Director, IT

GOEBEL FIXTURE COMPANY; Burtonsville (MD); Hybrid; USD 130,000 - 155,000; Full time

Benefits offered by this job

Medical benefits

Sick leave

Vacation

403(b) retirement

Flexible hours

Hybrid work schedule

12 Paid Holidays

Job summary

Center for Adoption Support and Education (C.A.S.E.) seeks a Director of IT to lead and execute a practical, budget-aligned IT program. You will refine the roadmap, map current-state, and drive modernization across CRM, security, governance, and Microsoft 365.

You will collaborate with leadership and staff to translate strategy into actionable projects, build staff capabilities, and ensure reliable systems as C.A.S.E. grows its mission-driven services.

Qualifications

• 7–10 years of IT leadership and operations experience.
• Experience translating strategy into executable plans and budgets.
• Working knowledge of Microsoft 365 governance and SharePoint.
• Background in cybersecurity, data governance, and vendor management.
• Nonprofit or healthcare/mission-driven environment preferred.

Responsibilities

• Lead and implement a phased IT modernization program aligned with budget.
• Review roadmap, current-state mapping, and update priorities.
• Oversee CRM discovery, selection, integration, and adoption efforts.
• Strengthen cybersecurity, access management, and disaster recovery practices.
• Design IT governance structures, policies, and accountability mechanisms.
• Oversee MSP and vendor relationships and ensure alignment with priorities.

Skills

Leadership

Strategic planning

Hands-on execution

Vendor management

Change management

Cybersecurity

Education

Bachelor’s degree in information technology or related field

Tools

Microsoft 365 Admin

SharePoint Online

Teams

Entra ID

Intune

Purview

Job description

• Location 3919 National Drive, Suite 200,Burtonsville, MD, 20866,United States
• Base Pay $130,000.00 - $155,000.00 / Year
• Employee Type Exempt FT
• Required Degree 4 Year Degree
• Manage Others No

Contact information

• Name Joyce Cole
• Email [e-mail]

ABOUT THE ORGANIZATION

The Center for Adoption Support and Education (C.A.S.E.) is a national leader in mental health services for the adoption, foster, and kinship care community. We envision a world where every child and family connected to adoption, foster, and kinship care thrives, embracing our individual and collective diversity. We improve the well-being and permanence of children and their families by delivering adoption-competent mental health services, training a national network of professionals, and informing the field through research and advocacy. We work nationally to build the capacity of States, Tribes, and territories to create competent systems and service arrays and improve access to those services.

For over 25 years, C.A.S.E. has combined best practices and innovation to provide specialized individual and family therapy, psychiatric services and support groups, education, and training. We have become a local, national, and international resource for adoptive, kinship, and foster families and the professionals who support them. C.A.S.E. set out in 2021 on a new strategic direction to grow our clinical and training programs into our Academy for Elevating Clinical Practice in Permanency. It is an exciting time as we grow our evidence-based, adoption-competent clinical model and our accredited, award-winning training programs nationwide.

C.A.S.E has an annual budget of $14M and a staff of 70+ employees.

JOB SUMMARY:

C.A.S.E. is seeking a Director of IT who can both lead and execute. This is not a traditional help desk management position and not a purely strategic advisory role. The successful candidate will be a practical, hands-on technology leader who can evaluate existing roadmap and current-state work, refine priorities, and move the organization into disciplined execution. As the Director of IT, you will serve as C.A.S.E.’s internal technology leader and builder. You will review the existing IT roadmap, current-state mapping, system inventories, vendor assessments, and previously identified operational issues; determine what still fits, what needs to be updated, and what should be prioritized; and then translate that work into a practical, budget-aligned IT program. This role requires someone who can address immediate operational needs while also building the systems, governance, workflows, training, and vendor structures needed to support C.A.S.E.’s long-term growth. The Director of IT will lead priority work in CRM modernization, cybersecurity, IT governance, SharePoint and Microsoft 365 modernization, staff training, technology-enabled workflow improvement, and responsible use of vendors and lightweight software tools. The ideal candidate is a builder/operator who is strategic enough to refine the roadmap, practical enough to execute it, and disciplined enough to align technology investments with C.A.S.E.’s mission, budget, staff capacity, and organizational readiness.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as C.A.S.E.’s accountable internal IT leader, combining strategic planning with hands-on execution to strengthen day-to-day operations and build a sustainable IT program over time.
• Review existing IT roadmap materials, current-state mapping, system inventories, vendor assessments, and previously identified operational issues; validate what remains accurate and update priorities based on current needs, risks, budget, and capacity.
• Translate the roadmap into a phased, budget-aligned implementation plan that balances urgent fixes, cybersecurity, governance, staff capacity, organizational readiness, and long-term modernization.
• Lead CRM discovery, selection, implementation planning, integration, and adoption efforts in partnership with leadership, program, development, finance, clinical, and training teams.
• Strengthen cybersecurity, access management, device management, data protection, business continuity, and disaster recovery practices in coordination with the MSP and organizational leadership.
• Design and implement practical IT governance structures, including policies, decision-making processes, security review practices, prioritization methods, documentation standards, and accountability mechanisms.
• Lead SharePoint and Microsoft 365 modernization, including information architecture, permissions, site design, document management practices, staff training, and change management.
• Build lightweight IT service management practices and software-enabled workflows, including ticketing, request intake, onboarding and offboarding, asset tracking, knowledge base content, service expectations, and practical tools that can be developed with or through the MSP.
• Manage technology vendors, consultants, software partners, and the MSP as part of a coherent IT program; clarify expectations, monitor performance, review costs, and ensure external support is aligned with C.A.S.E.’s priorities, budget, capacity, and implementation roadmap.
• Develop staff-facing training, documentation, SOPs, and learning supports that improve digital fluency and promote consistent use of C.A.S.E.’s technology tools.
• Communicate project updates, technology risks, resource needs, tradeoffs, and strategic recommendations clearly to stakeholders across all levels of the organization.

