Director, Learning & Development

Ross Stores; Dublin (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Ross Stores is seeking a Director of Learning to lead multi-year learning and development initiatives that translate business priorities into practical, sustainable programs. You will design learning frameworks, manage a small team, partner with senior leaders, and drive measurable impact across multiple audiences.

The role requires deep expertise in instructional design, adult learning, and change management, with a focus on scalable, business-relevant solutions and a strong emphasis on

Qualifications

• Bachelor's degree required; advanced degree preferred.
• 7+ years of experience in training or client-facing roles.
• 3–5 years leading programs or teams.
• Experience delivering learning in a distributed environment; retail experience is a plus.

Responsibilities

• Strategy: design, develop and drive alignment to learning frameworks and programmatic approaches.
• Leadership: manage learning staff and oversee requirements, plans, analytics and evaluation.
• Program Management: evolve a portfolio of learning programs and coordinate with L&D and HR partners.
• Content Development: create and evaluate multi-platform learning content using adult learning theory and good communication.
• Facilitation: deliver quality training programs across platforms.

Skills

Leadership

Instructional design

Adult learning theory

Vendor partnerships

Learning technologies

Program governance

Facilitation

Education

Bachelor's Degree in relevant field

Advanced degree in Instructional Design / Learning / Leadership

Tools

Articulate Storyline

Captivate

LMS (e.g., Cornerstone)

MS Office

Job description

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience. As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Director of Learning will lead multi-year efforts to shape and evolve programmatic learning and development frameworks through a highly pragmatic, relationship-driven approach. This role is responsible for the design, creation, and delivery of high impact, sustainable learning experiences that address real business needs and deliver measurable impact. The role balances a forward looking perspective with hands on execution, translating business priorities into practical learning solutions, and helping leaders understand the value and application of learning in the flow of work.

Core skills and experience

• Demonstrated ability to manage and develop a small team of learning professionals while fostering collaboration, shared ownership, and strong cross functional and vendor partnerships.
• Proven track record leading the design, development, delivery, implementation, and measurement of learning programs, with shared accountability for business aligned outcomes.
• Strong planning, prioritization, and organizational skills, with the ability to balance multiple initiatives and make pragmatic trade offs to maximize impact.
• Demonstrated expertise in instructional design principles and adult learning theory, with the ability to translate them into practical, accessible, and business relevant learning solutions.
• Experience designing and delivering learning roadmaps, curricula, and programmatic learning frameworks that evolve with business needs over time.

Other success factors for this candidate include

• Comfort partnering with and influencing senior leaders, including negotiating priorities, scope, and resources through strong relationships rather than authority.
• A flexible and collaborative working style, with the ability to adapt approach to different leaders, teams, and client groups.
• Strong customer focus and consultative mindset; able to meet the business where it is while offering thoughtful recommendations that consider future needs, readiness, and scalability in practical, business-focused language.
• Comfort operating in a fast paced environment, balancing hands on delivery with leadership responsibilities while consistently meeting deadlines and customer expectations.

ESSENTIAL FUNCTIONS

• Strategy: Lead the multi-year efforts to design, develop and drive alignment to learning frameworks and programmatic approaches that support the learning and development needs of multiple audiences. Stay abreast of relevant learning technologies, vendors, and modern learning approaches, incorporating them thoughtfully into learning solutions. Design and implement methods to assess and evaluate the effectiveness of these programs and inform continuous improvement.
• Leadership: Own and execute day to day management of learning staff, including motivating, coaching, and developing direct reports. Provide direction and oversight for the development of business requirements, project plans, analytics, and evaluation approaches. Partner with the department leader to communicate learning priorities, recommendations, and updates to key stakeholders. Provide guidance and input into the design, development, implementation, and ongoing management of targeted programs and longer term learning needs.
• Program Management and Support: Own and evolve a portfolio of existing and emerging learning programs and interventions. Collaborate with L&D and HR partners to scope, prioritize work, and allocate available resources, effectively negotiating trade-offs as needed, in partnership with department leader. Provide input into adjusting portfolios and work plans to align with shifting business priorities while ensuring continuity of core programs.
• Content Development: Analyze, design, develop, facilitate, and evaluate multi-platform content - either directly or through associates and partners - to support targeted learning and behavioral change. Apply best practices in adult learning theory, learning technology, instructional design, change management, and communication (e.g. micro-learning, peer learning, action learning, blended solutions, learning portal management, toolkits, and marketing campaigns).
• Facilitation: Deliver quality training programs and development experiences through various platforms and methodologies.

COMPETENCIES

• Building Effective Teams
• Collaboration
• Leading by Example
• Communicates Effectively
• Ensures Accountability and Execution
• Business Acumen
• Plans, Aligns, and Prioritizes
• Organizational Agility

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED

• Bachelor's Degree required; Advanced degree in Instructional Design, Learning, Leadership, Psychology, Organization Development, or other related fields preferred.
• Proven track record with at least 7 years of experience in training or client facing roles, with 3-5 years of leading Programs or teams.
• Experience delivering learning in a highly distributed environment, retail experience strongly preferred.
• Prior experience with enterprise diversity and inclusion training design and delivery is a plus.

PHYSICAL REQUIREMENTS/ADA

Job requires ability to work in an office environment, primarily on a computer. Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance. Vision requirements: Ability to see information in print and/or electronically. This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.

SUPERVISORY RESPONSIBILITIES

3 direct reports (Sr. Manager, Manager, Specialist). Vendor/Consultant resources on key projects.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.