Director Key Account Management Global Account Program - Consumer

Kuehne+Nagel; Jersey City (NJ); On-site; USD 125,000 - 160,000; Full time

Benefits offered by this job

Health benefits

401k retirement savings

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in the United States is seeking a Global Key Account Manager to lead the full commercial journey for a portfolio of strategic global accounts across multiple business units.

You will translate insights into opportunities, align internal stakeholders, and negotiate contracts while driving growth in a complex logistics environment.

Qualifications

• 6+ years of experience in key account management, sales, consulting, or supply chain/logistics.
• Proven track record in business development, including consultative/solution selling, up‑selling, and cross‑selling.
• Broad knowledge of supply chain and logistics across major modes (Air, Sea, Road, Contract Logistics, Integrated Logistics).
• Strong stakeholder management capabilities, internal and external.
• Excellent negotiation, communication, and relationship‑building skills.

Responsibilities

• Manage a portfolio of global key accounts and drive growth toward commercial targets.
• Develop deep understanding of the customer’s organization, decision‑making, and competitive environment.
• Negotiate rates and service contracts with thorough documentation.
• Maintain expert knowledge of Kuehne+Nagel offerings to identify opportunities.
• Monitor monthly performance metrics and take corrective action as needed.
• Prepare and maintain an account plan aligned with leadership approvals.
• Lead transition of new business to operations and ensure requirements are met.
• Conduct structured account reviews focused on continuous improvement and operational excellence.

Skills

Key account management

Sales

Business development

Stakeholder management

Negotiation

Relationship-building

Education

Bachelor's degree in Business / Supply Chain / Engineering

Job description

Our Global Key Account Manager (GKAM) is responsible for managing the full commercial customer journey for a defined portfolio of strategic consumer global accounts. This includes relationship management, business development, and execution of customer strategies across all business units. The GKAM acts as the primary representative to the customer, converting insights into actionable business opportunities and ensuring seamless alignment across internal stakeholders.

How you create impact

• Manage a portfolio of global key accounts, driving growth in line with agreed commercial targets and company guidelines.
• Develop a deep understanding of the customer’s organization, decision‑making processes, business model, and competitive environment.
• Negotiate rates and service contracts in alignment with business units, ensuring complete and accurate documentation is maintained.
• Ensure expert‑level knowledge of Kuehne+Nagel vertical service offerings to identify and pursue relevant business opportunities.
• Monitor monthly commercial performance (pipeline, wins/losses, RFP activity, financial KPIs) and take rapid corrective action when required.
• Prepare and maintain a comprehensive account plan aligned with the Global Key Account Planning Process, securing approval from sales leadership.
• Lead the transition of newly acquired business to operational teams, ensuring customer requirements and commitments are fully met.
• Conduct structured account reviews focused on continuous improvement, innovation, customer priorities, and operational excellence.

What we would like you to bring

• Bachelor’s degree in Business, Supply Chain, Engineering, International Studies, or a related field.
• 6+ years of experience in key account management, sales, consulting, or supply chain/logistics.
• Proven track record in business development, including consultative/solution selling, up‑selling, and cross‑selling.
• Broad knowledge of supply chain and logistics across major modes, (Air, Sea, Road, Contract Logistics, Integrated Logistics).
• Strong stakeholder management capabilities, both internal and external.
• Excellent negotiation, communication, and relationship‑building skills, including empathy and persuasion.

Preference for Jersey City, NJ location but for qualified internals we are open to any major US Kuene+Nagel location

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility.

The target base salary range for this position is between $125,000 and $160,000.

• health and welfare benefits
• a 401k retirement savings plan
• tuition reimbursement
• incentive compensation for eligible roles

Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data.

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.