Director, IT

Figma; San Francisco (CA); Hybrid; USD 258,000 - 348,000; Full time

Benefits offered by this job

Competitive benefits package

Parental leave

Learning & development stipend

Job summary

A leading design software company is seeking a Director of IT in San Francisco or remotely to lead their IT Operations and AI strategy. This full-time role involves managing a team of over 20 and ensuring the scalability and security of IT infrastructure. The ideal candidate will have over 10 years of IT experience, including senior leadership in a fast-paced technology environment. Figma offers a competitive salary range of $258,000—$348,000, along with significant employee benefits including health, dental, and vision coverage.

Qualifications

• Proven track record of scaling IT Operations in a fast-growing tech company.
• Deep technical knowledge of enterprise infrastructure.
• Experience leading AI initiatives within an IT context.

Responsibilities

• Lead, grow, and develop a team of 20+ in IT.
• Own strategy and execution of internal IT infrastructure.
• Partner with AI team to define internal AI enablement strategy.
• Track KPIs across IT disciplines.
• Manage IT vendor relationships and negotiations.
• Collaborate with Security, Legal, People, and Finance.

Skills

Leadership

IT Operations

AI strategy

Infrastructure management

Team development

Education

10+ years of experience in IT

4-5 years in senior leadership role

Tools

SaaS tooling

IT service management frameworks

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Figma's IT organization is the backbone that keeps our global workforce connected, productive, and secure. As we scale, we're looking for a Director of IT to lead and grow three critical functions: IT Operations, IT Engineering, and AI Enablement. This leader will be responsible for ensuring that our infrastructure and internal tooling can scale with Figma's growth, while also helping shape how AI technologies are adopted across the company.

The team strives to enable our fellow Figmates to do their best work by giving them super powers through exceptional technology experiences, and this role will be at the center of that mission. You'll have a direct seat at the table with senior leadership across Security, People, Finance, Legal, Workplace, and Product to build systems and experiences that empower every Figma employee. This role sits at an exciting intersection with equal parts technical depth, organizational leadership, and forward‑looking strategy. You'll own a critical function, drive measurable impact across the entire company, and have the executive visibility to match.

You’ll inherit a strong foundation and have the mandate to take it to the next level, but what makes this role at this time especially exciting is AI. The way IT operates is being fundamentally reimagined, and Figma is leaning in. This role isn't just about keeping the lights on; it's about defining what AI‑enabled IT looks like at a design‑forward, fast‑moving company. You'll have the mandate and the runway to set the strategy, build the playbook, and lead Figma into a new era of intelligent operations. If you've been waiting for the right stage to do the most consequential work of your career, this is it!

This is a full‑time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

• Lead, grow, and develop a high‑performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function
• Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments
• Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI‑powered tools and workflows across IT and the broader business
• Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance
• Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth
• Collaborate cross‑functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements
• Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large‑scale IT initiatives

We'd love to hear from you if you have:

• 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions
• Consistent track record of scaling IT Operations and IT Engineering organizations in a fast‑growing technology company
• Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks
• Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context

While not required, it’s an added plus if you also have:

• Experience at a product‑led, design, or SaaS company with a distributed or hybrid‑first workforce
• Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort partnering with Security teams on audits and controls
• Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale

If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below. Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non‑sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Annual Base Salary Range: $258,000—$348,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [e-mail]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but to successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice.