Director, Learning & Workforce Capability

Gerber Payroll Services, Inc.; Chicago (IL); Hybrid; USD 180,000 - 235,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

Paid holidays

Medical, prescription, dental & vision

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass seeks a Director of Learning & Workforce Capability to drive enterprise learning strategy for frontline teams. You will design role-based curricula, manage programs and platforms, and partner with operations to translate needs into scalable development solutions.

You will lead the learning technology, governance, and analytics, ensuring readiness and performance across a distributed workforce. This role requires travel and collaboration across multiple sites.

Qualifications

• Bachelor's degree in Learning & Development, Organizational Development, Human Resources, Business, Education, or related field.
• 8+ years of progressive experience in learning, workforce capability, organizational development, or related field with leadership responsibility.
• Experience building or transforming learning capabilities in large/distributed org.
• Experience developing role-based learning strategies and curricula for frontline/workforces.
• Experience leading learning technology, digital learning, or enterprise learning platforms; managing external partners.

Responsibilities

• Lead enterprise learning and workforce capability strategy with a scalable, role-based approach for frontline and field employees.
• Design and develop role-based curricula and learning pathways across digital, video, leader-led, and on-the-job formats.
• Oversee learning programs, platforms, governance, analytics, and partnerships.
• Partner with Operations, Safety, Commercial and other leaders to translate needs into learning solutions.
• Measure learning effectiveness and link investments to workforce readiness and business outcomes.
• Build and mentor a high-performing Learning & Workforce Capability team.

Skills

Adult learning

Instructional design

Curriculum development

Workforce capability

Leadership

Analytics

Communication

Education

Bachelor's degree in Learning & Development or related

8+ years in learning/workforce capability

Leadership experience

Tools

Learning platforms

Digital learning tech

Job description

Company

Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Summary

The Director, Learning & Workforce Capability reports to the Vice President, Talent & Workforce Capability and leads Boyd's enterprise approach to building role capability and workforce readiness, with a significant focus on frontline and field-based employees. This leader is responsible for developing and executing a scalable, role-based learning and workforce capability strategy that enables employees to onboard effectively, build the knowledge and skills required for their roles, demonstrate readiness, and continue developing throughout their careers. The Director leads learning design, curriculum development, learning programs, learning technology and learning operations, partnering closely with Operations, Operations Excellence, Talent Management, Technician Development, Safety, Commercial and other business and functional leaders to translate business requirements, functional expertise and operational expertise into practical, scalable learning experiences that improve employee readiness, consistency and business performance.

Key Job Responsibilities

• Workforce Capability Strategy & Learning Architecture: Lead Boyd's enterprise learning and workforce capability strategy, establishing and continuously evolving a scalable, role-based approach that enables frontline and field employees to onboard effectively, build required knowledge and skills, demonstrate role readiness, and continue developing throughout their careers.
• Learning Design & Curriculum Development: Lead the design and development of role-based learning pathways and curricula that translate business requirements, operational standards and subject-matter expertise into effective digital, video, leader-led, hands-on and on-the-job learning experiences. Establish instructional design and curriculum standards that enable consistent, high-quality learning across the organization.
• Learning Programs, Technology & Operations: Lead learning programs, technology and operations, including workforce onboarding, learning platforms and technology, learning governance, assignments and tracking, compliance, reporting and analytics. Continuously evaluate new technologies and delivery approaches that improve accessibility, scalability, employee experience and learning effectiveness.
• Business Partnership & Capability Deployment: Partner with Operations, Operations Excellence, Talent Management, Technician Development, Safety, Commercial and other business and functional leaders to identify and prioritize workforce capability needs and translate them into learning and development solutions that improve employee readiness, consistency and business performance.
• Learning Effectiveness & Continuous Improvement: Establish approaches for measuring learning effectiveness and workforce readiness, connecting learning investments to employee capability and relevant business outcomes including productivity, quality, customer experience, safety and employee performance. Use insights and feedback to continuously improve learning programs and experiences.
• Team Leadership & Capability Building: Build and lead a high-performing Learning & Workforce Capability function, developing internal learning capabilities, establishing effective processes and governance, managing external learning and technology partners, and ensuring the organization has the resources and expertise required to deliver learning at scale.

Minimum Education and/or Experience Required for the Job

• Bachelor's degree in Learning & Development, Organizational Development, Human Resources, Business, Education, or a related field, or an equivalent combination of education and relevant professional experience.
• 8+ years of progressive experience in learning, workforce capability, organizational development, operational training, or a related field, including significant leadership responsibility.
• Demonstrated experience building or transforming learning capabilities within a large, distributed or multi-site organization.
• Experience developing role-based learning strategies and curricula for frontline or operational workforces.
• Experience leading learning technology, digital learning and/or enterprise learning platforms and managing external learning or technology partners.
• Demonstrated leadership experience building teams and leading complex, cross-functional initiatives from concept through implementation and adoption.

Required Knowledge, Skills, & Ability

Strong understanding of adult learning, instructional design, curriculum development and workforce capability practices.

Ability to translate business strategies, operational standards and role requirements into practical, scalable learning solutions.

Demonstrated ability to build learning strategies and operating models rather than solely manage established programs.

Strong business and operational acumen with the ability to connect workforce capability to performance outcomes.

Strong understanding of digital learning, learning platforms, mobile and on-demand learning, and emerging learning technologies.

Strong analytical skills with experience establishing meaningful learning, readiness and business-impact measures.

Strong communication, facilitation and executive influence skills, with the ability to partner effectively across HR, Operations, Commercial and other functional teams.

Preferred Education and/or Experience

• Master's degree in Organizational Development, Learning & Development, Business, Human Resources, or a related discipline.
• Experience in a large-scale service, retail, automotive, manufacturing, or other distributed operating environment.
• Experience supporting workforce capability in an organization undergoing significant growth, transformation or acquisition.
• Experience connecting learning and workforce capability initiatives to measurable operational and business outcomes.

Other Requirements

• Must have a valid passport and be able to travel between the US and Canada.
• Ability to travel up to 20% of the time for field observation, program implementation and learning execution.
• There will be some overnight travel required.
• Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.
• The physical demands of your job must be met to successfully perform the essential functions of the job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

SALARY $180,000 - $235,000 / Year Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives Candidates must be in the Chicagoland area with a hybrid schedule in our Rosemont, IL Headquarters At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.