Director, IT Ops

OpenKrill; United States; Remote; USD 208,000 - 279,000; Full time

Job summary

DuckDuckGo is seeking a Director of IT Ops to empower a remote-first team of nearly 400 by ensuring robust internal tools and systems. You will drive service delivery improvements, lead onboarding initiatives, and oversee AI-assisted development and security practices across macOS, Windows, Linux, iOS, and Android platforms.

With 10+ years in IT operations and 4+ years leading teams, you’ll shape roadmaps, manage Entra SSO/IDP deployments, and champion least-privilege security across a large

Qualifications

• 10+ years in IT operations
• 4+ years leading teams and roadmapping
• Experience with cloud and SaaS apps (Office 365, Entra SSO/IDP)
• Experience using AI to accelerate work
• Experience administering Microsoft Entra tenants, preferably with IaC
• Ability to remote troubleshoot macOS, Windows, Linux, iPhone, Android, Office365
• Security best practices for admin access

Responsibilities

• Support 400+ team members with internal tools and systems
• Review and improve service delivery standards and mechanisms for internal tools
• Lead onboarding improvements and Azure App Testing environments

Skills

IT leadership

IT operations

Cloud & SaaS support

Entra SSO/IDP

AI acceleration

Terraform/IaC

Mac/Windows troubleshooting

Security/least privilege

Documentation

Tools

Terraform IaC

Azure Active Directory

Intune MDM

Azure VM deployment

Office 365

Entra IDP

Job description

WHO WE ARE

Hi, we're DuckDuckGo, the online protection company and remote-first team of nearly 400 on a mission to raise the standard of trust online. Founded in 2008 and profitable since 2014, annual revenue now exceeds $100m USD and millions use our browser on on Mac https://spreadprivacy.com/introducing-duckduckgo-for-mac/, Windows https://spreadprivacy.com/windows-browser-open-beta/, iOS https://spreadprivacy.com/duckduckgo-privacy-browser-ios14/, and Android https://spreadprivacy.com/introducing-app-tracking-protection/, our search engine https://duckduckgo.com/, and the DuckDuckGo subscription https://duckduckgo.com/pro. We also offer private, useful, and optional AI, including Duck.ai https://duck.ai/, which lets you chat privately with ChatGPT, Claude, and other AIs, all in one place. Our culture https://duckduckgo.com/how-we-work of trust, inclusivity, and empowered project management underpins everything we do, where each team member takes full ownership of their projects, from scoping and execution to postmortem. If you're seeking end-to-end ownership of your work, you've come to the right place!

YOUR TEAM AND ROLE

Working on the IT Ops Team, you’ll support nearly 400 team members with the necessary internal tools and systems that empower them to complete their projects with expertise, speed, and ease. You’ll work on projects to continuously review and improve service delivery standards and mechanisms for internal tools with the goal of consistently delivering excellent and trustworthy IT Services, and work on other related projects. Examples of recent projects include:

• Speeding up and simplifying the onboarding process for new team members
• Deploying Intune MDM for all corporate computers.
• Building Azure Active Directory Authenticated VMs for Windows App Testing

As a Director, IT Ops, you’ll be instrumental in ensuring our team members have what they need to raise the standard of trust online.

ABOUT YOU

• You have 10+ years of experience in IT operations, with 4+ years leading teams, and a track record of setting team roadmaps and adapting swiftly as priorities shift.
• Experience supporting cloud and SaaS applications, including Office 365, connected via Entra SSO / IDP, SharePoint, etc.
• Experience in user lifecycle management.
• Experience using AI to accelerate work, including AI-assisted development and the use of AI agents.
• Experience administrating and managing medium-to-large Microsoft Entra tenants, preferably using Terraform or some other Infrastructure-as-Code (IaC) technology.
• Ability to remote troubleshoot on macOS, Windows, Linux, iPhone, Android, and Office365.
• Basic familiarity with Linux sysadmin utilities.
• Sound understanding of best practices for administrative access, including least privilege and other security measures.
• Excellent writing skills for admin-facing and user-facing documentation.

COMPENSATION

$243,800 annually and stock options. Compensation is transparent across the organization, and all team members within the same professional level and global region receive the same compensation.

Eligibility for company-sponsored health benefits is limited to team members based in the United States. This program does not extend to team members located in other countries, such as Canada or the UK.

Our Team Member Support Guide https://duckduckgo.com/assets/hiring/team_support_guide.pdf explains how we prioritize your wellbeing including paid parental leave, office setup, and co-working allowances.

HIRING PROCESS

Hiring works best when it's a two-way street. Learn how we help you get to know DuckDuckGo, envision your future role here, and find out more about how we hire https://duckduckgo.com/how-we-hire.

DIVERSITY, EQUITY AND INCLUSION

DuckDuckGo provides equal work opportunities to all team members and applicants, and it prohibits discrimination and harassment of any type on the basis of race, color, ethnicity, caste, religion, age, sex (including pregnancy), national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by our policies or federal, state, or local laws.

We want to ensure that our hiring process is accessible. If you need reasonable accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] to let us know the nature of your request.

PLEASE NOTE THAT:

• You’ll be required to attend meetings on camera via video conferencing
• Expect to travel at least two times a year: once for our all-hands meetup and again for a team retreat (each around 4-5 days). While extenuating circumstances may impact attendance, everyone is strongly encouraged to attend.
• While we offer a flexible work arrangement with no core hours, expect an average full-time commitment of 40 hours per week.
• A successful candidate must pass a background check as a condition of joining the team.
• By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.

Disclosure Statement: Use of AI in Hiring Process

As part of our commitment to enhancing our recruitment process, we utilize artificial intelligence (AI) technology to assist in reviewing and summarizing job applications and test projects, including those tools integrated into our recruitment vendor platforms. We use AI to flag potentially fraudulent applications, analyze and summarize applicants’ experience, interviews, and project performance, and help streamline our selection process.

Key Principles:

• Data Privacy: All information provided in your application will be handled in accordance with our Recruiting Privacy Policy https://duckduckgo.com/static-assets/files/pages/careers/DuckDuckGo-Recruiting-Privacy-Policy-effective-September-30-2025.pdf. We ensure that your personal information is protected and used solely for recruitment purposes.
• Human Oversight and Accountability: The AI technology is designed to support our hiring team by providing insights and summaries of applications and evaluations of test projects against scoring rubrics. All final evaluations and hiring decisions, however, will be made by our hiring team, who will consider the AI's input alongside other factors.
• Transparency: We believe in transparency regarding our hiring practices. If you have any questions about how AI is used in our recruitment process, please feel free to reach out to us.

By submitting your application, you acknowledge and consent to the use of AI technology in our review process. If you would like to request an alternative selection process, please contact us as at [e-mail]. Thank you for your interest in joining DuckDuckGo!