OTHER DUTIES AND RESPONSIBILITIES:

• Actively participate in organization-wide events and initiatives, including All Staff Meetings and learning sessions, to build trust, foster teamwork, and visibility across teams. Demonstrate commitment to collaboration, learning, and C.A.S.E.’s core values in all interactions and responsibilities.
• Demonstrate alignment with and adherence to C.A.S.E.’s core values, mission, and strategic direction in all work responsibilities and interactions.
• Support the formal establishment and ongoing operation of the IT Steering Committee, including development of governance procedures, meeting cadences, and role definitions.
• Lead the phased implementation of C.A.S.E.’s IT Strategic Plan, translating priorities into achievable projects and coordinating with leadership to align resources, timelines, and progress tracking.
• Contribute to the development and review of internal technology-related policies (e.g., acceptable use, data classification, remote access) in collaboration with HR, Legal, and department leads.
• Partner with HR to incorporate IT systems, policies, and digital literacy into employee onboarding and offboarding processes.
• Provide informal coaching and mentorship to staff on the responsible use of digital tools, process automation, and change management practices.
• Actively participate in internal IT planning workshops, cross-functional learning events, and agency knowledge-sharing sessions.
• Monitor nonprofit technology trends, compliance requirements (e.g., HIPAA, data privacy), and AI policy developments to provide informed guidance to leadership.
• Support the budgeting and justification of technology expenditures, including alignment with grant requirements and funder expectations.
• Ensure digital tools and platforms follow accessibility best practices and promote inclusive, equitable user experiences for both staff and clients.
• Maintain professional development by engaging in ongoing learning opportunities, including certifications, webinars, or nonprofit tech forums.
• Perform other duties as assigned in support of IT operations or broader organizational initiatives.

SUPERVISION EXCERCISED: None

SUPERVISION RECEIVED: Reports to and works under the general supervision of the Chief Operating Officer

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skill, and ability required unless otherwise stated.

COMMENTS: Other relevant education and/or experience may be substituted for the stated minimum education and experience requirements.

EDUCATION and/or EXPERIENCE:

• 7–10 years of progressive experience in IT operations, IT leadership, systems administration, technology modernization, cybersecurity, governance, or related technology functions.
• Demonstrated success taking existing assessments, roadmaps, or current-state findings and translating them into realistic implementation plans, completed projects, staff adoption, and measurable operational improvements. Experience translating strategy into execution, including planning, prioritizing, implementing, documenting, training, and following through on technology initiatives.
• Working knowledge of Microsoft 365 administration and governance, including SharePoint, Teams, Entra ID, Intune, Purview, security controls, permissions, and user adoption practices.
• Experience with cybersecurity, data governance, vendor management, ITSM/ticketing, asset management, onboarding/offboarding, and business continuity practices.
• Experience with CRM selection, implementation, administration, integration, data migration, or organizational adoption preferred. Experience in nonprofit, healthcare, behavioral health, human services, HIPAA-regulated, or mission-driven environments preferred.
• Bachelor’s degree in information technology, computer science, information systems, business administration, or a related field preferred; equivalent relevant experience may be considered.
• Relevant certifications such as ITIL, PMP, CompTIA Security+, CISSP, CISM, Microsoft 365, Azure, or cybersecurity/data privacy credentials preferred but not required when equivalent experience is demonstrated.

KNOWLEDGE, SKILLS, & ABILITIES:

• Strong builder/operator mindset, with the ability to move between strategic planning and hands-on execution without losing sight of either.
• Ability to work effectively in a small, resource-conscious organization by sequencing work, making tradeoffs, using vendors wisely, and building technology solutions that fit available budget and capacity. Sound judgment to distinguish urgent operational needs from long-term strategic priorities and sequence work realistically.
• Strong follow-through, implementation discipline, and ability to turn roadmap recommendations into completed work, documented processes, staff training, adopted practices, and sustainable operations.
• Practical knowledge of Microsoft 365, SharePoint Online, Teams, Intune, Entra ID, Purview, Power Platform, permissions, governance, and security monitoring.
• Ability to oversee technical administration performed by an MSP while still understanding enough to monitor quality, ask the right questions, identify risks, and hold vendors accountable.
• Strong communication skills with the ability to explain technology decisions, risks, and recommendations clearly to non-technical staff and executive leaders.
• Experience leading change management, user adoption, training, and culture-building related to new technology tools and processes.
• Commitment to C.A.S.E.’s mission, values, and service model, with a practical understanding that technology must support people, programs, compliance, and organizational effectiveness.

CERTIFICATES, LICENSES, REGISTRATIONS: Ability to pass required state and local background checks.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: This position is a hybrid position, requiring some days in the office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The work environment is a modern open office environment with a moderate noise level.

Summary

Salary & Benefits:

Salary Range: $130K-$155K, based on qualifications.

Benefits: Competitive benefits including medical, sick leave and vacation, 403(B) retirement, and flexible hours. Hybrid (virtual/in-person) work schedule. 12 Paid Holidays, including your birthday! Vacation and Sick leave.

C.A.S.E. does not discriminateon the basis ofrace, color, religion, militaryor veteran status, or any other category protected under applicable federal, state, or local law.

Emboldened by the core belief that all children deserve a safe, loving, permanent home and dedicated to providing inclusive, family-focused services, C.A.S.E. draws onexpertise, research, and lived experience to innovate and pay it forward by educating and empowering others. Together, we commit to work both internally and externally with Compassion, Integrity, Excellence, and Innovation.

C.A.S.E.maintainsa drug and alcohol-free workplace.