Director, Learning & Development

Subway; Shelton (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

Subway is seeking a Director of Learning and Development to lead strategic training initiatives across the organization. This role involves collaborating with stakeholders to enhance franchisee onboarding and upskilling, ensuring alignment with business goals. The ideal candidate will have extensive experience in learning and development, particularly within the restaurant industry, and will be responsible for building a high-performing L&D team.

Benefits

Insurance Plans

Competitive Bonus

Tuition Reimbursement

Company Holidays

Volunteering Time

Qualifications

• 8+ years in learning and development, 3+ years in leadership.
• Proven track record in developing learning strategies.
• Experience in fast-paced, high-growth organizations.

Responsibilities

• Develop and implement a comprehensive learning and development strategy.
• Lead design and delivery of learning programs.
• Create metrics to assess effectiveness and ROI of initiatives.

Skills

Leadership

Project Management

Interpersonal Skills

Innovation in Learning & Training

Education

Bachelor's in Business or Related Field

Tools

Learning Management System (LMS)

E-learning Tools

Data Analytics

Job description

Posted Friday, May 23, 2025 at 4:00 AM | Expires Tuesday, July 1, 2025 at 3:59 AM

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe.

Ready for a fresh, new career? Look no further because one of the world’s most iconic brands can help you get there.

Why Join Us?

At Subway, “better” is baked into our DNA. We are a brand that believes in continued improvement … in our lives, our businesses, and our planet. From the handshake that started our very first sandwich shop to earning our position as the world’s leading restaurant brands, we’ve always embraced change and the path ahead. And today, we're making better living way easier.

Our purpose is about more than the food we serve in our restaurants. It’s centered on fueling healthy businesses and healthier lives. It is one of the most exciting times to join the Subway team and contribute to our transformational journey.

About the Role:

The Director of Learning and Development is responsible for setting the strategic vision and leading the execution of all learning, training, and development initiatives across the organization. They will design, build, and drive programs that enhance Franchisee onboarding & upskilling, Field Team onboarding training & upskilling, aligning with the company’s business goals and culture. The role involves close collaboration with Operations leadership, field teams, regional L&D & Operations partners, to identify learning needs, develop innovative solutions, and ensure impactful, effective delivery, measurable outcomes, and a return on investment for key programs.

If you feel that this is the role for you, and you are successful with your application, be ready to be Bold, Empowered, Accountable, and ready to have Fun in a fast-paced and agile working environment.

Responsibilities include but are not limited to:

1. Develop and implement a comprehensive learning and development strategy that supports business objectives and cultivates a high-performance culture.
2. Lead the design, delivery, and continuous improvement of learning programs, including onboarding, technical training, and compliance training.
3. Partner with key stakeholders to assess training needs for Franchisees, Restaurant teams, and Field Teams and recommend, build, design, and implement continuous learning solutions tailored to those needs.
4. Develop role-specific learning paths and coaching resources for franchisees, Field, and front-line teams. Responsible for all Franchisee and Operations Manager onboarding, training & development, and operational toolkits and resources.
5. Build and manage a high-performing L&D team and oversee external vendor relationships, consultants, and learning platforms.
6. Create and track meaningful metrics to assess the effectiveness and ROI of learning initiatives.
7. Oversee learning technologies, including the Learning Management System (LMS), and explore innovative delivery methods such as e-learning, virtual classrooms, and microlearning.

Qualifications:

1. Bachelor's in business or a related field
2. 8+ years of experience in learning and development, with at least 3 years in a leadership role.
3. Proven track record of developing and implementing successful learning strategies and programs.
4. Strong knowledge of learning principles, instructional design, and restaurant food industry operations training & development.
5. Exceptional leadership, project management, and interpersonal skills.
6. Experience managing budgets, teams, and vendor partnerships.
7. Proficiency in learning technologies, including LMS platforms, e-learning tools, and data analytics.
8. Food / Restaurant industry experience.
9. Experience in a fast-paced, high-growth or global organization.
10. Familiarity with change management and organizational development.
11. Must demonstrate strategic thinking and be results-oriented.
12. Ability to collaborate and influence up & across the business, as well as with external clients/partners.
13. Demonstrates innovation in learning & training and change leadership.
14. Ability to travel up to 25%.

What do we Offer?

1. Insurance Plans
2. Competitive Bonus
3. Tuition Reimbursement
4. Company Holidays
5. Volunteering time
6. Many More…..

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V