Director – IT Project Management Office (PMO)

G3. GG Tech Global; Virginia Beach (VA); On-site; USD 180,000 - 240,000; Full time

Job summary

G3. GG Tech Global is seeking a Director of IT PMO to lead the enterprise portfolio across stores, e‑commerce, supply chain, and corporate systems. You will drive governance, delivery excellence, and measurable value realization from IT investments.

You will partner with the CIO, COO, and business leaders to align roadmaps, manage budgets, and mentor a team of PMs and analysts while building a high‑performing, accountable culture.

Responsibilities

• Own and manage the enterprise IT project portfolio across stores, e-commerce, ERP, and supply chain.
• Lead annual and quarterly roadmap planning aligned with merchandising, store ops, digital, and finance.
• Establish governance, approvals, and prioritization to guarantee business value from investments.
• Define and enforce PMO standards and methodologies (Agile, Scrum, Waterfall, hybrid).
• Ensure consistent execution across large-scale store rollouts and omnichannel initiatives.
• Drive continuous improvement, maturity, and delivery efficiency in the PMO.
• Manage PMO budgets, forecasting, and financial reporting.
• Oversee vendor relationships with system integrators and SaaS partners.
• Ensure cost optimization and contract compliance with external partners.
• Identify and mitigate risks to supply chain and store systems.
• Lead enterprise change management for technology affecting stores and staff.
• Ensure compliance with IT policies and audit requirements.
• Provide executive communications on portfolio health and dependencies.
• Partner with CIO, COO, merchandising, digital, product, engineering and finance leaders.
• Mentor and develop a team of PMs, program managers, and PMO analysts.
• Build a high-performance culture focused on accountability and delivery.
• Allocate resources across competing priorities and multi-year initiatives.

Job description

The Director of IT PMO leads the enterprise Project Management Office for a retail client, overseeing the governance, execution, and delivery of technology initiatives across stores, digital commerce, supply chain, merchandising, and corporate systems. This role ensures disciplined project delivery, strategic alignment with business priorities, and measurable value realization from IT investments. The Director serves as a trusted advisor to senior leadership and drives operational excellence across the technology portfolio.

Key Responsibilities

• Own and manage the enterprise IT project portfolio covering POS modernization, e‑commerce, ERP, supply chain, loyalty, and store operations.
• Lead annual and quarterly roadmap planning, ensuring alignment with merchandising, store operations, digital, and corporate functions.
• Establish governance frameworks, approval processes, and prioritization models to ensure investments support business outcomes.

2. Delivery Excellence & Methodology Leadership

• Define and enforce PMO standards, methodologies, templates, and best practices (Agile, Scrum, Waterfall, hybrid).
• Ensure consistent execution across all retail technology initiatives, including large‑scale store rollouts and omnichannel programs.
• Drive continuous improvement, operational maturity, and delivery efficiency across the PMO.
• Manage PMO budgets, forecasting, resource planning, and financial reporting.
• Oversee vendor relationships, including system integrators, SaaS providers, and retail technology partners.
• Ensure cost optimization, contract compliance, and value realization from external partners.

4. Risk, Compliance & Change Management

• Identify, assess, and mitigate risks related to supply chain disruptions, store system outages, and omnichannel dependencies.
• Lead enterprise change management for technology impacting store associates, customers, and corporate teams.
• Ensure compliance with IT policies, audit requirements, and industry standards.

5. Stakeholder & Executive Communication

• Provide clear, concise, executive‑level communication on portfolio health, risks, dependencies, and business impact.
• Partner closely with CIO, COO, merchandising, store operations, digital, product, engineering, and finance leaders.
• Act as the voice of the PMO and a strategic advisor for technology‑enabled business transformation.
• Lead, mentor, and develop a team of project managers, program managers, and PMO analysts.
• Build a high‑performance culture focused on accountability, transparency, and delivery excellence.
• Manage resource allocation across competing priorities and multi‑year initiatives.