunch on Tuesdays and Thursdays via Seamless/Grubhub.
• Monthly wellness, internet, and cell phone stipends.
• Annual learning and development stipend.
• Wellness program, including virtual wellness sessions and No-Meeting Wednesdays.
• Free meditation app membership (Headspace).
• Free Nutrafol subscription.
• Pet insurance and additional benefit programs.

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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