Director, IT PMO

Burlington Stores; Edgewater Park Township (NJ); Hybrid; USD 135,000 - 175,000; Full time

Job summary

Burlington Stores is seeking a Director of the IT PMO to lead delivery quality and governance across the IT portfolio. You will drive budgeting, strategy, and cross-functional leadership to ensure initiatives align with company objectives and priorities.

The role requires senior PMO experience in a retail environment, strong change management skills, and the ability to lead a team and external partners while reporting to senior IT leadership.

Qualifications

• Senior PMO leadership role in mid/large sized retail organization or 2+ years at Director+ level in Management Consulting, including consulting project management experience for Retail clients.
• Experience across multiple retail technology portfolios (Stores, Supply Chain, Merchandising, Corporate, Infrastructure, Cyber)
• Extensive management experience of teams with 5+ employees
• Proven ability to drive the Customer Experience and deliver results
• Experienced with PMO KPIs and reporting
• Experienced applying Change Management frameworks (ADKAR/Prosci, Kotter’s, Lewin’s)

Responsibilities

• Oversee PMO management and delivery quality of IT portfolio projects, including project and change management, budget management, and policy compliance.
• Manage stakeholder relationships and position IT as a trusted advisor across client portfolios.
• Set objectives and monitor performance; provide coaching and feedback to staff.
• Develop and implement strategy for company-wide IT project management and governance.
• Prepare and maintain IT PMO capital and expense budgets; report status to senior leadership.

Skills

Leadership

Communication

Decision making

Change management

Collaboration

Problem solving

Strategic thinking

Education

Bachelor's degree

MBA preferred

PMP certification preferred

Tools

ServiceNow SPM

Smartsheet

MS Project

Jira

Job description

Position OverviewThe Director of the IT Project Management Office (IT PMO) leads the IT PMO, which provides delivery and governance of technology and data driven projects across the Company. The Director, IT PMO is responsible for ensuring project delivery quality, cost management, and policy compliance across all IT portfolios. This role leads the annual Portfolio & Technology Roadmap planning exercise and maintains the Company’s Technology Roadmap.The Director, IT PMO provides oversight for IT portfolio management; project and change management standards; program and project governance; PMO procedures, tools, and reporting.The Director, IT PMO manages, coaches, mentors, and develops the IT PMO team and 3rd party contractors.Duties and Responsibilities:• Overall responsibility for PMO management and delivery quality of IT portfolio projects, including project and change management, project budget management, and policy compliance.• Accountable for operational and financial results of PMO.• Manage stakeholder relationships, positioning IT as a trusted advisor across client portfolios.• Meet commitments to internal clients and delivers initiatives to support Company objectives, IT priorities, and functional goals.• Provides strategic direction, coaches and mentors project management staff.This position is currently a hybrid work structure based in South Jersey. Come 2028-2029, this role will be hybrid out of our new Philadelphia, PA HQ.A Day in the LifeLeadershipRecruit, retain and develop strong management team that assumes ownership and responsibility for each of their areas and personnel.Provide oversight for contract PMO resources, System Integrators, and other vendor partners involved in delivery IT projects.Set clear objectives and expectations for PMO and manage team performance accordingly. Monitor and provide continual feedback to associates regarding job results through coaching and counseling. Provide supportive feedback and address employee performance proactively.Ensure compliance with policies and procedures.Be available to handle critical issues and escalations during standard business hours and after hours as required to ensure continued business operations.Ensure PMO is operating in alignment with appropriate industry standards and best practices for project and change management. Define new procedures, processes and tools for continuously improving operational support and efficiency, delivering enhancements, and minimizing costs.Ensure appropriate communications are in place to status problems and projects.Project Management:Develop, plan and implement strategy for company-wide IT project management.Provide strategic communication with Executive and Senior Leadership necessary to report project management plans and opportunities and plans to ensure agreement on required business objectives, resources, financials and project deliverables.Prepare and maintain the capital and expense budget for IT PMO Project Portfolio.Oversee definition, implementation, and reporting of project governance, project plan, project budget, and project resourcing for IT PMO projects.Actively pursue issue resolution, communicate project status/issues to stakeholders and escalate issues as needed.Maintain awareness and knowledge of contemporary project management methodology, and provide suitable interpretation to Executive and Senior Leadership, Directors, Managers and pertinent associates within the organization.Contribute to the evaluation and development of overall IT strategy and performance with SVP and IT Leadership Team.You'll Come WithEducation: B.A. or B.S. required. MBA preferredLicenses/Certification/Registration: Project Management Professional (PMP) preferred but not requiredExperience:Senior PMO leadership role in mid/large sized retail organization or 2+ years at Director+ level in Management Consulting, including consulting project management experience for Retail clients.Experience across multiple retail technology portfolios (Stores, Supply Chain, Merchandising, Corporate, Infrastructure, Cyber)Extensive management experience of teams with 5+ employeesProven ability to drive the “Customer Experience” and continuously deliver resultsExperienced with PMO KPIs and reportingExperienced applying Change Management frameworks (e.g., ADKAR/Prosci, Kotter’s, Lewin’s)Skills and Abilities:Ability to operate well in fast-paced, collaborative environmentAble to manage through ambiguity, making timely and effective business decisionsAbility to provide leadership and manage across a rapidly changing cultureHighly developed communication skills, appropriate across audiences all levels of the CompanyHighly organizedExcellent problem-solvingStrong balance of technical and business aptitude and comprehensionExperienced with configuration and usage of project management tools (e.g., Service Now SPM, Smartsheet, MS Project, Jira)#LI-JL2Come join our team. You’re going to like it here!You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversityIndividual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.Compensation Range: $135,000.00 - $175,000.00