Director, Lab Operations - Southwest

Quest Diagnostics; Lewisville (TX); On-site; USD 150,000 - 220,000; Full time

Benefits offered by this job

Day 1 Medical

Well‑being programs

401(k) with company match

Employee stock purchase plan

Job summary

Quest Diagnostics seeks a process‑oriented Director of Lab Operations to oversee technical activities at our Lewisville, TX facility. You will lead a high‑performing team, manage the laboratory budget, and drive strategic modernization of health insights.

This role requires extensive lab experience with managerial responsibilities, strong regulatory acumen, and excellence in cross‑functional collaboration. A leadership mindset and execution focus are essential.

Qualifications

• 8+ years of lab experience, including at least 3 years in a managerial role.
• Experience in manufacturing operations management in regulated industries (FDA/CLIA) with P&L responsibilities.
• Strong collaboration and communication skills.

Responsibilities

• Directs and coordinates laboratory activities to ensure services are provided on schedule with quality and cost objectives.
• Ensures all laboratory activities and operations comply with local, state, federal, and governmental regulations and laws.
• Develops and trains personnel within the laboratory and reviews and appraises their performance.
• Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates.
• Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment when necessary.
• Directs, coordinates and oversees major unit projects to achieve the best economic advantage for the corporation.

Skills

Leadership experience

LEAN / CI

Strategic planning

Cross-functional leadership

Executive presence

Communication

Education

Bachelor's Degree

Advanced degree preferred

Job description

Job Description

Quest Diagnostics is seeking a process‑oriented Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This leadership role is ideal for a collaborative problem‑solver who wants to strategically transform and modernize how we deliver critical health insights. Managing the overall laboratory budget, you will guide and empower a high‑performing team dedicated to technical precision, operational excellence, and regulatory compliance.

Responsibilities

• Directs and coordinates laboratory activities to ensure services are provided on schedule with quality and cost objectives.
• Ensures all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws.
• Develops and trains personnel within the laboratory and reviews and appraises their performance.
• Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates.
• Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment when necessary.
• Directs, coordinates and oversees major unit projects to achieve the best economic advantage for the corporation.

Qualifications

• 8+ years of lab experience (esoteric lab experience preferred), including at least 3 years in a managerial role.
• Manufacturing operations management experience in a regulated industry, particularly those under FDA or CLIA oversight, with P&L responsibilities.
• Bachelor’s Degree required; advanced degree preferred.
• Proven ability to collaborate with all levels of the organization.
• Success setting and executing strategy and diving deep into technical details to troubleshoot.
• Experience in the healthcare industry is highly preferred.
• Strong executive presence and leadership skills.
• Leadership experience in highly automated operations preferred.
• Demonstrated success in applying LEAN principles and continuous improvement methodologies.
• Ability to thrive in a fast‑paced, high‑pressure environment while maintaining attention to detail.
• Strong strategic planning and organizational skills, with the ability to manage complex, multi‑faceted operations.
• Excellent communication and interpersonal skills, with experience leading cross‑functional teams and influencing senior management.

Benefits

• Day 1 Medical, supplemental health, dental & vision for full‑time employees who work 30+ hours.
• Best‑in‑class well‑being programs.
• Annual, no‑cost health assessment program Blueprint for Wellness®.
• healthyMINDS mental health program.
• Vacation and Health/Flex Time.
• 6 Holidays plus 1 “MyDay” off.
• FinFit financial coaching and services.
• 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months of service.
• Employee stock purchase plan.
• Life and disability insurance, plus buy‑up option.
• Flexible Spending Accounts.
• Annual incentive plans.
• Matching gifts program.
• Education assistance through MyQuest for Education.
• Career advancement opportunities.
• …and so much more!

Equal Opportunity Statement

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.