Director, International Student Services

Salt Lake Community College (UT); Taylorsville (UT); Presencial; USD 95.000 - 130.000; Jornada completa

Descripción de la vacante

Salt Lake Community College (UT) seeks a Director of International Student Services to lead planning, development, and strategic oversight of ISS for non-immigrant students in credit and non-credit programs. You will oversee SEVIS reporting, admissions, orientation, and student advising, ensuring regulatory compliance and high-quality service.

The role includes leading the ISS team, managing budgets, and partnering with college stakeholders to advance retention, completion, and career outcomes

Formación

• Bachelor's degree in International Studies, Higher Education, Student Affairs, or related field.
• Five years of progressively responsible experience in international student services, admissions, enrollment management, or related function.
• Two years of supervisory or leadership experience.
• Experience serving as a Designated School Official (DSO) and applying F-1 regulations is preferred.

Responsabilidades

• Plan, develop, and lead services for SLCC international students and related processes.
• Set and monitor quality standards for service delivery and accountability of staff.
• Hire, train, supervise, and evaluate ISS staff and student workers.
• Evaluate and implement technology to support immigration case management and SEVIS reporting.
• Facilitate international student feedback and coordinate with college departments for student success.
• Collaborate with Admissions and ESL to ensure compliant admissions and Form I-20 issuance.

Conocimientos

Leadership experience

DSO experience

Regulatory compliance knowledge

Multilingual proficiency

Educación

Bachelor's degree in International Studies or related field

Master's degree in related field (preferred)

Descripción del empleo

The Director, International Student Services (ISS) is responsible for the planning, development, strategic leadership, operational oversight, and provision of a comprehensive range of services to the College’s international population of non-immigrant students in credit and non-credit programs. The Director is responsible for providing leadership, functional, and fiscal oversight of ISS including marketing, enrollment management, International Admissions, SEVIS tracking and reporting, orientation programming, international student advising and related programming. The Director establishes and oversees ISS policies, procedures, staffing, and operational systems to support international students and institutional compliance.

The Director assumes the lead role in improving the efficiency and effectiveness of support systems for non-immigrant international students. The Director oversees SLCC institutional compliance with applicable federal immigration laws and regulations, including requirements administered by the U.S. Department of Homeland Security and its Student and Exchange Visitor Program (SEVP). The Director monitors, interprets, and communicates requirements that apply to international student status, academic enrollment and progress, employment, and institutional reporting. The Director builds and maintains service partnerships with faculty, advisors, admissions staff, student employment, student governance, and other internal and external service providers. The Director serves as the Principal Designated School Official (PDSO) and oversees the work of other Designated School Officials (DSOs).

The Director hires, trains, mentors, and evaluates the ISS team currently consisting of

• International Admissions Advising
• International Student Advising
• International Student Program Specialist(s)
• SEVIS Coordination
• International Student Administrative Assistant

Essential Duties & Responsibilities

1. The ISS Director is responsible for planning, implementing, and assessing services for SLCC international students and the institutional processes that support them.
2. The ISS Director defines, communicates, and assesses quality standards of service delivery and accountability for advisors and staff.
3. The ISS Director selects, hires, trains, supervises, mentors, and evaluates advising and support staff capable of providing high-quality international student services and case management. The Director establishes clear responsibilities, training expectations, and accountability measures for the ISS team.
4. The ISS Director researches and recommends technology that effectively and efficiently supports quality services, immigration case management, SEVIS reporting, recordkeeping, and coordination with other College systems. The Director oversees the implementation and effective use of approved systems.
5. The ISS Director administers frequent opportunities for international students to voice concerns, ask questions, and provide feedback regarding experiences with ISS advisors, staff, and processes.
6. The ISS Director establishes consistent feedback systems with college departments who frequently interact with international students.
7. The ISS Director partners with student services and academic affairs to achieve college goals for retention, completion, transfer, and career success.
8. The Director ensures that the strategies, projects, and action plans of ISS are aligned with the Purpose, Mission, and Strategic Priorities of Salt Lake Community College. (SLCC).
9. The ISS Director is the central point of contact for institutional compliance with applicable F-1 regulations and proactively plans for regulatory changes. The Director establishes and oversees policies, procedures, internal reviews, and corrective action to support accurate SEVIS reporting, appropriate Form I-20 issuance, and compliance with enrollment, employment, and recordkeeping requirements.
10. The Director serves as SLCC’s Principal Designated School Official (PDSO), oversees the work and training of other DSOs, and leads institutional preparation for SEVP recertification, site visits, and government inquiries.
11. The ISS Director collaborates with the Office of Admissions and other campus partners to establish and oversee consistent international admissions, documentation, initial Form I-20 issuance, enrollment, and student progression processes.
12. The ISS Director works with academic and English as a Second Language (ESL) program leadership to align admissions, language proficiency, enrollment, and program progression practices with SLCC’s SEVP certification and applicable F-1 requirements.

