Director, Loan Management & Relief Services Systems

Army Emergency Relief; Arlington (VA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Army Emergency Relief is seeking a Director of Loan Management & Relief Services Systems in Arlington, VA. This role involves overseeing loan repayment operations and managing the case management system to support Soldiers and their families financially. The ideal candidate will have deep knowledge of Army programs and strong skills in project leadership and communication.

Benefits

403(b) Defined Contribution Pension Plan

Employer-paid medical, dental, life, and long-term disability insurance

Paid vacation, sick leave, holidays, and parking

Annual stipends for eye care and behavioral health care

Qualifications

• Deep knowledge of Army programs, military pay, and HR systems required.
• Experience in nonprofit systems or case management software is a plus.
• Strong analytical and project leadership skills desired.

Responsibilities

• Oversee daily loan repayment operations and compliance.
• Guide the design and implementation of system updates.
• Provide training to internal staff on AER policies and systems.

Skills

Communication

Project Leadership

Data Analysis

Education

Bachelor’s degree in Finance, Business, or related field

Tools

Microsoft Office

Job description

Director, Loan Management & Relief Services Systems

Director, Loan Management & Relief Services Systems

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Location: Arlington, VA (Hybrid – 4 days in office, 1 day remote)

Start Date: July 30, 2025

Apply by sending your resume to: [e-mail]

Army Emergency Relief (AER), the official nonprofit of the U.S. Army, has supported Soldiers and their families since 1942 with interest-free loans, grants, and scholarships. Our mission: to relieve financial distress and promote resilience within the Army community. We are committed to empowering the Army community through responsive, compassionate financial support.

About the Role

AER is seeking an experienced and mission-driven Director, Loan Management & Relief Services Systems, to oversee our accounts receivable operations and lead initiatives related to our case management system. Reporting directly to the Chief Operating Officer, this role ensures the integrity of our loan repayment processes and supports strategic technology improvements to better serve Soldiers, retired Soldiers, and their families.

*This key director position begins with a structured training program within the Financial Assistance Directorate before assuming full responsibilities.

Loan Management & Compliance

• Oversee daily loan repayment operations, including processing, adjustments, bankruptcies, and collections.
• Manage allotment processes with the Defense Finance and Accounting Service (DFAS).
• Develop, implement, and update policies, procedures, and internal controls to ensure operational compliance with AER’s mission, legal standards, and business rules.
• Lead the AER Section Audit Program across 70 field sections.
• Analyze and report loan data to inform decision-making and improve outcomes.
• Lead, supervise, and develop four (4) loan management specialists.
• Serve as the lead project manager for AER’s case management system.
• Guide the design, development, testing, and implementation of system updates and enhancements.
• Ensure projects are completed on time, within scope and budget, and meet defined objectives.
• Drive cross-functional communication, coordination, and synchronization of priority activities across all six (6) AER functional directorates.

Training & Stakeholder Engagement

• Provide training to internal staff and external partners on AER policies, processes, and systems.
• Represent AER in briefings and engagements with stakeholders across the Army community.
• Routine travel to US Army Installations / AER Sections required annually (1-4 trips / year – needs based).

What We’re Looking For

• Deep knowledge of Army programs, military pay, and HR systems
• Bachelor’s degree in Finance, Business, or related field (preferred)
• Strong skills in analysis, communication, and project leadership
• Proficiency with Microsoft Office (Teams, Excel, PowerPoint, Word)
• Experience with nonprofit systems or case management software a plus

You’ll be part of a trusted nonprofit that makes a real difference in the lives of Soldiers and their families. We’re driven by service, integrity, and innovation — and we invest in the people who share those values.

·403(b) Defined Contribution Pension Plan.

·Employer-paid medical, dental, life, and long-term disability insurance.

·Paid vacation, sick leave, holidays, and parking.

·Annual stipends for eye care and behavioral health care.

A future where Soldiers and their Families thrive with financial security, resilience, and peace of mind — supported by a nonprofit they trust.

Want to serve those who serve? Apply today: [e-mail]

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Non-profit Organizations

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