Director, IT Business Relationship Management - North America

BARNES; Bristol (CT); On-site; USD 180,000 - 250,000; Full time

Job summary

Barnes Aerospace is seeking a Senior Director-level leader to own the IT-Business relationship across North America. You will partner with General Managers across 8–10 manufacturing plants to translate priorities into a coherent digital/IT roadmap and drive delivery through Barnes Aerospace's global IT towers.

The role emphasizes AI-driven decision support, multi-site coordination, and executive communication with regional leaders and IT leadership.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.
• Master's degree or MBA preferred.
• ITIL, PMP, SCRUM, PRINCE2, Supply Chain, Planning and manufacturing systems certifications a plus.

Responsibilities

• Owns North American IT relationship management across 8–10 manufacturing sites.
• Translate business priorities into IT demand, roadmaps, business cases and execution plans.
• Coordinate delivery through global IT towers: Enterprise Systems, Infrastructure & Operations, Cyber Security, Data & Analytics, AI & Automation.
• Lead issue escalation, service performance, project delivery, adoption, and change readiness.
• Identify opportunities to improve manufacturing operations via ERP, MES, data, automation, and secure infrastructure.

Skills

IT leadership

AI & Gen AI

ERP/MES

Cybersecurity

Data & Analytics

Executive communication

Education

Bachelor's degree in IT/CS/Engineering

Master's degree / MBA preferred

Tools

ITIL

PMP

SCRUM

PRINCE2

Job description

This is a senior IT-to-business leadership role. The Director, IT Business Relationship Management - North America would effectively own the technology relationship across 8-10 North American manufacturing sites-partnering with plant General Managers and regional leaders to understand operational priorities, turn them into a coherent digital/IT roadmap, and then orchestrate delivery through Barnes Aerospace's global IT tower teams.

Core Responsibilities

• Serve as the primary IT relationship leader for North America, directly supporting General Managers across 8-10 manufacturing plants.
• Partner with plant leadership and regional functions to understand priorities across safety, quality, delivery, cost, growth, and compliance.
• Translate business needs into clear IT demand, roadmaps, priorities, business cases, and execution plans aligned to digital strategy.
• Drive results through global IT towers including Enterprise Systems, Infrastructure & Operations, Cyber Security, Data & Analytics, and AI & Automation.
• Lead and coordinate issue escalation, service performance, project delivery, adoption, and change readiness across sites and functions.
• Identify opportunities to improve manufacturing operations through ERP, MES, data, automation, and secure infrastructure capabilities.
• Communicate status, risks, benefits, and trade-offs to GMs, regional leaders, and IT leadership while maintaining stakeholder trust.
• Measure value realization and business outcomes from digital initiatives and continuously improve the regional IT engagement model.

Qualifications

• 10+ years of progressive IT leadership experience; manufacturing, aerospace, or industrial operations experience preferred.
• Strong applied AI acumen, with the ability to effectively leverage generative AI tools such as ChatGPT, Codex, and similar platforms, including advanced prompting techniques-to improve decision-making, accelerate analysis and solution development, automate knowledge work, and identify high-value AI opportunities across manufacturing and business functions.
• Strong understanding of manufacturing IT, ERP, MES, quality systems, infrastructure, cybersecurity, data/analytics, and enterprise applications.
• Demonstrated ability to work directly with General Managers and senior functional leaders to shape priorities and resolve issues.
• Proven success operating in a matrix organization, influencing without direct authority, and delivering through shared tower teams.
• Business-savvy leader with strong executive communication, stakeholder management, prioritization, and change adoption skills.
• Experience supporting multi-site plants and translating operational needs into practical, measurable IT outcomes.

Education Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related field.
• Master's degree or MBA preferred.
• ITIL, PMP,SCRUM,PRINCE2, Supply Chain, Planning and manufacturing systems certifications a plus.

This job position may include access to controlled information or technology subject to U.S. export control laws. If an applicant does not meet the definition of a "U.S. Person" (which includes U.S. citizens, U.S. lawful permanent residents, and those granted U.S. asylum or refugee status), the Company may be required to obtain an export control license. If the position for which you applied involves access to controlled information or technology subject to U.S. export control laws, then any offer is also contingent on verification of appropriate documentation for the Company to assess whether an export license will be required to employ you in that role, and if it is determined that an export license is required, the offer is also contingent on the Company's determination, in its sole discretion, whether a license application and ongoing administration is prudent under the project's contract parameters and whether an export license can be successfully obtained before you can start in that role. Export license applications may take several weeks to be processed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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For further information, please review the Know Your Rights notice from the Department of Labor.