Knowledge, Skills, & Abilities

Knowledge of:

1. Critical issues related to higher education administration and services for international students in non-immigrant status, including federal F-1 regulations, institutional compliance, the Student and Exchange Visitor Information System (SEVIS), SEVP certification and recertification, and professional ethical standards.
2. Evolving federal immigration regulations and guidance affecting F-1 students, including duration of status, enrollment requirements, employment authorization, and curricular practical training eligibility.
3. General college policies and procedures governing the student experience at SLCC and in the State of Utah.
4. Current laws, statutes, and regulations that govern student non-immigrant status.
5. Compliance in International Admissions, initial Form I-20 issuance, and effective enrollment management of international students.
6. Best practices in team building, intercultural communication and human relations
7. Efficient daily budget management, base funding status, and long-term financial planning
8. Administration of English as a Second Language, language proficiency testing and placement, and the relationship between ESL programs, degree admission, and applicable F-1 requirements.

Ability to

1. Build and maintain work teams comprised of full and part-time advisors, staff, and student workers.
2. Model methods of effective communication with people from a variety of countries and cultures.
3. Respond in a timely manner to revised regulations, changes in college priorities, and evolving student needs.
4. Spearhead relationship building with college constituents including faculty, student services staff, administration, student leaders, and facilities.
5. Serve as the SLCC liaison for local, state, and federal governmental agencies, international embassies, and other international organizations.
6. Translate complex laws and regulations into accessible information and processes for international students and support staff.
7. Evaluate and oversee College technology for international admissions, immigration case management, SEVIS reporting, and the secure collection, storage, and analysis of sensitive student information.
8. Organize and analyze international enrollment management strategies.
9. Administer grant funds, funds from designated accounts, and funds generated from international student fees.
10. Develop ISS advisors and staff dedicated to proactive student support, case management services, accurate reporting and recordkeeping, regulatory compliance, and seamless College partnerships.
11. Identify institutional compliance risks, establish priorities, and coordinate corrective action with College leadership and campus partners.
12. Work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• Bachelor's degree from an accredited college or university in International Studies, Higher Education, Student Affairs, Intercultural Communication, Counseling, TESOL, Public Administration, or a closely related field.
• Five (5) years of progressively responsible professional experience in international student services, international admissions, enrollment management, student success, advising, or a related higher education function.
• Two (2) years of supervisory or leadership experience.
• Demonstrated experience serving as a Designated School Official (DSO), including applying F-1 regulations, processing student immigration matters in SEVIS, and supporting institutional compliance.
• Eligible to serve as a Principal Designated School Official (PDSO) in accordance with federal regulations, including U.S. citizenship or lawful permanent resident status.

Preferred Qualifications

• Master's degree in Higher Education, Student Affairs, International Education, Counseling, Public Administration, Intercultural Communication, or a related field.
• Experience serving as a PDSO, including oversight of other DSOs and institutional F-1 compliance.
• Experience leading cross-campus improvements in international admissions, enrollment management, immigration compliance, or international student information and case-management systems.
• Experience working at a community college or open-access institution.
• Multilingual proficiency.
• Professional involvement with NAFSA or other international education organizations.