Mail Order Automation Pharmacy Supervisor

Advocate Aurora Health; Menomonee Falls (WI); On-site; USD 132,000 - 198,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Retirement plan with employer match

Educational Assistance Program

Job summary

Advocate Health in Wisconsin is seeking a Pharmacy Supervisor to lead day-to-day operations in the automation area of the pharmacy, overseeing approximately 20–25 technicians and clerical staff while collaborating with pharmacy leadership to drive continuous improvement initiatives.

The role requires an active Pharmacist license, substantial leadership experience in a high-volume setting, and strong problem-solving, communication, and organizational skills.

Qualifications

• Leadership experience in supervising teams
• Experience in high-volume pharmacy operations
• Interest in automation and workflow improvement

Responsibilities

• Supervise and support pharmacy automation operations in a high-volume environment.
• Provide direct leadership to 20-25 pharmacy technicians and support staff.
• Manage daily staffing, workflow distribution, and operational coverage across shifts.
• Collaborate with pharmacy leadership to identify and implement workflow enhancements and process improvements.
• Ensure departmental productivity, quality standards, and service expectations are met.
• Lead and coach team members, providing guidance, training, and performance support.
• Maintain a strong presence within operations and assist with hands-on automation activities as needed.
• Partner with fellow supervisors to provide seamless coverage across all operating hours.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Automation interest

Education

Bachelor's Degree in Pharmacy or PharmD

Licensed in state or eligible for reciprocity

2 years of experience in pharmacy

Job description

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

The Pharmacy Supervisor is responsible for leading day-to-day operations within the automation area of the pharmacy, ensuring efficient workflow, staff support, and operational excellence. This role provides direct leadership to pharmacy technicians and clerical staff while partnering with pharmacy leadership to drive continuous improvement initiatives.

Key Responsibilities

• Supervise and support pharmacy automation operations in a high-volume pharmacy environment.
• Provide direct leadership to approximately 20-25 pharmacy technicians and support staff.
• Manage daily staffing, workflow distribution, and operational coverage across shifts.
• Collaborate with pharmacy leadership to identify and implement workflow enhancements and process improvements.
• Ensure departmental productivity, quality standards, and service expectations are met.
• Lead and coach team members, providing guidance, training, and performance support.
• Maintain a strong presence within operations and assist with hands-on automation activities as needed.
• Partner with fellow supervisors to provide seamless coverage across all operating hours.

Schedule

• Onsite position; remote work is not available.
• Monday through Friday between 5:00 AM and 6:00 PM.
• 8-hour shifts with rotating AM and PM schedules shared between supervisors.
• Occasional Saturday coverage (9:00 AM to 1:00 PM).
• Flexibility to work either shift is required.

Leadership Structure

• Directly supervises pharmacy technicians
• Pharmacists (RPhs) do not report to this role.
• Pharmacy techs may operationally work with whichever supervisor is onsite during their shift.

Qualifications

• Active Pharmacist (RPh) license required.
• Previous leadership or supervisory experience required, preferably in retail pharmacy or a high-volume pharmacy setting.
• Experience leading large teams and managing daily operations.
• Strong problem-solving, communication, and organizational skills.
• Interest in automation, process optimization, and workflow improvement initiatives.
• PGY residency experience preferred but not required.

Preferred Candidate Profile

• Proven people leader with the ability to motivate and develop teams.
• Comfortable working in a fast-paced, operationally focused environment.
• Flexible and adaptable to changing business needs and rotating schedules.
• Demonstrated ability to drive efficiency and continuous improvement.

Pay Range

$63.45 - $95.20

Essential Functions

• Makes decisions regarding employment, promotion, discipline, and termination of pharmacy team members in collaboration with Pharmacy Leadership.
• Evaluates pharmacy teammate job performances on an annual basis. Ensures that the pharmacy department adheres to all regulatory bodies including, but not limited to the DEA, the FDA and applicable state Board of Pharmacy.
• Oversees pharmacy staffing and scheduling to ensure safe patient care.
• Coordinates and integrates interdepartmental and intradepartmental services and participates in various committees.
• Ensures that policies and procedures promoting safe and effective use of medications are followed.
• Assists in the planning of new and/or revised pharmacy services based on new innovations, technology and/or regulatory changes.
• Assesses and improves the performance of the pharmacy services provided. Provides an ongoing assessment of care and services provided through organizational processes.
• Coordinates the implementation plan and supports decisions made by the Pharmacy and Therapeutics Committee.
• Initiates the proper training of pharmacy teammates in area of responsibilities.
• Designs, recommends, monitors and evaluates patient specific pharmacotherapeutic regimens
• Supervises daily preparation and dispensing of all pharmaceuticals.

Physical Requirements

Works primarily in the pharmacy. Delivers medications to nursing units. Requires considerable walking, standing, pushing mobile cart of 50 pounds maximum and lifting 25 pounds of material. May be required to frequently stretch, bend, twist, squat, or kneel to perform job. Exposure to cancer chemotherapy agents. Otherwise, hazards are very minor such as minor cuts, bruises, and non-contaminated needle pricks. Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity. Must be able to perform manipulative skills such as writing, typing, and data entry into the computer and automated dispensing machines. Must have use of both hands, be able to see clearly and read small type such as that on unit-dose medication packages and syringes. Must be able to speak and be understood by others. Must be able to hear normal sounds with moderate background noises.

Education, Experience and Certifications

Bachelor's Degree in Pharmacy or a PharmD from an accredited school of pharmacy required. Licensed in the state of applicable state or eligible for reciprocity required. 2 years of work related experience in pharmacy required.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.