Director, Japan Custody Country Head, Services

Citi; New York (NY); Hybrid; USD 258,000 - 387,000; Full time

Job summary

Citi in Tokyo seeks a seasoned Director, Japan Custody Country Head, Services to lead the custody franchise and shape product strategy, risk controls, and cross-cluster initiatives. The role combines strategic oversight with hands-on leadership across product, operations, and client engagement.

You will manage a team of four, drive P&L performance, partner with global stakeholders, and ensure timely delivery of initiatives that enhance revenues while protecting clients and Citi's assets.

Qualifications

• 15+ years of experience in Investor Services or Securities Services.
• Knowledge of custody products, client coverage, and cross-cluster initiatives.
• Ability to work unsupervised and adjust priorities quickly.
• Ability to work under pressure and manage deadlines.

Responsibilities

• Own and drive product P&L - revenue, profitability, returns, plan and targets.
• Define strategic roadmap, development, launch, and marketing for custody suite.
• Lead differentiation and innovation, including revenue initiatives with global partners.
• Oversee daily product management and client experience across the cluster.
• Lead risk, control and governance reviews and safeguard firm reputation.

Skills

Investor services knowledge

Client coverage knowledge

Communication skills

Analytical skills

Problem solving

Education

Bachelor’s degree

Job description

Director, Japan Custody Country Head, Services

Job Req Id:

26993415

Location(s):

Chiyoda, Tokyo, Japan

Job Type:

Hybrid

Posted:

Sep. 08, 2026

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Job Overview

We’re currently looking for a high caliber professional to join our team as Japan Custody Country Head based in Tokyo, Japan. The Japan Custody Country Head is a senior level position responsible for the Japan custody franchise and the development of product , strategies and tactics and risk and control. In addition to the Japan country role, this candidate will also assist the Japan, Asia North & Australia Custody Head in cross-cluster initiatives.

Responsibilities

• Assist in development and analysis of strategic enhancements and development, product launches in Japan and across the cluster
• Participate in day-to-day product management for core products such as product delivery, as well as lead the team prioritize, negotiate, and remove obstacles to achieve business results
• Mange a team of 4 staff
• Contribute to achievement of acquisition targets, product financial performance, revenue performance, and expense management goals as well as oversee identification and execution of opportunities and gaps business plans
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 15+ years of experience
• Knowledge of Investor / Securities Services product or client coverage
• Ability to work unsupervised and adjust priorities quickly as circumstances dictate
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated analytical skills
• Demonstrated problem-solving and decision-making skills

Education

• Bachelor’s degree/University degree.

Key Responsibilities

• Own and drive product P&L - revenue, profitability, returns, plan, balance sheet. Define and drive achievement of targets and financial performance.
• Define and manage strategic roadmap, development, launch, and marketing to gain maximum benefit from custody product suite.
• Lead Custody product differentiation and innovation efforts, including launch of initiatives to increase revenues. Work with global partners to drive consistent and seamless improvement in custody capabilities.
• Execute on key strategic priorities of the Custody business,
• Oversee day-to-day product management functions such as product delivery, client experience, and client communication strategies.
• Oversee all aspects of product life cycle management including market demands, technology trends, and the competitive field.
• Analyze key market developments in Japan with a view to proactively provide actionable market intelligence to clients and to support market advocacy efforts..
• Lead and maintain risk, control and regulatory reviews and governance forums, operations resilience exercise across the cluster
• Connect to industry sources to share industry specific updates to product and operations partners.
• Support Product Sales Specialists regarding Custody enquiries.
• Work closely with Operations & Technology function and co-ordinate transformations across the Cluster

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Job Family Group:

Product Management and Development

Job Family:

Product Management

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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