Director, Lab Operations - Southwest

QUEST DIAGNOSTICS INC; Lewisville (TX); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Day 1 Medical

Blueprint for Wellness

401(k) match

Employee stock purchase plan

Job summary

Quest Diagnostics is seeking a Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This leadership role drives strategic modernization, budget management, and a high-performing team focused on precision, excellence, and regulatory compliance.

The Director will ensure successful laboratory operations, achieve service metrics, manage budgets, and foster collaboration across Patient Services, Logistics, IT, R&D, and Finance while guiding staff

Qualifications

• 8+ years of lab experience, including 3+ years in management.
• Experience with FDA/CLIA-regulated operations and P&L responsibilities.
• Healthcare industry experience valued.

Responsibilities

• Directs and coordinates laboratory activities to meet schedule, quality, and cost objectives.
• Ensures compliance with local, state, federal, and governmental regulations.
• Develops and trains personnel; reviews performance.
• Establishes organizational plan and delegates authority.
• Creates and evaluates new procedures and equipment for potential use.
• Oversees major unit projects for economic benefit of the corporation.

Skills

Leadership

Regulatory compliance

Strategic planning

Cross-functional collaboration

Lean/CI

Education

Bachelor’s Degree

Job description

Job Description

Quest Diagnostics is seeking an inspiring, process-oriented Director of Lab Operations to oversee technical laboratory activities at our Lewisville, TX facility. This pivotal leadership role is ideal for a collaborative problem-solver who wants the opportunity to strategically transform and modernize how we deliver critical health insights. Managing the overall laboratory budget, you will guide and empower a high-performing team dedicated to technical precision, operational excellence, and rigorous regulatory compliance.

The Director will ensure the overall success of laboratory operations as measured by service metrics, meeting/maintaining budget projections; client satisfaction; professional staff development and overall communications within/between laboratories, as well as with Patient Services, Logistics, Customer Operations, R&D, Sales/Marketing, Finance, Human Resources, and IT.

Benefits Information

• We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• …and so much more!

Responsibilities

• Directs and coordinates laboratory activities to ensure that services are provided on schedule with quality and cost objectives.
• Ensure that all laboratory activities and operations are carried out in compliance with local, state, federal, and governmental regulations and laws.
• Develops and trains personnel within the laboratory and review and appraise their performance.
• Establishes laboratory organization plan and delegates responsibilities, authorities and accountability to appropriate subordinates.
• Creates and evaluates new procedures and equipment for potential use in the laboratory and recommends new procedures and equipment where necessary.
• Directs, coordinates and oversees major unit projects to the best economic advantage of the corporation.

Qualifications

• 8+ years of lab experience (esoteric lab experience preferred), including at least 3 years in a managerial role.
• Manufacturing operations management experience in a regulated industry, particularly those under FDA or CLIA oversight, with P&L responsibilities.
• Bachelor’s Degree required, advanced degree preferred.
• Proven ability to collaborate with all levels of the organization.
• Success setting and executing strategy and diving deep into technical details to troubleshoot.
• Experience in the healthcare industry is highly preferred and highly valued.
• Strong executive presence and leadership skills.
• Leadership experience in highly automated operations is preferred.
• Demonstrated success in applying LEAN principles and continuous improvement methodologies.
• Ability to thrive in a fast-paced, high-pressure environment while maintaining attention to details.
• Strong strategic planning and organizational skills, with the ability to manage complex, multi-faceted operations.
• Excellent communication and interpersonal skills, with experience leading cross-functional teams and the ability to influence/sell ideas and concepts to peers and senior management.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.