Director, Loan Management

New York Life; New York (NY); Hybrid; USD 150,000 - 165,000; Full time

Benefits offered by this job

Hybrid work (4 days/week)

Bonus eligible

Job summary

New York Life Investment Management seeks a Director–Team Lead to supervise a small team of asset managers responsible for day-to-day administration of a large commercial mortgage loan portfolio. The role emphasizes leadership, underwriting, and portfolio optimization across the CRE space.

The position requires a CRE lending background, strategic thinking, and a track record of developing teams and improving reporting processes.

Qualifications

• Bachelor's degree in real estate, finance, economics, accounting, or related business discipline.
• 8+ years of commercial real estate lending, servicing, or asset management experience.
• Proven ability to motivate and coordinate high-performing teams.
• Experience underwriting and negotiating commercial mortgage loan documents.
• Strong communication skills with stakeholders at all levels.
• Hands-on experience with loan asset management systems (PLM, Built).

Responsibilities

• Lead and mentor a team of analysts handling borrower requests and loan administration.
• Collaborate with origination, legal, and leadership on portfolio initiatives.
• Oversee underwriting, financial analysis, and risk assessment.
• Ensure accurate data, reporting, and adherence to credit requirements.
• Develop best practices to improve efficiency and reporting quality.

Skills

Team leadership

Credit analysis

Underwriting

Stakeholder engagement

Financial analysis

Loan administration

Education

Bachelor's degree in real estate, finance, economics, accounting, or related business discipline

Tools

Precision Loan Management (PLM)

Built

Job description

Location Designation: Hybrid - 4 days per week

About New York Life Investment Management

With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the largest global asset managers serving institutional, retail and insurance clients. NYLIM brings together the firm’s global investment teams under one unified brand, combining specialized expertise with the strength and stability of New York Life.

Our platform is built on disciplined active management, deep investment capabilities and a long-term partnership approach designed to deliver enduring value across market cycles and help clients navigate the next era of investing.

More powerful, together, we combine the agility of specialized investment teams with the scale and longevity of a leading mutual institution.

Business Overview

New York Life Real Estate Investors (NYL REI) is the real estate investment platform within New York Life Investment Management. With over $73.2 billion in assets under management as of December 31, 2025, NYL REI invests across real estate equity, debt and securities strategies, serving institutional investors and the New York Life General Account.

Leveraging more than a century of real estate investment experience, New York Life Real Estate Investors (“REI”) believes that investment principles which incorporate sustainability best practices promote favorable relative returns for our clients over the long term.

What You'll Do

The Director–Team Lead will oversee a small team of Asset Managers responsible for the day-to-day administration of a diverse commercial mortgage loan portfolio for one of the largest commercial mortgage portfolios in the life insurance industry. This role requires deep expertise in commercial real estate credit, strong leadership in managing and developing asset management professionals, and a proven ability to design and execute process improvement initiatives that drive efficiency and accuracy across operations. The ideal candidate will also bring a commercial mindset, proactively identifying new business opportunities and strategies to enhance portfolio performance and drive revenue growth.

Key responsibilities include:

• Lead, mentor, and develop a team of analysts responsible for the review and execution of borrower requests, including lease approvals, reserve disbursements, ownership transfers, insurance claims, easement requests, guaranty releases, and collateral substitutions, while building technical expertise in underwriting, loan administration, and credit analysis and supporting professional development.
• Collaborate with origination, legal, and senior leadership to manage loan administration, portfolio initiatives, and execute workout and resolution strategies, including bankruptcies, foreclosures, and note sales.
• Oversee underwriting activities, including financial analysis, risk assessment, and credit evaluation, to support asset management decisions.
• Ensure clear communication of transaction details and adherence to workflows, credit requirements, and quality control standards.
• Build and maintain strong borrower relationships to support proactive issue resolution and identify potential business opportunities.
• Design and implement best practices and continuous improvement initiatives to enhance operational efficiency, accuracy and consistency of reporting.
• Lead initiatives focused on process automation, workflow optimization, and data integrity.
• Oversee the accurate and timely maintenance of loan data across internal systems to support decision-making and reporting.
• Contribute to firmwide strategic initiatives by identifying and implementing best practices across the asset management function.
• Recommend innovative approaches to optimize asset performance, drive new business opportunities, and enhance revenue generation.

What You'll Bring

• Bachelor's degree required, preferably in real estate, finance, economics, accounting, or a related business discipline with an investment focus.
• Minimum of 8 years’ experience in the commercial real estate industry within a lending, servicing, or asset management platform.
• Proven experience motivating, developing and coordinating high-performing teams.
• Experience underwriting, analyzing and negotiating commercial mortgage loan documentation and complex legal structures to achieve risk-adjusted outcomes, maximize recoveries, and minimize losses.
• Strong written and verbal communication skills with the ability to effectively engage stakeholders at all levels.
• Hands‑on experience with loan asset management systems, including Precision Loan Management (PLM), Built and other end-to-end platforms for commercial real estate investment and financial management.
• Deep expertise interpreting complex loan documents and managing construction loan budgets.
• Strong analytical skills and attention to detail, with the ability to work effectively across teams and with senior management.
• Superior organizational and project management skills, with the ability to manage multiple priorities in a fast‑paced environment.

Pay Transparency

Salary Range: $150,000-$165,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Company Overview

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune’s World’s Most Admired Companies

New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.